Book 2 Star Hotels in Burbank

"Hotel staff are amazing and very helpful. Rooms are updated but bathrooms not so much. Although the room was clean, the bathroom cleaniness seemed to have been rushed (also want to note that I had an assesible/handicapped room). There was female hair on the toilet seat and on the floor. The shower chair was rusty but worked fine. Water pressure could have been better, but the hot water worked. There was a faint smell of possibly cigarette smoke/old air filter that lingered as well which was a little bothersome. The breakfast consisted of a waffle maker, 3 types of cereal and bagels. Juice machine was broken but there was a coffee machine, so not a big selection. The hotel was suitable for the amount of money it is to stay."

"After flying in and taking a nap, we were going to shower and noticed an odd smell in our bathroom. The shower and tub were filthy, there was water damage on the ceiling, and I have a mold sensitivity. There were also a few lights in our room that do not work. After going to the front to discuss the issues, the front desk guy offered another room for the night. We told him we wanted to check the room first. I'm glad we did, because the room door was actually left slightly open, and it looked like someone had just left it since there were dirty sheets. The bathroom was also dirty, and the ceiling in the hotel room itself was damaged. Not to mention it was a two queen bedroom, and an entire mattress was missing??? You can’t make this kind of stuff up. We went back to the front desk and let him know that we will be leaving in the morning and would like to cancel the rest of our booking. He said we have to speak to the manager in the morning. The manager never came, and even after we left, the front desk never connected us to them no matter how many times we called. Absolutely atrocious. And the refund process is insane… if you love horrible room conditions and the most unhelpful staff, you’ll love it here!"

"Great place live the staff"