Make it a double: Orbitz customer service wins again

We’re making it rain rewards on our customers.

Move over, Wayne Gretzky, because we’re well on our way to a hat trick. Okay, not in hockey, but definitely in customer satisfaction awards. After the American Customer Satisfaction Index (ACSI) named Orbitz the best travel web site for overall customer satisfaction in April—BAM—we scored another title! ACSI named us #1 among our major competitors in travel rewards programs. It’s especially awesome to be awarded this based on the best sources ever—our customers. Thanks for noticing Orbitz customer service’s efforts, travel-lusters. We’ve been making it rain Orbucks, and don’t plan on stopping anytime soon.

More on the American Customer Service Index results:

ASCI measured Customer Satisfaction in this study by combining how customers rate the overall satisfaction of the product or service, how their purchases compare to an imagined ideal product or service and to what extent the product or service meets their expectations. For more information, see 2014 American Customer Satisfaction Index .

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Kelsie Ozamiz

Kelsie is a Chicago-based travel and entertainment writer. Sprouting from Columbus, Ohio, she spent two years in New York City sharpening her wit with improv comedy and mastering the blank subway stare. She keeps her figure with a steady diet of travel and tacos.