Angsana Zhuhai Phoenix Bay5.0 out of 5.0
Recent guest reviews
The guest service manager on duty is not doing her job！We lost a cellphone in pool area on July 21st. There is security problem with this hotel. During that 3 hours, we need to trace the duty manager again again and again. She never approached us and maybe she just doesn't care. I can’t imagine this would happen in such fancy hotel. We asked her, shall we call the police. She is like, go ahead. At the end of day, we learnt the result from other staffs. The result is negative. Also at the time we left, the manager is just standing in front desk, maybe doing her very important paper work. So disappointed! But all the floor staffs and swimming pool staffs are extremely nice. The call center is efficient. They are doing much better jobs.
Design of the hotel is very elegance, beautiful sea view especially at sunset.The room is spacious and bed is comfortable.We were provided late check out and access to the pool after check out and before our ferry!
Very friendly service and hotel responsive to email prior to my arrival.Beds sport premium bedding and pillow menus, and the bathroom offers a soaking tub, a rainfall showerhead, a hair dryer, and designer toiletries.
The rooms are huge. Bed linen and towels are clean but other parts of the room (bathtub, sink & vanity mirror particularly) could have been cleaner. You can't (or at the time of my stay you couldn't) use the hotel wifi without a local China number, which really isn't OK. Very sweet staff member offered to let us use hers, but that's not the point when it's supposed to be a hotel for overseas as well as local guests. Absolutely ridiculous program of offering stuffed toys in return for contributions to their environmental cause - counterproductive one would have thought! Would rather just have the option of having it added to my bill as I really don't want/need stuffed starfish toys. Check in/out 'casual' system with no formal queuing just doesn't work in China, particularly in a busy hotel.
Beautifully set in a Bay Area, where we can fully relax and enjoy the sun. Staff are all good and competent. Only improvement is that more varieties of food and beverage can be provided. The kids center can also be larger giving more activities for family to attend.
We are still at the hotel and I have to say we are absolutely in love with this hotel. It is beautiful with perfect views of the bay, the opera house and the hk-zhuhai-Macao bridge. The room is beautiful, well kept and has more than everything we would need. The gym and pool are very nice and the spa looks great - we haven’t visited it yet. The staff is lovely and so very helpful even though many of them don’t speak English. I have to mention the special care they have taken of us as we are vegetarians. A big thank you to Eric for making us a special breakfast today. I would definitely come and stay here again even though it is slightly further off from downtown zhuhai. Taxi’s aren’t very expensive here so we don’t mind it.
I would say this is a 5-Star Hotel but the service level just reached a 3-star standard. Staff were not well trained, no smile on house keeping staff faces. During the breakfast buffet, a staff used a buttet bar clip to clear for a sausage on ground, and placed the same clip onto the bar fot next customer use. Somebody could jump the queue for fast service while we were waiting for check-in, which was not accpetable in 5-star standard hotel. The only point that we recommended, there is a great view at the bar and lobby, you are advised to order a drink, sit back and enjoy the 270° view of HZMB main bridge structures and downtown Zhuhai. Other facilities are great.
Very very very very good. Supber superb superb service. The staff are very very friendly and nice. They are very helpful and are very kind and approachable. They have superb quality service. Super recommended.
Since the hotel is managed under banyan tree, so we have a high expectation. After we arrive the hotel, it is highly shocked for waiting check it. It is chaos. No people are queue, and we have waited for 20 minutes for the check -in. In addition, we booked a twin bed room, but the hotel received a wrong message and offer us a double bed room. The staff of the hotel are sincere and helpful. Room are spacious with nice sea view.
Excellent location with great view of Zhuhai. 15 minutes drive to/from Zhuihai town. Few suggestions: 1) shuttle bus to/from Zhuhai town; 2) organised tours by the Hotel to visit key attractions nearby with local guide; and 3) remove the fish tank at the Pool - it is totally out of place. The view at the Bar is awesome - imagine sipping a glass of wine overlooking the Zhuhai Opera House.
- Free WiFi in public areas
- Free parking
- Onsite dining
Located in Xiangzhou, Angsana Zhuhai Phoenix Bay is within a 15-minute drive of Zhuhai Beach and Pearl Amusement Park. This 202-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free self parking. It's centrally located in Zhuhai, connected to a shopping center,8 mi (12.9 km) from Zhuhai International Circuit, and also 14 mi (22.5 km) from A-Ma Temple.
Enjoy dining at one of 2 onsite restaurants including 食集 Market Place, which specializes in Asian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee from 6:30 AM to 10:30 AM.
Guests can expect to find 55-inch an LCD TV. Beds sport premium bedding and pillow menus, and the bathroom offers a soaking tub, a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include a balcony, a refrigerator, and a minibar.
Built in 2017, the brand new Angsana Zhuhai Phoenix Bay features a full-service spa, an outdoor pool, and a fitness center. You can put free parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this beach hotel include free WiFi in public areas, a conference center, and a free kid's club.
Reviews from Trip Advisor
% of guests recommend this hotelTotal of 822 reviews