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Hotel Helvetia

3.0 star property

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Photo gallery for Hotel Helvetia

Free daily buffet breakfast
Balcony
Property entrance
Property entrance
Family Suite | Living room | Flat-screen TV

Reviews

7.4 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Bahnhofstrasse 72, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪2 min walk‬
  • Airport, Sion (SIR)

Room options

View all photos for Single Room

Single Room | In-room safe, blackout drapes, free WiFi, bed sheets

Single Room

7.6 out of 10
Good
(10 reviews)
  • 108 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Twin Room

Economy Twin Room | In-room safe, blackout drapes, free WiFi, bed sheets

Economy Twin Room

7.4 out of 10
Good
(16 reviews)
  • 108 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Double Room

  • Mountain view
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | In-room safe, blackout drapes, free WiFi, bed sheets

Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Suite

In-room safe, blackout drapes, free WiFi, bed sheets

Family Suite

  • 753 sq ft
  • 1 bedroom
  • Sleeps 5
  • 5 Twin Beds

About the neighborhood

Zermatt

Located in Zermatt City Centre, Hotel Helvetia is within a 10-minute walk of popular sights such as Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola. This 14-room, 3-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Matterhorn Museum - 1 min walk - 0.0 miles
  • Zermatt - Furi - 2 min walk - 0.1 miles
  • Furi Ski Area - 2 min walk - 0.1 miles
  • Mountaineers Cemetery - 2 min walk - 0.1 miles

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪Hotel Post Zermatt - ‬1 min walk
  • ‪Brown Cow Pub - ‬1 min walk
  • ‪Walliserkanne - ‬2 min walk
  • ‪Restaurant du Pont - ‬2 min walk
  • ‪Manud - ‬2 min walk

About this property

Hotel Helvetia

Hotel Helvetia features free WiFi in public areas and a gift shop. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. This ski hotel also has an ATM.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Electric kettles, hair dryers, and safes are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Terrace/patio
Hotel Matterhorn Inn
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 534 reviews
$122 nightly
The price is $137
Apr 19 - Apr 20
Total with taxes and fees
Hotel Matterhorn Inn

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Helvetia

Things to do

  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski storage

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains

Accessibility

  • No elevator

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk, key retrieval

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 6 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-midnight
  • Check-out: 10:30 AM
  • Minimum check-in age: 16
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Helvetia Zermatt
Hotel Helvetia Zermatt
Hotel Helvetia Hotel
Hotel Helvetia Zermatt
Hotel Helvetia Hotel Zermatt

Frequently asked questions

Are free cancellation options available at Hotel Helvetia?

Hotel Helvetia provides free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Helvetia?

As of Mar 20, 2026, prices found for a 1-night stay for 2 adults at Hotel Helvetia on Apr 14, 2026 start from $150, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hotel Helvetia?

This hotel is situated in Zermatt City Centre, just steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi, and within a short walk of Matterhorn Museum. You'll also find Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola less than a mile away.

Is parking available on site at Hotel Helvetia?

No, this hotel doesn't offer parking.

Does Hotel Helvetia have a casino at the property?

No, Hotel Helvetia doesn't have a casino.

Is there an indoor pool at Hotel Helvetia?

No, there is no indoor pool at this hotel.

Is Hotel Helvetia a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, ski lessons, and a bar/lounge.

Does Hotel Helvetia have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Helvetia have a restaurant with a breakfast menu?

Yes, Hotel Helvetia serves free buffet breakfast at Restaurant Helvetia each morning.

Will Hotel Helvetia allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Helvetia.

Does Hotel Helvetia have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Helvetia?

The closest major airport to Hotel Helvetia is Sion (SIR), which is about 24 mi away.

Are there rooms with balconies that I can book at Hotel Helvetia?

No, you won't find guestrooms with balconies at Hotel Helvetia.

Hotel Helvetia Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 167 out of 784 reviews
Rating 8 - Good. 306 out of 784 reviews
Rating 6 - Okay. 194 out of 784 reviews
Rating 4 - Poor. 71 out of 784 reviews
Rating 2 - Terrible. 46 out of 784 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Matthew

Stayed 1 night in Jan 2026

8/10 Good

Joshua

Liked: Cleanliness, property conditions & facilities
Good location, decent breakfast
Stayed 4 nights in Dec 2025

8/10 Good

Isannah

Stayed 1 night in Dec 2025

10/10 Excellent

Mary, Westford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

6/10 Okay

Jim

Liked: Cleanliness
The room was fine, it was the access that was difficult, the stairs were steep, we had to access at least 4 floor levels. The access, the room was small and the bathroom requires a privacy curtain on the window, the room radiator had no control with poor water circulation only heating the top 10% of the radiator.
Stayed 1 night in Dec 2025

4/10 Poor

Robert, Lake Cowichan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No staff at check in. They went home at noon! The room is an unupdated relic from the 70's. Overpriced garbage!
Stayed 1 night in Dec 2025

8/10 Good

Patrick

Stayed 2 nights in Nov 2025

4/10 Poor

Daniel T

Disliked: Staff & service
The key for my room was just hanging up in the unlocked reception, and the phone number didn't work. For what i paid, this hotel felt overpriced as it was charmless and basic. The bed I'll admit was comfortable and there was a bath but, yeah not great. Would look for alternatives next time
Stayed 1 night in Nov 2025

6/10 Okay

JIA LING

Traveled with family
Liked: Staff & service
Convenience locations and very good breakfast including.
Stayed 2 nights in Sep 2025

8/10 Good

Adrian, Riambel

Traveled with partner
Liked: Cleanliness, amenities
We had room 14 and would have had view on the Matterhorn if conditions would have been better. Room confortable for three nights and very central. Very good value for money in Zermatt. Fernanda is a very nice person. Good breakfast. Only negative point for me, as a tall person, was the height of the ceiling in the shower.
Stayed 3 nights in Oct 2025

10/10 Excellent

Theresa

Excellent mountain views and lively breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff were really nice and helpful.
Stayed 2 nights in Oct 2025

8/10 Good

Simon

Traveled with partner
Liked: Cleanliness
Hotel is rustic chalet style. Small but comfortable rooms. No welcoming front desk, just keys hanging on a board. Great location to Zermatt station, many food options, a little noisy when these close for the night.
Stayed 1 night in Oct 2025

6/10 Okay

Monica

Liked: Cleanliness, room comfort
Disliked: Staff & service
Room was clean. Staff were rude. Shower didn’t drain. Walls are very thin so you can clearly hear your neighbors. It’s a good location but it may be worthwhile to pay a bit more elsewhere.
Stayed 1 night in Sep 2025

2/10 Terrible

Brown

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
First, we couldn’t find the entrance to the hotel (I had to ask a very annoyed shop owner at the street…she was complaining about having to do this all the time). No one was there to meet us for checkin, there are no elevators, nor was anyone to help us bring our large heavy luggage up 4 flights of stairs in a very narrow stairwell. The bumping music from the bars kept us up all night, and the majority of the lightbulbs in the unit were out…don’t waist your time!
Stayed 2 nights in Sep 2025

8/10 Good

MIKE

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe and spacious room. Mattresses need replacing and the hotel’s proximity to the local bars made it a bit noisy. However, Overall we had a good stay.
Stayed 1 night in Sep 2025

8/10 Good

Christine Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the main street of Zermatt, and it’s just a 6-minute walk from the train station. It’s above a restaurant on a busy street, so it’s a bit noisy at night. It was manageable and I did manage to sleep. So it was okay.
Stayed 1 night in Sep 2025

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the property was older, this just added to the charm for us. We could view the Matterhorn from our bedroom window and this hotel was in the best location of the whole of Zermatt. There is no lift, so alot of stairs with heavy cases. But we were aware and didnt mind the extra fitness. Breakfast was included and much appreciated. Would definately stay again.
Stayed 2 nights in Sep 2025

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for what
Stayed 1 night in Sep 2025

6/10 Okay

Jennifer

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
The WiFi was unusable - too slow, no connection, or poor connection. Many stairs to room on top floor with no elevator. Hotel located near church with constant church bells ringing and noise from downtown - being earplugs. Comfortable bed. Clean room. Poor lighting in room. Standard, basic European breakfast.
Stayed 3 nights in Sep 2025

2/10 Terrible

Crystal S

Stayed 1 night in Jun 2025

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for 1st timer
Stayed 2 nights in Aug 2025

2/10 Terrible

Don

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HORRIBLE

In a place like Zermatt, can’t believe this place exists. The hotel locks the doors all day and puts your key on a ring for anyone like a hostel. When I got into room (which was a journey up 4 flights of stairs with multiple bags, I found a place like a college dorm with no sheets or pillow cases, no refridg, no phone, no one in office and not even a closure on shower.
Stayed 1 night in Aug 2025

10/10 Excellent

Adnan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, small hotel and right in the main market. Awesome location and great value
Stayed 1 night in Aug 2025

4/10 Poor

Anna

Stayed 2 nights in Aug 2025