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Galaxy Hotel, BW Premier Collection

3.0 out of 5.0

Recent guest reviews

A very nice hotel on a superb sandy beach. Rooms clear, food delicious, staff friendly. Just one thing: don't choose room 102. It's just above the fans of the kitchen's ventillation exhaust and it's so noisy you can't open the windows. When we signaled this they were very nice with us and as soon as they could offered another room to us which was perfect. A big thank you for the kindnes and attention of the staff!

We moved hotel to this hotel at our own expense when we had literally had no sleep for 5 nights in a hotel clòse by. They upgraded us to the deluxe room for free and the min we got here we felt so much more relaxed. It's a beautiful hotel amazing location and the staff can't do enough to help u . The room we had (delux) was do quiet. Thank you galaxy we plan to come back here.

We would like to recommend this hotel and give our thanks to all their wonderful staff. We stayed at the Galaxy for a week where we found very friendly and approachable staff. They were kind enough and made an exemption to let us have our dinner after a whole day tour and accommodate us after our return even if it was past the closing time. We found the food really good and it had a lot of variety in their menu. The week we spent there we enjoyed beautiful rooftop view and having the mediterranean sea very call and clean. The room service kept our room clean and with new towels every time we needed them. We look forward our next holidays at Zante, and especially to visit this hotel again. Efharisto!

Averages foods, always the same dinner. Kids corner's food is the same whole week long (same pasta, french fries and ketchup). Desserts are always the same, they are not so good. Awfull drinks, disgusting coffee. If you would like to eat better or drink a good coffee, you have to pay for it. Why is it all inclusive!?!?! The see is beautiful, but you have to pay for the sunbeds 6 EUR/day. The superior rooms are very-very small, the bath also. You have to pay 50 EUR deposit for the room and you also have to pay for the safe in the room (25 EUR/week) a 5 star hotel?! Rats are running through the street in front of the hotel and there is rubbish everywhere around the hotel. It is quite a 3 star hotel....

The hotel was very good. Food was nice and different each evening with a themed. Lots of free food, icecream and drinks. Everyone was nice accept for the receptionist. She could have been abit more friendly. Good clean maintenance.

We visited Zante in August for our wedding on Cameo Island. Having looked at various hotels we decided to book Galaxy for its facilities for children and its proximity to the beach, Cameo and our wedding reception. Reading previous reviews I was slightly apprehensive but I needn't of worried. Location - perfect! Right next to the beach, short transfer from airport and even though 5-10 walk from the main strip you do not hear any of the nightlife. Food - great! We all thought the selection and variety was good. Several guests in our wedding party also staying at the hotel agreed. Food was hot and replenished often. We did eat out on a couple of occasions but that was through our own choice (highly recommend Cool Peppers on the beach!) Rooms - we had a family room and it was really lovely! Perfect for us, spacious and all the facilities you'd need including a hairdryer! Towels are changed twice daily and they supply blue towels to use at the beach/pool. Facilities - pool bar was fab and a selection of snacks available (cake, popcorn, rolls, cookies and ice cream). Kids playgrounds were good, only suggestion would be to have some more play equipment in the one by the pool as children often like going from the pool to the play area but quite bare in comparison to the main one by the gym. Pools - great! Kids pool with slide kept our younger (and older guests) entertained. Onsite gym has the basics for keep fit fanatics. Roof Top bar is a nice experience and you get to see across Laganas. Staff - fab! Attentive, helpful and friendly! Would definitely recommend staying here, you won't be disappointed!

This hotel is spotless. Staff are very helpful&efficient. Tables were quickly cleared. Snack bar by the pool was constantly kept clean & also toilets were always being cleaned. Plenty of choice in the restaurant too. Views are beautiful & looked so nice lit up at night. Loverly beach also kept clean. Rooms were a good size and housekeeping were very efficient. Plenty of towels also beach towels daily. All in all lovely hotel with lovely staff.

Having read all the reviews on this hotel I wasn't sure what to expect- but have been impressed with the staff, exceptionally high standards of cleanliness throughout the hotel and the location can't be beaten. I have read mixed reviews about the food. Well, you get what you pay for in this package. If you are expecting Michelin stars then this isn't for you. It is fresh, pretty good quality and lots of choice. (One of my children is very fussy and ate very well!) There are always a huge choice of salads, breads, rice, pastas and at least three meat dishes, a fish dish, vegetables, flans, pasties, chips and vegetarian dishes on offer at lunchtime and in the evening. There are always chicken nuggets or fish fingers or something similar for fussy children! Puddings consist of gateaux, mousses, jelly, pastries, tarts and about six flavours of ice cream and about ten choices of delicious fruits, all prepared, yoghurt, sauces and sprinkles! Always three or four different cheeses, breadsticks and everything else you need (dips, mayonnaise etc ) Breakfast is the obligatory full English if you require (sausages not the English variety ) with fried or scrambled eggs, omelette, bacon, breads, mushrooms, baked beans, lovely grilled tomatoes, pain au chocolat, croissant, pancakes, breads, toast, cereals, cheeses, hams and salamis, pastries , Nutella, jam, honey etc. and again a huge variety of prepared fruit. The food is ample. When we went out on day trips they also prepared us a packed lunch. The snack bar ( by the pool) always has ice cream, popcorn, cakes and biscuits and usually chips and pasties. There are small , wrapped sandwiches and it all comes out around 11am. TBH, if you are the sort of person that just wants to sit around the pool and gorge yourself between meals you could. My children were very happy with ice cream and the odd slice of cake. Drinks machines provide water, the usual cola , orange etc. (Unbranded) but completely adequate. There is tea, coffee, hot chocolate on tap too. I would say if you want top quality food you would have to pay a lot more money for this holiday! All the waiting staff have been exceptionally attentive. There is a really good mix of nationalities and some families have better manners than others but the waiting staff, cooks and cleaners have been spot on. Towels and bed linen are replenished frequently, as is the mini bar. We have a kettle , hairdryer and tea & coffee in our room and a retractable clothes line on the balcony. (Hand washing is tricky as there is no plug!) The room can be noisy but this is due to rude customers ( not the hotels fault!) and sound travels and echoes as all the floors are white ceramic or marble tiles. The outside gardens are lovely and spacious and relaxing. Beautifully kept and green and a real bonus. If you wanted there is volleyball, table tennis, pool and computers available. Wi-fi is strong all over the hotel (and on the beautiful beach where I am writing this! A gym is available and spa but we love the sea! People have mentioned in reviews about the evening entertainment. For this money Elton John wouldn't be available. It's perfectly normal Greek establishment singing! Our shower has also been fabulous (some people have mentioned problems with temperature) - I wish our showers at home were as good! Only one tiny criticism that I could think of (and I am a very picky person normally) it would be nice to have a jug of fresh milk with tea and coffee- little cartons of UHT are pretty wasteful!

The reviews i read before booking we're in trip advisor fashion accurate. The picture of the sandwich I have posted was a delight from the daytime snack buffet from around the pool (Not doctored in any way) the waitor I have pictured is called yugren , he does his best to avoid clearing English visitors plates from their tables, to the amazement of some Dutch friends we made. a good example of this was when he bypassed our table with six plates on in favour of removing a single glass from their table directly next to ours it was highlighted more as we were the only two tables in service at that time th8s type of behaviour continued throughout our stay. The food in general was very school dinner like and repeated daily with slight adjustments to certain dishes.The drinks were the cheapest to be found and anything you would recognise obviously was not part of the all inclusive package and had to be paid for this included some of the cocktails dispite having the same ingredients as some of the free ones you have to pay for all drinks after 11pm with the exception of water. The bistro (that all inclusive customers have access to once per 7 days) was as expected a massive let down, anything under 13 euros being free and seemed to be left over variations of the food in the dining room, anything over this but under 16 euros was out of stock and anything over 16 euros you had to pay 50% towards, amazingly the out of stock items suddenly appear if your a fully paying customer. The hotel was nice,clean and well situated exallently as the pool was literally 20mtrs from the sea to be honest the hotel itself couldn't really be faulted, this review would have a top rating if it wasn't for the cheapskate food and underhanded delivery of the expected "all inclusive package" it's an insult to the term and should not qualify for this service in the brochures. The on site entertainment was basically a sub standard singer with a chap playing an electric keyboard poorly or dancers dancing to the above.

We stayed here for a week in the first week of August. Reading the reviews, we were a little apprehensive about the quality of food that would be served and the location itself thinking it would be noisy with young people but absolutely no complaints at all!! Food was perfectly adequate, good selection. Room was clean and towels replenished every day. Great location...the beach just a stroll below the hotel garden. Lovey garden with upholstered seats scattered over the lawn.. we spent almost every night lounging listening to the live music. Majority of the people staying were families. If you are a family with young kids, you can't go wrong with this place. Only thing that we didn't like was that they did not provide bottled water in the room complimentary.

Room options

Standard Room, Balcony

Queen 1 | Sleeps 3

Standard Room, 3 Single Beds, Balcony

Twin 3 | Sleeps 3

Suite, 2 Bedrooms, Balcony

Twin 3 | Sleeps 4

Executive Room, 2 Twin Beds

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

73% of guests recommend this hotel

Total of 335 reviews