Best Western Galaxy Hotel3.0 out of 5.0
Recent guest reviews
Very friendly staff and extremely clean hotel. The restaurant was clean and cool with the beautiful view from the bi folding doors open and closed. It's beach front view was amazing . Although there was always lots of food the snacks were very bland around the pool. Sun beds around the pool old and uncomfortable, and it's a shame that although fully inclusive you were expected to pay extra for beds on the beach. That in all this is still amazing hotel and our thanks to the staff that made our stay so lovely.
Very impressed with this well run, extremely clean hotel, catering to your every need. The beds & linens are super comfy, Besides carrying high quality toiletries, they even have shaving kit with shave cream and toothbrushes with toothpaste, robes & slippers. I could not believe, we even had a scale in our bathroom. Every detail & amenity was looked after, the maids came by the room often to ask if you needed any fresh towels, or anything from the mini bar. There was even a retractable laundry rack on the balcony where you can hang your wet bathing suits. Great WIFI all throughout hotel property, even the beach. Beach front location, large swimming pool. Buffet breakfast included with large selection of fresh foods from eggs to porridge. Snack bar by the pool had mini sandwiches, fries, ice cream, soda & coffee machine also included in your stay from 11am - 6pm. We rented a car and had dinner out, away from the touristy areas. Will post separate dining reviews. We try to eat where the locals go (they know where all the fresh & good food is). Truly a 5 Star hotel, we loved it so much we extended our stay for 2 more days!
We ve been at this hotel for one week in July. We ve paid for all inclusive services, but actually, the all inclusive includes only food and drinks as water, some juices from the machine, nothingis bottled. Moreover, if you want an ice coffee you have to pay 1,50 euro!!! Also, the cocktails are NOT included. Neither the minibar in the room is included. At the end they asked us to pay from some products from the minibar which we never consumed!!! It s a very strange way of them of making bussiness, especially for all inclusive services. To be honest, we had better expectations. I don t think that we will be coming again at this hotel.
Fantastic hotel ! ! ! Beach front location, large sunbathing area . We love this hotel it is spotless beautiful grounds. Good choice of rooms high standards . There is a good choice of food and drinks. The STAFF help make your holiday enjoyable nothing to much trouble always smiling and very helpful especially the reception staff . Location 10 mins from strip set on beachfront nice quiet area. We are looking to book again ! ! Can't wait xx
We were transferred from supposed 4* caretta beach which was probably a 2* dated rooms more problems than ever and all food was cold during our visit. We came here after being transferred and thomas cook staff made us out to be horrid to galaxy hotel. We were expecting something worse than caretta but arrived could not find a fault only the shower not regulating a temperature which didn't bother me as I had a bath every night. The food was all hot snack bar covered and wrapped packed lunches upon request for days out. The restaurant was open almost all day even tho there were stated times so some days we thought we missed tea and it was still open! Lol if you want a nice peaceful holiday with lovely staff to get looked after n have a room that's cleaned 3 times a day and fresh towels 3 times a day too bedding changed every day if requested then this is the place to go right by the beach it's the perfect location. I noticed the manager/owner was constantly milling about checking food watching his staff interact with customers which I thought was brilliant this is a very well run business and me and my family will be back. Thanks so much for turning our disaster into a lovely holiday. Charlotte from room 1 27 x
We recently visited for one week for our honeymoon I noticed from previous reviews you tend to back track away from complaints you have been given and concentrate on the positive points so I have not given any positive points as yet . The problems that we found were as follows firstly the showers go from freezing cold to boiling hot a real danger point especially for youngsters , the entertainment in the evening isn't very entertaining it could do with been more lively having someone playing a guitar and the other singing on most nights for the maximum of one and a half hours wasn't particularly very entertaining so we found ourselves having to go out and find entertainment which ment we had to pay out more money even though we were all inclusive , having to pay 6 euros for Sun beds on the beach is out of order when you pay for all inclusive surely charge people who arnt guests but not people who are staying with you , snack bar in the the afternoon could have a bit more variety the same thing day in day out becomes boring . The WiFi could do with been checked as it's very hit and miss where it works in the building especially the rooms I.e 232-1 lost signal very easily and why do you turn of the WiFi at night around 11pm . We were told that these issues are at the hotels discretion so surly you should look into these problems and people would consider returning again .
Been there as a small family after seeing it advertised as children friendly in a great location - both points spot on. The positives i mentioned above. The negatives: - the all inclusive. Very very poor. Decent but little choice at main meals, only sandwiches and cookies at any other time. And there's cash supplement for bottled water, proper coffee (non filtered/instant), branded ice cream, any meal at the snack bar, fruit at the poolside, in addition to the 20 EUR charge to use the room safe and the 6 EUR per day for the sunbeds, that is really ridiculous. - spirits are of very cheap quality and taste, and all has to be paid after 11pm. Wasn't this an all inclusive? - the shower that goes from freezing to boiling in seconds. - the rooms that are very noisy This is not a cheap hotel, they should match pricing with product quality. They're almost there but not quite.
Very clean modern hotel well looked after hotel in a great location but that is where the good points end, The hotel is an all-inclusive but the problem is they don't understand what all means.if you want a snack during the daytime there is a menu at the bar you have to pay for your snacks. How they get around saying it's all-inclusive if they put some mouldy sandwiches in a tray next to the bar and they tell you that the all-inclusive part if you want anything freshly cooked during the daytime you have to pay for it ..also if you want any ice lollies or cocktails you have to pay for them also plus if you want a sun bed on the hotels beach you have to pay for them as well also if you want the safe in your room you have to pay for that as well Plus the minibar in your room you have to pay for that as well. The TV in the room only News channels . When you arrived I asked for €50 deposit which I found very strange for an all-inclusive hotel then you do realise it's not all-inclusive. And as for the inclusive part of the hotel i.e. the restaurants of an evening of very very poor quality food Ive stayed in many hotels over the years and this must be the worst for food selection and food quality. This hotel would be great as rooms only it is a very good location and very clean rooms and grounds...
We stayed for a week, 28th May - 4th June. We had a VIP double and couldn't fault it. Massive comfortable bed, double wash hand basins, bathrobes & slippers. Shower very temperamental though. One minute cool, the next boiling hot !!!! Location is great and the views are fantastic, especially from the roof top bar, although it doesn't open until 9pm? (sun has already set) We had sunbeds on an area beyond the pool but just above the beach so weren't charged 6 euros like the people on the beach. The biggest problem for us was the food. I'm not a fussy eater but it was near enough the same every day. As other reviews have said, the food is not hot. I've stayed in several 5 star hotels and I know Greece generally lacks behind but if this hotel sorted out the food issues it could easily be one of the best in Laganas. Also thought it was really great for kids. Lovely pool area with slides and a play area next to it. Loads of "little tikes" cars on the grassy area on the other side and a bouncy castle area at the back of the hotel. We would definitely come back, with the hope that the food had improved.
If this was just a normal hotel would get 5/5. Cracking location, right on beach, modern, massive kingsize bed and great views from balcony. This hotel however is all inclusive and reviewing as that, it would have to be one of the worst I have been to. The food selection at dinner and lunch is very very poor. The choices don't even go in to double figures and if you are not a fan of seafood, your down to about 4 choices. The soup (I think) is made from the knorr powder stuff, certainly the tomato anyway! We had lunch here most days but didn't really enjoy it. Dinner, we didn't make a single night. Walked through to see what was on offer each night and pretty much the same selection as lunch. No theme nights or anything like that. The next part about his hotel, which I find pretty outrageous, is that there is very few sun loungers available at the pool, but ,at on their beach area, which wouldn't be a problem however the hotel has decided to take advantage of that and charge its all inclusive guests 6 euros per day to use these beds. Absolutely scandalous. Not very well advertised you are also able to have 1meal from al a carte. This is not a separate restaurant but a couple of tables they have at the side of the bar. The staff serving at this meal try to make it look like a romantic dinner setting, however when they stick a table tennis table at the side of the table with kids battering balls back and forward as you eat your meal, kinda ruins the ambiance. The place also has a rooftop bar which would be a great place to have a drink whilst taking in the views, for whatever reason however they only open this after nine o'clock. Once it's dark and you can't see anything! Makes no sense to me! To summarise, really nice hotel let down by their all inclusive tag.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Laganas, Best Western Galaxy Hotel is adjacent to Laganas Beach and within a 10-minute stroll of Eurodivers. This 120-room, 3-star hotel welcomes guests with 2 outdoor pools, free breakfast, and a private beach. It's near the airport and also near Agios Sostis Beach and Kalamaki Beach.
Free buffet breakfast is served each morning from 8:00 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. For a nice break, mingle with other guests at the free manager's reception.
Best Western Galaxy Hotel's 120 air-conditioned rooms provide furnished balconies, refrigerators, and phones. Guests can expect free WiFi and satellite TV. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Desks are also available.
Guests staying at Best Western Galaxy Hotel enjoy access to 2 outdoor pools, a children's pool, and a rooftop terrace. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with concierge services and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, coffee/tea in a common area, and a garden.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 306 reviews