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Best Western Yuma Mall Hotel & Suites

3.0 out of 5.0

Recent guest reviews

Excellent property, staff goes above and beyond to make sure you’re happy. Total 10....

Our room was on the parking lot and we had reservations for several weeks could have been placed in a better spot. Great breakfast included. Nice pool. Great staff! Beds were very comfy.

Nice room with a very comfortable bed. Staff were wonderful. So nice to have the shuttle to take me places. the breakfast and happy hour was great!

Nice staff & they try hard. Room was dark. Hotel rooms open to the outside. We were on the first floor & we're bothered by the lack of privacy. Pool area looked very nice & the breakfast was good.

Bathroom shower and sink were clogged; water reached above ankles when taking a bath... very disgusting. Bed sheets and towels did not look very clean... disgusting too. Also, air coming out of A/C unit did not smell clean... ended up turning it off and not using it at all. Need to say that breakfast, location, and hotel staff were ok. In general, I expected more from this hotel for the price and previous reviews read... Definitely we will not return again nor recommend it to anybody.

Good People, overall everything was great. but I don't know what the architect was smoking that built the place, my wife went to the library at the place on Tuesday, didn't get back until Thursday bring a compass and a Sherpa!

Staff was great - pleasant and helpful. Room was aged and looked like it was flooded at one time. Everything seemed clean but just was kreepy with the carpet dis-coloring and the bottom of the dresser being damaged by water. Breakfast was very nice! Not sure I would stay here again unless updated.

Staff were pleasant, good breakfast and happy hour. We have stayed there previously and will stay there again when we travel between San Diego and Phoenix.

The hotel was great. I enjoyed the free breakfast daily and even used the gym. The only downside was the housekeepers didn't seem to clean my room, they only made my bed. In other hotels I've stayed in the housekeepers always remove the garbage (like food bags). So I might be a little spoiled, but others might not care about that. The rooms also appear a bit older and was not fully remodeled. Only the tile in the bathroom seemed to be new. For the price, I'd stay at this hotel again if I went back to Yuma.

They offered a Great breakfast. The staff was very friendly and professional. This motel appears to be newly remodeled. it was exceptionally clean and well maintained. Overall we had a great experience and would recommend it to a friend.

The hotel itself was great for the price! My only complaint was the bathroom. It was handicap accessible and there was no real shelf in bathroom to put toiletries. I had to put everything in closet to access it. Water pressure was ok but handle only went up and down and not off holder to wash with. I used my own toiletries. The room was great. The bed was great. Only complaint was bathroom and shower was not user friendly with shelves or place to put anything. Large frig, microwave , and small coffee maker in room. Lighting also is not good.

It was a very nice stay, would definitely recommend it to anyone who visits Yuma. The staff was helpful and amazing.

This hotel was not well kept, in my opinion. But the room I received was really not good. First, 3rd floor, with no elevator. The toilet was very dirty, stained; and it ran. The coffee machine was on a short cord, so unusable based on where it was placed and it did not look clean. The wifi did not work in the building/area where my room was. And the tv was wired to a light switch by the door which meant that 2 room lights had to be on while watching tv and you had to get up to turn off the lights/tv. I did report these matters to the front desk and the manager comped the room to me, but the negatives here outweigh the pros by a long way for me. Still trying to forget the place.

Great hotel layout - room was very comfortable & clean, quiet, loved the complimentary happy hour, excellent breakfast buffet. Staff was friendly and helpful. Excellent location. Will stay here again when I come to visit my daughter in college.

bath tub was not functional. drain would not cut shower head off

Its very clean, the beds are extreamly comfertable, i would defentley stay again.

Great place to stay for the night & wake up to a hot breakfast.

1450 S Castle Dome Ave Yuma AZ

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located 2 mi (3.3 km) from Yuma Territorial Prison State Historic Park, Best Western Yuma Mall Hotel & Suites is within a 10-minute drive of other popular attractions like Marine Corp Air Station Yuma. This 3-star hotel welcomes guests with 166 rooms and conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast, served each morning from 5:00 AM to 10:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


Rooms

A 42-inch TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a sofa bed, a refrigerator, and a microwave.


Property features

Guests staying at Best Western Yuma Mall Hotel & Suites enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Presidential Suite, 1 King Bed, Non Smoking, Kitchenette

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking, Kitchenette

King 1 | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Queen 1 | Sleeps 2

Guest reviews for Best Western Yuma Mall Hotel & Suites

Everyone (19) Couples (6) Business (4) Family (9) Other (2)
4
Everyone

By on Aug 12, 2019

Review comment responded on Aug 12, 2019

Thank you for taking the time to provide us with your comments. We certainly appreciate them. Hope you will visit us again soon.

5
Families Families

Excellent property, staff goes above and beyond to make sure you’re happy. Total 10....

By on Jul 17, 2019

Review comment responded on Jul 17, 2019

Thank you very much for your great comments. We hope you choose us for your next visit to Yuma.

4
Everyone

By on May 12, 2019

Review comment responded on May 13, 2019

Thank you for your comments. We appreciate them and hope to see you again soon.

4
Everyone

By on Apr 29, 2019

Review comment responded on Apr 29, 2019

Thank you for your comments. We appreciate you taking the time to complete the survey and look forward to your next stay.

4
Everyone

Our room was on the parking lot and we had reservations for several weeks could have been placed in a better spot. Great breakfast included. Nice pool. Great staff! Beds were very comfy.

By on Oct 1, 2018

Review comment responded on Oct 1, 2018

We apologize for the location of your guest room and do appreciate your favorable comments. Thank you

5

close to the mall

Everyone

Nice room with a very comfortable bed. Staff were wonderful. So nice to have the shuttle to take me places. the breakfast and happy hour was great!

By , from Albany, Oregon on Jul 23, 2018

Review comment responded on Jul 23, 2018

We appreciate your great comments and are pleased that you had an enjoyable stay.

3

needs some help

Everyone

Nice staff & they try hard. Room was dark. Hotel rooms open to the outside. We were on the first floor & we're bothered by the lack of privacy. Pool area looked very nice & the breakfast was good.

By on Apr 19, 2018

Review comment responded on Apr 19, 2018

Thank you for your input. We apologize for the inconvenience. Hope you will return soon.

2

disappointed

Everyone

Bathroom shower and sink were clogged; water reached above ankles when taking a bath... very disgusting. Bed sheets and towels did not look very clean... disgusting too. Also, air coming out of A/C unit did not smell clean... ended up turning it off and not using it at all. Need to say that breakfast, location, and hotel staff were ok. In general, I expected more from this hotel for the price and previous reviews read... Definitely we will not return again nor recommend it to anybody.

By , from AZ on Mar 18, 2018

Review comment responded on Mar 22, 2018

We do apologize for the inconveniences you experienced and hope that you will return to give us another opportunity to serve you better.

4

nice place,nice people, in a" unique" building

Everyone

Good People, overall everything was great. but I don't know what the architect was smoking that built the place, my wife went to the library at the place on Tuesday, didn't get back until Thursday bring a compass and a Sherpa!

By , from alaska on Mar 8, 2018

Review comment responded on Mar 8, 2018

Our apologies for the layout of the property and thank you for your sense of humor! Look forward to your next visit.

3

great staff - nice breakfast - aged hotel

Everyone

Staff was great - pleasant and helpful. Room was aged and looked like it was flooded at one time. Everything seemed clean but just was kreepy with the carpet dis-coloring and the bottom of the dresser being damaged by water. Breakfast was very nice! Not sure I would stay here again unless updated.

By on Feb 27, 2018

Review comment responded on Feb 28, 2018

Thank you for your kind words. We look forward to seeing you again soon.

Best Western Yuma Mall Hotel & Suites

1450 S Castle Dome Ave, Yuma, AZ 85365
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.