4/10 Malo
Bryan C.
22 jun. 2025
No le gustó: Limpieza
Great place, poor cleaning
Property was great. Plenty of room for our family, great layout and options at the property and the location in Yucca Valley was great for the activities we were involved in. The cleanliness of the property was the issue. Initially notieced that the dining table was sticky and not clean and a few other surface things were not cleaned. As we were unpacking we noticed 2 of the 4 beds had sheets that were not clean. Crumbs in the bed, crusty stuff on the comforter and sheets and body hair also in the sheets. We then washed the bedding to address these issues. We then contacted the owner/property manager number listed. They did respond right away and offered to have the cleaner come back to address the issues. We were heading out for dinner and were told that the cleaner would be there in 90 mins or so. We were out for an extended period of time and retunred to the house around 9:30pm. We quickly noticed that no one had been there to clean. At this point we were getting ready for bed and my sons girlfriend grabbed a towel from the closet for a shower and while drying off found more body hair on the towel. We then washed all of the towels and finished getting ready for bed. At 10pm the cleaner arrived and asked if we wanted her to clean. We were headed to bed and I turned her away. We had already cleaned the areas we found anyway. Overall the cleanliness was an issue and we were offered a 1 day refund, which was appreciated. Would be nice for a cleaning fee refund as well.
Bryan C.
Se hospedó 3 noches en junio de 2025
