York Marriott Hotel4.0 out of 5.0
Recent guest reviews
Good position overlooking racecourse and could just see it from our room. Good size room with large TV and massive comfy bed. Bathroom also good size. Good parking and easy bus route into town centre. Only slight issue was that there was never anyone on reception desk and always had to wait. A Little odd we thought.
We stayed for one night. We picked the hotel as it was fairly close to the city centre. Parking was good. The staff on reception and at the bar were good too. The hotel itself is looking tired and tatty. It does need refurbishing. Our room was in desperate need of attention: the door was sticking; the integrated wardrobe had two very old, white painted wooden doors; the ironing board was defective- it dropped to the ground each time we put it up, narrowly avoiding broken toes ( we ironed on the bed); the heating system was very dated; but the bathroom was newly decorated and for those who like this sort of thing, the TV was enormous. The room was nice and clean, so the housekeeping team are effective. It’s not just the rooms though, the stairs and corridors were tatty. The lift was very old fashioned, the fire doors and carpets were all just very old. I guess, if this hotel was cutting edge, then the £12 price tag for a glass of New Zealand Sauvignon Blanc would have been easier to swallow. I also found that basic details were missing in the room too. The room directory missed off basics ( like check out times), or maybe they were too well hidden in the literature to find. I ended up phoning reception to find out. The 12 o’clock check out time was another positive. We didn’t opt for breakfast so couldn’t comment on that. Would we return? No. There’s many more to pick from.
Needs updating and money spending on the decor. Our room at £100 per night without breakfast which would have been £15 each seemed dear. We stayed sat, Sun and mon nights for £300 just for the room. Expensive I think.
We booked this basex6on facilities price and location and were not disappointed as some others reviewing at the same time seemed to be. Yes it is a little dates if you want contemporary then probably not for you, but unlike Scandinavia where there is nowhere to put clothes our room was large enough to also accommodate a sofa as well as a king size bed and large screen tv. Bathroom also large. A good little gym, who knew you could be hiking in Yosemite or running in New Zealand whilst in York! The pool whilst small was lovely not too cold and along with a Jacuzzi, steam room and sauna had everything we needed. Breakfast had a lot of choice and kept us going all day. We didn't eat in the hotel as we prefer to eat out ( lots of choice for those with a taste card) As other suggested the no 4 bus will take you right into town and parking in the evening after 6pm is just £2. A lovely couple of days.
Not right in the middle of town... but close enough to be accessible. Large hotel, good facilities, needs some TLC though... rooms tired, public spaces a bit better. Food in restaurant was average, maybe a bit less than average. Service, apart from reception, also left a bit to be desired. Busy with large tour groups, guess that’s where the money is, but it felt a bit over-run by tour groups making it feel busy and noisy pretty much all of the time. Was not bad, Was not good. If it’s a stopover for a night, adequate. Would not have wanted any more than my two nights there though.
My wife and I just spent 5 nights at York Marriott and had the best stay possible. Not only are the rooms large, bright and well kept they have lots of storage and extras to make the stay comfortable. The entire staff here are so helpful, they're always on hand for advice, assistance and seeing if all is well with guests. I would recommend this hotel both as a venue to stay and somewhere handy for a beautiful city. Bar has good range of drinks, good menu with fresh food and breakfast to die for. Great pool and change facilities. The gym could be bigger, any more than half dozen in and to busy. Will definitely be staying here again.
We had an overnight stay with family during the half-term week. Stayed on the first floor in a massive room, overlooking the garden and the racecourse. We chose this hotel for the leisure facilities and parking and were happy with both. We were pleased with the evening meal, chose from the bar menu; good pub food and generous portions. I noticed there were nice pubs close by, could have easily chosen one of those too. In the morning, plenty of breakfast options, quality ok. Then took the bus to York with no problem, a 15 min ride. However, the old building itself and the restaurant, rooms, pool area - all need proper maintenance to make them feel comfortable and pleasant; the piecemeal DIY approach Marriott seems to take at this property won't be enough. Really couldn't fault the service and staff, but the lacklustre appearance is nowhere near 4 stars.
We were bitterly disappointed by our stay here. On arrival they got the types of room we had requested wrong but did rectify this. However, as we were a bit early to go into the rooms we went into York for a while. On our return a rude receptionist rod us that our twin room had been given to someone else! After some wrangling and dispute he finally found us another room after saying there was nothing else left! The rooms weren't very clean. There were cobwebs in both rooms and rubbish on the floor in one room along with a toffee stuck to the carpet and biscuits on the floor by the bed. The sliding doors on the wardrobes wouldn't open either due to them being badly fitted. The whole hotel is in need of modernisation and had a very 90s feel to it. Breakfast was disorganised as people were queueing back into reception to get a seat whilst staff were talking and not clearing tables to get people through quickly. It's a real shame as the location of the hotel is stunning by the racecourse. If you are looking to stay here manage your expectations!
Good standard of Marriott near the racecourse and a few minutes from the city centre. Rooms are of a good size and the bar and lounge areas are spacious and comfortable. Personally I am not a fan of the new homogeneous restaurant and bar branding as I am sure this venue could be more localised given the local historic and modern heritage available. Still my favourite locally.
Lovely location, friendly staff and spotless. Breakfast was lovely and service superb. Highly recommended for exploring york which is just brilliant. We will be back very soon, possibly the best city break we ever had.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 1964 reviews