York Marriott Hotel4.0 out of 5.0
Recent guest reviews
Stayed in a family room. Decor a little tired as others have said but reasonable size, clean, with modern tv. I managed to reach my daily “steps” target as the room is miles away from restaurant and reception. Breakfast good, as was dinner. Friendly staff. Car parking free. Good price for the hotel rooms. Walked into York which took over half an hour. Would stay here again.
We booked for 5 nights between Christmas and New Year, booking a superior room with garden view. The reception staff were lovely. However that is where it ends, the room was in a state of disrepair, heating not working in the bedroom, wardrobe door broken , lights not working and no hot water! That was the first room! We changed after one night when a very helpful maintenance man explained that they had been experiencing problems with the boiler for the last 3 weeks. We were assured the new room would have hot water. New room had a broken wardrobe, lights broken in bathroom and main room and surprise, no hot water! Booked out after 2 nights. The Marriott have an amazing reputation for its quality and standard , this hotel truly lest them down. Very disappointed.
Stayed here for 3 nights as a birthday present, and was not disappointed. All staff were very friendly and helpful. Room was nice and spacious but could get quite warm at times, but better to be warm than cold! We ate in the hotel restaurant on the first night for convenience and it was ok, we booked a table for 7pm and ordered around 7.15pm a pork T-bone steak and a salad main. We waited and waited and I ended up asking the waiter to check the status of our mains from which we were told that the chef had quite a few orders. Working in the hospitality industry myself I am completely understanding of this however other tables that arrived after us were served before us, and an hour to wait for a pork steak and salad is a long time. When it did arrive, the meal was satisfactory, pork was ok however once you removed the bone and fat etc there wasn’t a lot of actual meat left. Kindly the waiter gave me my hot chocolate complimentary to make up for the long wait. Anyway we also used the pool and gym which was nice, don’t go in the pool if you’ve been in the hot tub though! We were also hoping to have treatments eg facial however I obviously left it too late to try and book as when I phoned a week prior they didn’t have any spaces so book early! Breakfast was very nice, great selection and a variety of nice breads to toast! Overall a great stay and just a short walk into the main town.
Where do I start? I have never left a bad review for a hotel but after a few months getting over the disappointment of this place- I now feel able to post my views on here. I went with the name and the 4* rating on here and failed to read the bad reviews. I spent an eye watering amount on 2 nights (3 -4 times what I would have paid for a better value hotel) to give my mum who had flown into the UK for her birthday, a special treat in York as she loves the old wordly feel of it. Boy- I could not believe the hotel was the same place the photos depicted online- I had taken the extended family and booked 3 rooms. The corridors smelt of p!ss ,none of the staff could explain why. Even more worrying they didn't seem to be able to smell it even though our party of 9 could. The first sounds of alarm bells started ringing. The bath tub was so small- the smallest I have ever seen in a modern hotel (you will get my meaning later) I am 6 ft tall , not a giant by any stretch of the imagination , but could not fit comfortably into this bath. When I complained, I was told they had no rooms with bigger baths. The furniture in the rooms were all tatty and worn- with a dull , red colour which was quite worrying. It didn't look clean on reflection the next day I think they were so old, no amount of cleaning could have improved the look. There is nothing, absolutely nothing luxury about this hotel- the toiletries are the cheapest stuff, crockery and dishes poor quality and dated. It's like the hotel that Marriott forgot and gave up on. It appeaas to be mainly there to serve those that come for the racing. I would argue they would be served better by booking into a holiday inn or premier inn. Personally I think they should be stripped of the 4* rating it's very misleading and I can think of a host of better hotels on lower ratings- shame on Marriott for putting their name to this. Please do not learn the hard way- I wanted a refund and I am still considering requesting one.
Just came back home after staying the night at the Marriott in York. Thoroughly enjoyed it and would definitely reccomend for £68. We also had a massage each which was great and was the perfect end to the Christmas holidays. We had a lovely view and a big bed, and all the staff were lovely. Bar very pricey (£8.95 for a glass of wine) but apart from that no quarms and free to park (unlike the Du Vin where we stayed the night before)
We had to change rooms 3 times before we were given a clean(ish) room. Not just filthy, but old, grubby and a very tired hotel. They cleaned the room and hoovered all the dust and muck from under the wardrobe while we went out and left a complementary bottle of red for us upon return, which was a nice touch. We won’t be back and will return to our usual York hotel, the Novotel. It was also £189 for the night - disgusting for such a down-market hotel. AVOID IT. Nice breakfast!
Room was disappointing, very cold. Only source of heating was an electric heater. NO HEATING in the bathroom. Was also expecting separate shower and bath as it was a superior room but shower over bath. Paid £600 for 3 nights so was expecting something special. Said there would be bathrobes and slippers but had to ask for them and it took 2 calls and a visit to reception to finally get them after over an hour wait. Went for a meal in the restaurant on the first night this was the only time we ate in there as my food was very salty, i had seabass fillets and to be honest the local chippy could have done better. If eating in restaurant please be careful as there is a 12.5% charge for service. The breakfast was lovely, nothing was too much trouble, but at £15.50 a head either get your moneys worth or go elsewhere.
I have visited this hotel several years ago, but sadly it wasn't as I remembered. It is now looking very tired. The lift is noisy and cranky. the rooms smelt of smoke (despite being non-smoking) and stale. The bathroom was tiny and cramped. However, on the plus point, the breakfast was excellent, and the views from the hotel are great, particularly if attending for a race meeting.
I booked 3 bed and breakfast rooms for friends and family as well as the New Year's Eve Gala dinner. The booking process was great and Roisin gave a wonderful personal service. From arriving at the hotel, the staff were most welcoming and friendly. Emma and Alicia on reception made sure that we were happy with our rooms and were so helpful as well as housekeeping staff. In the bar and restaurant, the staff were friendly and very professional. The food service was 'seemless' and the staff were so attentive. The whole experience was made speacial for us all. At breakfast, the staff were welcoming and helpful too. On checking out, staff checked that we had enjpyed are stay and wished us a Happy Neew Year. This made a good impression as so many staff in other hotels can be quite dismissive at the time of check out. On behalf of our party, I would like to thank all of the staff for making our stay a memorable experience and I sahll have no hesitation in recommending the Hotel to friends and family members.
I have now stayed with family at this hotel twice for Christmas and on both occasions I've really enjoyed my time there. I stayed in a spacious Grandstand Room, offering unrivalled views over York Racecourse, was extremely clean and had plenty of storage space. The bed was a little hard for my liking, but of course that comes down to personal preference. Some minor signs of wear on some of the room furniture, so perhaps time for them to think about changing it before too long. The Chase Bar is a nice place to sit for a drink and The Cast Iron Bar & Grill offers great service and food. I didn't use the spa/pool/gym facilities, however they appear popular and very well maintained. I would definitely recommend this hotel if you're planning a trip to York. It is only about 5 or so minutes drive from the centre, but far enough so that you aren't right in the 'hussle and bussle' all the time!
- Free parking
- Onsite dining
- Indoor pool
York Marriott Hotel places you next to Goddards Garden and within a mile (2 km) of other popular attractions like York Racecourse. This 4-star hotel has 151 guestrooms and offers a full-service spa, an indoor pool, and free self parking. It's in the historical district and also 1.1 mi (1.8 km) from Bar Convent Museum.
Sit down for a leisurely bite to eat at the onsite steakhouse, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is available for a fee.
All of York Marriott Hotel's 151 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. 32-inch Smart TVs come with satellite channels and Netflix, and guests can stay connected with WiFi and wired Internet. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also standard.
York Marriott Hotel features a full-service spa, an indoor pool, and a children's pool. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a health club, a spa tub, and a sauna.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 1998 reviews