A huge thank you to the team at the Nova Inn, especially the kind Fatima. I arrived back to YK after 48 hours + in transit, after midnight and no luggage, only to discover that in my jet-lagged brain I had booked the wrong day. Fatima, was kind, professional and empathetic dealing with my "not best self". She booked me another room quickly and even made sure that the room would be quiet. I did not have enough energy at that moment to thank her or to say how grateful I was, but it did not go unnoticed. I appreciated the kindness very much. The room was great, clean and quiet. The staff in the morning were equally professional and kind.