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Recent guest reviews

pros- rooms are huge with nice layout. comfy seats in lobby.food at bar and lounge good.service staff seemed short but still did a decent job with service.shuttle service to airport available. walkable to convenience store and coffee shops. elevators fast. cons- check in- we asked if we could have the same room for 4 nights since we had 2 separate bookings but said they were fully booked. no biggie. just had to check out again then check in the next day. then we were given our keys with no other direction.so we looked around for the elevator.mind you this is 10 pm and after a long 12 hr day in airports. 2nd check in the day next was better. we were given instructions for the layout of the hotel,times for lounge and bar and a few suggestions on how to see the northern lights. housekeeping horrible. stayed 4nights,( 1st night we checked out so not counted) room cleaned only once and bed haphazardly done.no towel for the washroom floor provided and toiletries not replaced.1st day shampoo was uncapped and leaked all over the towel and not replaced the next say.Called front desk the 2nd day that room was not cleaned and we needed towels.no apology even for room not being cleaned.Front desk just said ok come down and get your towels.our room was 3 hallways down. Had to wait 1 day for safe to be unlocked after calling again the next day.blinds were also broken but later fixed. no ice machine on the 3rd floor. property has potential but needs better management. 270/night

The hotel was very clean. The staff were friendly and accommodating. The room had more amenities than expected like microwave, toaster, hot water pot, coffeemaker, and utensils.

The hotel condition is great, but the room is not sound-proof at all. The service at the hotel is extremely slow (both the front desk and restaurant).

Hotel is very comfort and nice. Good hotel services. However, the food products need improvement.

Overall is good but the food products need improvement.

Had surpassed my expectations! Takes worries away for first time visitors. to Yellowknife..

4571 48 Street Yellowknife NT

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Chateau Nova Yellowknife places you next to Northern Frontier Visitors Center and within a 5-minute walk of Prince of Wales Northern Heritage Centre. This 3-star hotel welcomes guests with 214 rooms and conveniences like free in-room WiFi, free self parking, and a free airport shuttle.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is available for a fee.


Rooms

All 214 rooms provide microwaves, refrigerators, and coffee makers. LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Free local calls, safes, and ironing boards are also standard.


Property features

Built in 2016, the brand new Chateau Nova Yellowknife offers free WiFi in public areas, 2 meeting rooms, and conference space. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include laundry facilities, a fireplace in the lobby, and an ATM.

Room options

Room, 1 King Bed, Refrigerator & Microwave

1 King Bed | Sleeps 3

Executive Apartment, 1 Bedroom, Kitchen

1 King Bed | Sleeps 4

Room, 2 Queen Beds, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Guest reviews for Chateau Nova Yellowknife

Everyone (5) Couples (1) Family (1)
5
Everyone

By on Mar 12, 2020

Review comment responded on Mar 22, 2020

Thank you for taking time to review the Chateau Nova. We are glad you enjoyed your stay with us.

3
Partner Couples

pros- rooms are huge with nice layout. comfy seats in lobby.food at bar and lounge good.service staff seemed short but still did a decent job with service.shuttle service to airport available. walkable to convenience store and coffee shops. elevators fast. cons- check in- we asked if we could have the same room for 4 nights since we had 2 separate bookings but said they were fully booked. no biggie. just had to check out again then check in the next day. then we were given our keys with no other direction.so we looked around for the elevator.mind you this is 10 pm and after a long 12 hr day in airports. 2nd check in the day next was better. we were given instructions for the layout of the hotel,times for lounge and bar and a few suggestions on how to see the northern lights. housekeeping horrible. stayed 4nights,( 1st night we checked out so not counted) room cleaned only once and bed haphazardly done.no towel for the washroom floor provided and toiletries not replaced.1st day shampoo was uncapped and leaked all over the towel and not replaced the next say.Called front desk the 2nd day that room was not cleaned and we needed towels.no apology even for room not being cleaned.Front desk just said ok come down and get your towels.our room was 3 hallways down. Had to wait 1 day for safe to be unlocked after calling again the next day.blinds were also broken but later fixed. no ice machine on the 3rd floor. property has potential but needs better management. 270/night

By , from United States on Feb 27, 2020

Review comment responded on Feb 27, 2020

Thank you for taking the time to review our hotel. I would like to express my apologies for the issues you had here at the Chateau Nova. We will be speaking with our department heads about your concerns and issues. This is not the experience we want our guests to have. We hope that if you come to to Yellowknife again you would consider staying with us again. I would like to make your next stay a better one. Sincerely, JC Jacskon Front Office Manager

5
Family Friends

The hotel was very clean. The staff were friendly and accommodating. The room had more amenities than expected like microwave, toaster, hot water pot, coffeemaker, and utensils.

By on Feb 25, 2020

Review comment responded on Feb 27, 2020

Thank you for your review. We are glad you enjoyed your visit to Yellowknife and your stay at the Chateau Nova.

4
Friends

The hotel condition is great, but the room is not sound-proof at all. The service at the hotel is extremely slow (both the front desk and restaurant).

By on Dec 17, 2019

2
Everyone

By on Jul 16, 2019

Review comment responded on Jul 17, 2019

Good Morning, Thank you for your feedback. I will share your ratting with our team. Please let us know how we can turn your experience around. It will be a pleasure to personally welcome you back.

4

comfort stay

Everyone

Hotel is very comfort and nice. Good hotel services. However, the food products need improvement.

By , from Vancouver BC on Sep 28, 2017

4

nice and comfort hotel.

Everyone

Overall is good but the food products need improvement.

By , from Vancouver BC on Sep 27, 2017

4
Everyone

Had surpassed my expectations! Takes worries away for first time visitors. to Yellowknife..

By , from Calgary on Aug 19, 2017

Review comment responded on Aug 21, 2017

Thank you for your kind review! We are glad you enjoyed your stay with us and we look forward to seeing you again the next time you are in Yellowknife

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