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Pullman Wuxi New Lake

4.5 out of 5.0

Recent guest reviews

When I first arrived the Hotel, staffs were warm and I felt very welcomed. Front Desk Jessie informed me informnation related to Hotel during my stay. And the swimming pool was big and clean my family really enjoyed it. There were always staffs caring us so I felt safe for my kids. Overall, The staffs were nice. The breakfast was diverse. I loved it! It was rewarding experieance and I would recommend it to everyone :)

Although I've stayed before it is a pleasure to stay at this hotel. Rooms are excellent with large comfortable beds. Very good breakfast. Friendly staff who are very keen to help. Hotel is very good value.

I have stayed in this hotel for two weeks and my experience has been simply superb. From the hospitality, hygiene, quality of hotel, facilities it’s been simply superb ! A special mention about JIN who has been extremely helpful, thank you so much for being so helpful to us. Your truly a great relation officer, looking forward to visit this hotel again. Cheers Rakesh

The experience at Pullman Wuxi was magnificent. After a long day of traveling we checked in late and Ray was nice to greet us. The room was quiet and very clean. The bath was warm and soothing. The next morning Pauline greeted me with coffee. It was nice to finally meet her after she helped me to book the room. Her English is great and she’s very knowledgeable about what Pullman has to offer. I experienced the gym and pool daily. It’s presented with only the best service. Clean and useful. One of the staff helped to drape me with a towel as I exited the pool. It was amazing! Between meetings and other work the executive lounge was my retreat. The staff there, Winni, Vita and Jin were always so pleasant to see. The food was delicious and clean, helping me to reenergize and recover. Jin was especially nice as she told me about the other services of the hotel and Accor as a company. Her presence felt good to be around. Finally the day before I left I realized all of my clothes hadn’t been washed in a week and I had an important meeting the following day. Jessie renewed my hopes by helping me use Pullman’s express laundry service. It was fast and very well done. Pullman has the best hotel in Wuxi. The staff are exceptional and optimistic about the future. There’s no better place to stay. I’ll be sure to revisit the next time in the city.

I stayed Pullman wuxi for business. As I am not Chinese, I was very satisfied that the staffs in Hotel could speak English very well. While I was waiting for Check-in, the staff at Frond Desk was keep talking to me with smile. I felt very welcomed to Hotel. The room was big enough and comfortable. Compared to the other hotel, the lights and the carpet color altogether made me enough to feel relax. When I called staff for something I needed, she quckly delivered to my room with friendly smile. I appreciate that. Based on my experience, It is quite rare to see such a good service in China. The breakfast was also diverse enough for foreigner with great service. I had great journy at Pullman wuxi. I highly recommed!

My room was a suite. But in fact just a normal room with a wall in between. So each part was small with too much furniture. Too much people so I was refused in restaurant. I ordered room service. I ordered a very rear sirloin steak, and got a burnt one. The sauce of ceasar salade was not good, i left the salade. Price was incredibly high, for such bad food. Very basic breakfast buffet. Less than what we can expect. Bathroom : door handle of shower felt down. No body at check out, but it took already 10 mn. Only positive point : easy to get a taxi. Hotel close to airport

I arrived with my colleague at Shanghai pudong airport and got met by the hotel pickup service - Jacob. He was already greeting us at the pick up area with a very warm smile and took us to the car very quickly. Generally a very smooth ride though it was long. Appreciate his effort and warm welcome. Good job Jacob!

No complaints about the property itself or the service. Staff were generally friendly, and front desk staff expressed their appreciation for my brand loyalty. The room was spacious and pleasant, with a comfortable bed and well-designed bathroom (with a closed toilet compartment and a bathtub). The desk chair did leave a bit to be desired. The breakfast buffet was quite good, but there is room for some improvement - staff should offer tea of coffee when showing guests to their table, and quite frankly coffee machines are out of place at a facility of this caliber. While perhaps a coffee station like the one at the Pullman in Ho Chi Minh City would be a bit too much, they should definitely import their sister hotel's fresh juice bar. The one problem at this hotel, and it can be a big one, is its isolation. It is near a new business district that almost entirely shuts down at night. And it is not even centrally located within the district, meaning that the closest restaurants and convenience stores are a 15-minute walk away. Restaurant options are extremely limited (all Chinese, and probably requiring at least basic knowledge of the language). Taxis are not easy to find, even when the hotel requests them, meaning that going into the city is not always a practical alternative. On the plus side, the airport is not too far away. And of course, for travelers with business in the nearby district, it is very convenient.

We stayed 2 nights and found this hotel to be very comfortable and quiet. They lost a point because the prices for extra amenities are way out of order. 35¥ for a soda (3¥ at a regular shop) - why gouge the customer? Some spots on the carpet - ought to have been cleaned.

When I stay in Pullman Wuxi New Lake, Everything was so perfect to me. When I first came to hotel, concierge give me a warmest welcome and help to pick up my leggage. When I check in, the receptionist was very friendly and kind. Room condition was very good and clean. The best thing in this hotel that I think is a breakfast. It is open from 6:30 to 10:30. So very flexable and I can enjoy my breakfast leisurely. The thing that I surprised is that Despite Chinese food is usually not to my taste, but they have lots of kind breakfast menu including Korean food. So I feel very satisfied. If I have another chance to go Wuxi, I want to go to Pullman Wuxi New Lake again !

30 Hefeng Road Wuxi Jiangsu

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Bin Hu District, Pullman Wuxi New Lake is 10 mi (16 km) from Center 66 and 10.1 mi (16.2 km) from Wuxi Parkson. This 4.5-star hotel has 404 guestrooms and offers conveniences like 3 restaurants, an indoor pool, and free in-room WiFi. It's near the airport and also within a 30-minute drive of Nanchan Temple Antique Market and Wuxi Grand Orient Department Store.


Relish the international cuisine at La Cuisine, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service.


Pullman Wuxi New Lake's 404 air-conditioned rooms provide minibars, coffee makers, and free bottled water. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Safes, phones, and ironing boards are also standard.

Property features

At Pullman Wuxi New Lake, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle for a fee. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Other amenities at this luxury hotel include 9 meeting rooms, a business center, and free newspapers.

Reviews from Trip Advisor

Trip Advisor aggregated rating

84.0% of guests recommend this hotel

Total of 228 reviews