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Recent guest reviews

Booked a king room - was told it was flooded and was given a tiny room barely large enough for a single double bed.

I have been staying at this hotel for over 15 years and always enjoyed it in the past. This will be the last time. It is way over priced and run down. The mattress is sway-backed and past needing to be replaced. The hot tub was dirty.

We liked being so close to the hot springs and being able to soak at the hotel instead of using the public facilities. We got a room with a king sized bed and a hide a bed for 4 adults. The hide a bed was horrible: old, stained, and lumpy. We had to opt for an extra room right away because of this. Very costly and not what should be advertised as a place to sleep. Gross.

Nice older hotel with an excellent location, within walking distance of the hot springs

Friendly staff, clean rooms, great breakfast! Everyone was very helpful.

It is on the state property & you can walk to the river & hot springs

We loved the atmosphere of the hotel. The room and bathroom were beautiful and comfortable. The young gentleman that checked in was very friendly and helpful.

Great location and great staff. Rooms were clean and breakfast was great.

Best hotel in the area! It is a good value in a beautiful location.

Historic hotel, very charming, but they should let you know there's no elevator. Overall, very nice.

No, minimum staff, thin walls creaky ceiling hard to find.

Great location, much better than expected. The hot tub was great filled with mineral water very pleased. Breakfast was fantastic.

hotel was very nice, but the best part was a lady from the front desk she was just awesome, she really understood our needs and helped us a lot I hope hotel manager will get her a good bonus this year!!!!!

The hot springs water in Thermopolis is amazing. I have stayed in Thermopolis several times to take advantage of the healing properties in the hot waters. This is the first time I have stayed at this facility. I will visit there many times again in the future. The staff was knowledgeable about the facility and the history of it. The rooms are very clean. The thermal hot tub is open 24 hours. It is not a huge facility so there were not tons of people and noise. Exceptional stay. Thank you!!

E Park St Thermopolis WY

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Best Western Plus Plaza Hotel places you next to Hot Springs State Park and Bighorn River. This 36-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.


Dining

Start your day off right with a free full breakfast offered each morning.


Rooms

Best Western Plus Plaza Hotel's 36 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include free newspapers, free local calls, and ironing boards.


Property features

At Best Western Plus Plaza Hotel, guests have access to an outdoor pool, a spa tub, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a library.

Room options

Standard Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 Queen Bed, Non Smoking (2nd Floor)

1 Queen Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking, Fireplace (2nd Floor)

1 King Bed | Sleeps 4

Guest reviews for Best Western Plus Plaza Hotel

Everyone (13) Couples (15) Business (1) Family (5) Other (2) Friends (2)
2
Family

Booked a king room - was told it was flooded and was given a tiny room barely large enough for a single double bed.

By on Aug 30, 2021

2
Family Business Business

I have been staying at this hotel for over 15 years and always enjoyed it in the past. This will be the last time. It is way over priced and run down. The mattress is sway-backed and past needing to be replaced. The hot tub was dirty.

By on May 26, 2021

Review comment responded on May 27, 2021

I want to thank you for your review. I do apologize for the issues you have mentioned in your review.

5
Everyone

By on Mar 10, 2021

Review comment responded on Mar 26, 2021

Thank you for your perfect score in your review.

5
Everyone

By on Oct 19, 2020

Review comment responded on Nov 16, 2020

Thank you for a perfect review.

3
Family

We liked being so close to the hot springs and being able to soak at the hotel instead of using the public facilities. We got a room with a king sized bed and a hide a bed for 4 adults. The hide a bed was horrible: old, stained, and lumpy. We had to opt for an extra room right away because of this. Very costly and not what should be advertised as a place to sleep. Gross.

By , from Sundance, WY on Sep 16, 2020

Review comment responded on Sep 21, 2020

Thank you for your review. My apologies for the hide a bed situation. I will look into this immediately.

4
Partner Couples

Nice older hotel with an excellent location, within walking distance of the hot springs

By , from Denver on Sep 4, 2020

Review comment responded on Sep 9, 2020

Thank you for your great review. We hope to see you again in the future.

2
Partner Couples

By , from Denver on Aug 26, 2020

Review comment responded on Sep 3, 2020

Thank you for review. Had you left a comment on what it was that did not meet your needs I could have addressed the issue in hopes that another guest does not have the same issue.

5
Everyone

By on Aug 18, 2020

Review comment responded on Aug 18, 2020

Thank you for your review.

5
Family with small children Family

Friendly staff, clean rooms, great breakfast! Everyone was very helpful.

By on Dec 1, 2019

Review comment responded on Dec 4, 2019

Thank you for your great review. Our staff works very hard to meet your standards.

5
Everyone

By on Sep 14, 2019

Review comment responded on Sep 18, 2019

Thank you for your feedback. Our staff works very hard to meet your standards.

Best Western Plus Plaza Hotel

116 E Park St, Thermopolis, WY 82443
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