After repeated attempts to confirm, I did not get my IHG points. Calling IHG to fix. They said breakfast was 630-930am. No breakfast. When I inquired they stated oven wasn’t broken. Not a good answer. There should have been plenty of other items available that didn’t need an oven. Cold cereal was only option.
Sadly, the Holiday Inn Express & Suites East Wichita I-35 Andover has really been let go... This place used to be a very nice hotel, but we stayed there on Christmas Eve (12/24) and the place is dirty, unkept and in need of some major TLC! IHG Corporate and IHG Hotels & Resorts - This cannot be what you all want representing the Holiday Inn brand! :( The hotel is now apparently owned by Liberty Hotel Group, LLC out of Liberty Missouri. The paint was peeling off the door frames, the carpet in the hallways was stained with dark spots and had obviously not been cleaned in sometime, the room was run down, paint mismatched, ceilings cracking, and the tub did not drain while you were taking a shower. The door to the room has an auto-closure device which was broke and it took literally all your body weight to force it closed. To top off the experience, at 11:30 pm and again at 11:50 pm the Fire Alarms went off. I called the front desk and they said there was no fire, one of the guest rooms had a toilet leaking through the ceiling into their server room??? Uggg. This place isn't even a 1-star hotel anymore - which is sad because of how nice it used to be. I tried to contact IHG online, but it didn't recognize the confirmation number and wouldn't let me fill out their feedback form. Beware if you are looking at staying at the Andover Holiday Inn Express - no good!
Comfortable and easy in and out
The clerk who checked us in was awesome and very helpful
TV was too small compared to other properties, but the room was clean and service was good. Some of the plumbing was in need of attention, but was serviceable.
Average HIE location. Nothing stands out as better or worse than others.
The Room was very clean and the staff was very nice.
First time we have seen the new pancake maker- we didn't try them, but it looked new & clean. The whole breakfast bar was good; it was good to see some healthier choices! Our room was very clean and updated - very nice! We were thrilled with everything about this hotel. Though it sits back from the road a bit and not lit up very bright, it was easy to find. The price we got made the visit even better!
EXTREMELY CLEAN. ABSOLUTELY loved it. Housekeepers do a great job. Loved the breakfast selection.
Room was clean and comfortable. The bed was high quality like more expensive hotels. Only 1 night the housekeepers missed our room or I would have given them an excellent rating.
Beautifful room and decor. Hot fresh breakfast. Very friendly staff
The staff was friendly and the gym was well equipped for a hotel however the building was in poor condition. There were signs of previous water damage in several rooms. Not only did our room leak but part of the ceiling fell in during a storm. Since we had prepaid for our room they could not refund us and the manager has not called as he was supposed about how they plan to compensate us.
Staff was helpful. The room was not what we would’ve expected from a holiday inn brand. We had to kill spiders in the bathroom. None of the USB ports worked. I had to move the dresser and reset the power strip in order to get the TV to work. Pretty bad
A little hard to get to and from with construction. Limited accessibility to roads because of divided highway and sign not easy to see. Nice place though.
The hotel was somewhat run down. The hallways were incredibly hot and uncomfortable. The shower was a little dirty and none of us wanted to shower in it. The free breakfast was horrible. Just horrible looking food.
It was a great stay. Everything was perfect. Good restaurants near by . I'll be back !!!
Holiday Inn Express Hotel & Suites East Wichita I-35 Andover, an IHG Hotel places you within a 15-minute drive of popular attractions such as McConnell Air Force Base and Wichita State University. This 77-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.
All of Holiday Inn Express Hotel & Suites East Wichita I-35 Andover, an IHG Hotel's 77 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free newspapers. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Tempur-Pedic beds sport Egyptian cotton sheets and bathrooms offer hydromassage showers and hair dryers. Other amenities include free local calls, safes, and ironing boards.
At Holiday Inn Express Hotel & Suites East Wichita I-35 Andover, an IHG Hotel, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a business center, a meeting room, and free newspapers.
After repeated attempts to confirm, I did not get my IHG points. Calling IHG to fix. They said breakfast was 630-930am. No breakfast. When I inquired they stated oven wasn’t broken. Not a good answer. There should have been plenty of other items available that didn’t need an oven. Cold cereal was only option.
Sadly, the Holiday Inn Express & Suites East Wichita I-35 Andover has really been let go... This place used to be a very nice hotel, but we stayed there on Christmas Eve (12/24) and the place is dirty, unkept and in need of some major TLC! IHG Corporate and IHG Hotels & Resorts - This cannot be what you all want representing the Holiday Inn brand! :( The hotel is now apparently owned by Liberty Hotel Group, LLC out of Liberty Missouri. The paint was peeling off the door frames, the carpet in the hallways was stained with dark spots and had obviously not been cleaned in sometime, the room was run down, paint mismatched, ceilings cracking, and the tub did not drain while you were taking a shower. The door to the room has an auto-closure device which was broke and it took literally all your body weight to force it closed. To top off the experience, at 11:30 pm and again at 11:50 pm the Fire Alarms went off. I called the front desk and they said there was no fire, one of the guest rooms had a toilet leaking through the ceiling into their server room??? Uggg. This place isn't even a 1-star hotel anymore - which is sad because of how nice it used to be. I tried to contact IHG online, but it didn't recognize the confirmation number and wouldn't let me fill out their feedback form. Beware if you are looking at staying at the Andover Holiday Inn Express - no good!
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Comfortable and easy in and out
It was a pleasure having you as our valued guest, David! Thank you so much for your great review and we look forward to welcoming you back.
The clerk who checked us in was awesome and very helpful
We do everything possible to create an enjoyable experience for each of our guests. We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! We hope to see you again soon!
TV was too small compared to other properties, but the room was clean and service was good. Some of the plumbing was in need of attention, but was serviceable.
Thank you for the great score. We plan on updating but with COVID 19 need to push back some upgrades for right now. Please let us know of issues and we will try and fix.
Customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your wonderful rating and we look forward to seeing you again.
Average HIE location. Nothing stands out as better or worse than others.
Thank you for your feedback! We appreciate you staying with us!
The Room was very clean and the staff was very nice.
First time we have seen the new pancake maker- we didn't try them, but it looked new & clean. The whole breakfast bar was good; it was good to see some healthier choices! Our room was very clean and updated - very nice! We were thrilled with everything about this hotel. Though it sits back from the road a bit and not lit up very bright, it was easy to find. The price we got made the visit even better!
Thank you for staying with us recently. Please accept our apologies for not providing you with the perfect stay you deserve. Feedback such as yours is very valuable as it helps us to improve our services and facilities so that we can provide the best experience to all our guests. We hope to have another chance to serve you again for a much better experience.