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Recent guest reviews

Very over value

The jacuzzi jets were filthy. Was not able to utilize the jacuzzi at all

Perfect for a 1 night stop on a road trip.

This is the worst Hotel ever don’t change the sheets smells very bad there. Do not go there

Only thing I love it wasn’t working

Room was clean. Hotels outside needed work, side doors were left open all night. Had to ask for more towels and toilet paper. House keeping stated they dont like to enter rooms with longer stays. Ac barely worked.

This property looks like it was last updated I’m the early eighties. Everything is old and has that damp feel to it. Not at all worth over 200/night. Had a king bed - we had

Basically it was dirty elevator didn't work not very clean more like a hood motel

I was here many years ago and had a wonderful stay, I return and it was just as wonderful and we had a hot tub this time! awesome

The property is easy to get to and no one bothered us however the place was trashed. Looks like it has not been taken care of in years. Garbage everywhere, broken ceiling tiles and doors. The knob on the jetted tub broken off the tub floor starting to crack, carpet pulled away from wall in the the room. Permanently stained comforters being used left with a note by an housekeeper who cannot spell. The plus side no bugs.

Good: The beds were comfortable in our room, they had 24 hr. coffee station at the office, food could be purchased at the bar, the pool was clean and they had a sauna; they also allow dogs. Bad: The elevator "ONLY" went up - not down to first floor, the room had some mold on the ceiling tiles, the grounds were strewn with litter, there was alot of noise from the rooms next to ours that went on till 12:45 AM when I decided to finally call the desk to make them aware...found the phone in the room was not connected, used my cell phone to call. No one ever answered. :( Not a good internet connection...kept buffering.

Property was run down and in need of renovating. Room reeked of cigarette smoke. Hair in tub. Guests had an open bonfire going on the property. Much cigarette butts everywhere. Didn't even stay the night. Cancelled reservation.

Very disappointed. The photos on the website are from a different era maybe when this place first opened. Extremely run down, linens and bedding flithy with evidence of bedbug feces on boxspring mattress.

The room was clean and neat. We rented the romantic suite with jacuzzi tub. The water ran hot in our shower and jacuzzi! (A lot of reviews complained of cold water.. this was not the case for us). The hotel was NOT in great condition. There were buckets everywhere for leaks. Like multiple big leaks, not a little drip here and there. The drop-ceiling in the hallways were falling through because they were saturated. The hotel had a musty smell to it most likely because of the leaks. Absolutely NO WIFI IN THE HOTEL ROOMS! We tried hooking up our amazon fire stick only to find out we had ZERO WIFI; there’s only WiFi at the pool area. The pool looked lovely and was very big (there were plenty of kids playing and lots of room, however we did not use the pool). The restaurant that I was hoping to eat at is, only open on weekends. This ultimately had us travel an additional 30 mins or so (which had tolls) to Texas Roadhouse to have a decent dinner. The worst part was the person at the front desk who I believe was the manager. He had an attitude because I paid for the hotel room through orbitz and when my husband went to check us in, he charged my husbands card as well! When my husband told him the room had already been paid for, he had an attitude and told him he will refund the payment but seemed soooo miserable about it. Of course his attitude pissed my husband off and therefore dampened the mood on our mini getaway.. other than that, our room was clean and the AC worked well.

It was a shame that a building with such potential would be let to deteriorate so much. Our room was never cleaned for three days, yet they left the envelope for tips daily, the website pics offered a restaurant, pool, sauna, bar, gameroom, gym, etc ( restaurant closed, sauna tini arcade under construction, other amenities dirty) only a bar was open at nights so no food during the day. Pool was open and it was warm. But the ventilation system was inexistent, it fogged upp so much you couldn't see. Surrounding areas were very dirty and dated (who puts carpet in a pool?) Room keys won't work, had to fix at front dest 4 times.There were no towels for the pool, people had to walk freazing to the front desk. Our bedsheets had black spots like blood or coffee and we found hairs within the sheets, which indicate they didn't change the sheets or towels for us. It offered free breakfast but it was only carbs, not even bacon or sausages. It had (no smoking) signes yet the hallways smelled like not just smoke but Pot and marihuana. The heater not working sometimes got too hot or turned off because thermostat didn't work. Pet friendly and someone left a dog in a room all day barking for all to hear. When we wanted peace, it turned into a nightmare. We ended up spending the rest of the days in a different hotel with water park which incurred in more expenses. Next time I will just spend a few extra bucks and stay at a better palace. For over $115 a night, this was a rip off

We picked this property for two reasons. Location and price. It turned out to be a pleasant surprise. Rooms were a little worn but comfortable, clean and housekeeping staff was excellent! Pool was crowded (to our surprise) filled with families. A little noisy and needs some more pool furniture. Weather was terrible so everyone stayed indoors. Overall well worth the money and a return visit.

My first impression was blinded by nostalgic thoughts of how beautiful this resort might have been, full of energy & happy guests. But when I walked around, it was empty, I noticed leaks, old smelly carpets, dark gloomy areas, very dated furniture, rooms. It seemed like there were no attendants, no housekeeping service. There was one woman that cooked the buffet breakfast which consisted of scrambled eggs, potatoes, hard boil eggs. Terrible, watered down coffee, as well a juice fountain with four nozzles for 4 different kind of juices but only one worked & that was watered down as well. everything was disappointing.

Location was great. Room was clean and comfy. The windows are creepy. Low lighting, or looks dark.

We arrived and the door of the room we were assigned was wide open. My wife was concerned about it and we requested another room. The place was very empty and cold. No open amenities and breakfast was not prepared. It was a terrible experience, so we checked out early the next morning after our arrival because of the whole atmosphere and noise from the heater inside our room. I requested a refund of one night at the hotel and was refused; I feel like this is a bait and switch deal and would like a refund for one evening since we stayed only one lousy evening there.

Hospitality Way White Haven PA

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Pocono Resort Conference Center - POCONO MOUNTAINS places you within a 5-minute drive of Hickory Run State Park and within a 10-minute drive of Lehigh River. This 140-room hotel has free breakfast along with conveniences like a 24-hour gym and free in-room WiFi.


Dining

Free breakfast is included with your stay. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

All of Pocono Resort Conference Center - POCONO MOUNTAINS's 140 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and ironing boards. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Desks are also included.


Property features

Guests staying at Pocono Resort Conference Center - POCONO MOUNTAINS enjoy a 24-hour gym, a sauna, and free WiFi in public areas. If you drive, put free parking to good use. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a conference center, a business center, and express check-out.

Room options

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Romantic Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

Suite, 2 Bedrooms, Non Smoking

2 King Beds | Sleeps 5

Guest reviews for Pocono Resort Conference Center - POCONO MOUNTAINS

Everyone (21) Couples (6) Family (11) Friends (1)
2
Family

Very over value

By on May 16, 2022

2
Partner Couples

The jacuzzi jets were filthy. Was not able to utilize the jacuzzi at all

By on Apr 5, 2022

4
Family

Perfect for a 1 night stop on a road trip.

By on Jan 18, 2022

1
Friends

This is the worst Hotel ever don’t change the sheets smells very bad there. Do not go there

By on Dec 27, 2021

5
Everyone

Only thing I love it wasn’t working

By on Oct 2, 2021

3
Family

Room was clean. Hotels outside needed work, side doors were left open all night. Had to ask for more towels and toilet paper. House keeping stated they dont like to enter rooms with longer stays. Ac barely worked.

By on Sep 25, 2021

2
Everyone

This property looks like it was last updated I’m the early eighties. Everything is old and has that damp feel to it. Not at all worth over 200/night. Had a king bed - we had

By on Jun 27, 2021

1
Friends

Basically it was dirty elevator didn't work not very clean more like a hood motel

By on May 31, 2021

5
Partner Couples

I was here many years ago and had a wonderful stay, I return and it was just as wonderful and we had a hot tub this time! awesome

By on Mar 19, 2021

2
Partner Couples

The property is easy to get to and no one bothered us however the place was trashed. Looks like it has not been taken care of in years. Garbage everywhere, broken ceiling tiles and doors. The knob on the jetted tub broken off the tub floor starting to crack, carpet pulled away from wall in the the room. Permanently stained comforters being used left with a note by an housekeeper who cannot spell. The plus side no bugs.

By , from Lockwood ny on Jan 19, 2021

Review comment responded on Mar 5, 2021

Thank you for staying with us.

Pocono Resort Conference Center - POCONO MOUNTAINS

35 Hospitality Way, White Haven, PA 18624
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