Hotels in West Point

"NA"

"Our assigned room was on the third floor; however the elevator was out of service. After hauling a couple of suitcases up two floors it was obvious that we would not be able to stay. I am 86 yrs old and my wife is 79. The desk clerk said that he understood but that since I booked the hotel through Expedia he could not refund our money. He told us that Expedia would have to call the hotel. Since we were there for our granddaughter's college graduation we had to find another hotel (with a functional elevator). Our efforts to contact Expedia failed. The Expedia computer seemed not to have a record of this hotel reservation. I will continue to try to find a phone number for customer service."

"The front staff checking in was not helpful and had a little attitude about nothing, but the staff on duty when I checked out was fabulous. The drink stations were not kept up. Coffee was out, sugar was everywhere, that area looked dirty. The gaming floor was clean and they do have plenty of games to play. I spend a lot of time at Choctaw Casinos so was really excited to try Cherokee, but from this experience, I will probably stick to Choctaw if I am wanting a weekend getaway but wouldnt mind just gambling at Cherokee if passing by…"