I was told by the hotel that there was not an additional room available so they would not honor my purchase leaving me to pay for an extra room I could not get. Have never experienced this before but very upsetting to pay for the room and then have the hotel inform you there wasn't one available.
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It was nice, clean and comfortable but there was no room service! :(
We stayed at the Cherokee Hotel with our 11 yr old son over fall break to visit Natural Falls State Park for 2 nights because our first choice of hotels was booked and they had a good price on a double queen room. The hotel is very nice and clean but the bed was extremely hard and uncomfortable in our room. On the second night we had neighbors on one side and unfortunately the walls are very thin (??) and/or not insulated(??) because we could hear them like they were in our room that night until midnight and then again at 7 am when their alarm went off and they began talking, running hairdryer etc. They were not being rowdy or rude, just loudly speaking with their normal conversations. We are not casino people so we cannot comment on the gaming. We ate breakfast at the River Cane Cafe which was average or a little less...prices aren't bad but the food was greasy and just ok as far as taste.
It was all good. Didn't care for the smoke in the casino
Live music was good hotel was clean casino was nice and the bar staff and bar food was pretty good as well. Enjoyed the stay
Would love to see a spa. Overall great get away. Close to home.
Upon check in we were kindly greeted by staff and felt welcomed. We were their first third-party check-in, so they had to learn a few things, but the process was quick and easy. We went upstairs to our room and were pleasantly surprised by how great our room was. Pictures didn't do justice. It was clean, smelled good, had refreshments, well-maintained, and bed was comfy. There are many food options for breakfast, lunch, or dinner. None of which are included, but the price, and portion size are great. I would stay here again!
John Brown University is within 2 miles (3 km) of Cherokee Casino & Hotel West Siloam Springs while other popular attractions such as City Park are within 3 miles (5 km). This 140-room, 3.5-star resort welcomes guests with conveniences like a casino, free in-room WiFi, and free self parking.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café.
All 140 air-conditioned rooms provide refrigerators, coffee makers, and free local calls. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include safes, ironing boards, and desks.
Guests staying at Cherokee Casino & Hotel West Siloam Springs enjoy access to a casino, a nightclub, and free WiFi in public areas. Free parking is included with your stay. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include a business center, a computer station, and laundry facilities.
I was told by the hotel that there was not an additional room available so they would not honor my purchase leaving me to pay for an extra room I could not get. Have never experienced this before but very upsetting to pay for the room and then have the hotel inform you there wasn't one available.
Hello, we would like to talk to you more about your experience. Would you be able to send us a private message with more information?
Thank you!
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Thanks!
It was nice, clean and comfortable but there was no room service! :(
Thank you for visiting!
We stayed at the Cherokee Hotel with our 11 yr old son over fall break to visit Natural Falls State Park for 2 nights because our first choice of hotels was booked and they had a good price on a double queen room. The hotel is very nice and clean but the bed was extremely hard and uncomfortable in our room. On the second night we had neighbors on one side and unfortunately the walls are very thin (??) and/or not insulated(??) because we could hear them like they were in our room that night until midnight and then again at 7 am when their alarm went off and they began talking, running hairdryer etc. They were not being rowdy or rude, just loudly speaking with their normal conversations. We are not casino people so we cannot comment on the gaming. We ate breakfast at the River Cane Cafe which was average or a little less...prices aren't bad but the food was greasy and just ok as far as taste.
We appreciate your feedback and always welcome the comments from our guests on how we can improve. Thank you for staying with us, TW, and we hope you will let us earn your business back in the future.
Thanks!
Thank you!
It was all good. Didn't care for the smoke in the casino
Thank you
Thank you!
Thank you!