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DoubleTree by Hilton West Kelowna

4.0 star property
Hotel with free parking, near Okanagan Lake

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Photo gallery for DoubleTree by Hilton West Kelowna

Exterior
Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, sun loungers
Room, 1 King Bed | Hypo-allergenic bedding, down comforters, in-room safe, desk
2 Bedroom 2 Bathroom Deluxe Suite | View from room
Hypo-allergenic bedding, down comforters, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available
  • Room service

Explore the area

View in a map
2569 Dobbin Rd (Hwy 97), West Kelowna, BC, V4T 2J6
  • Place, Off the Grid Organic Winery
    ‪9 min walk‬
  • Place, Gellatly Bay Waterfront
    ‪2 min drive‬
  • Place, Willow Beach
    ‪4 min drive‬
  • Airport, Kelowna, BC (YLW-Kelowna Intl.)
    ‪28 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed

Studio Suite, 1 King Bed with Sofa bed | Hypo-allergenic bedding, down comforters, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Fitness room

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Fitness room

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King bed, Accessible w/ R/I shower

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King bed, Accessible w/ R/I shower

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom 2 Bathroom Deluxe Suite

Hypo-allergenic bedding, down comforters, in-room safe, desk

2 Bedroom 2 Bathroom Deluxe Suite

  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Corner

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 1 King Bed, Corner

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Corner

Room, 2 Queen Beds, Corner | Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 2 Queen Beds, Corner

  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Bedrooms

Hypo-allergenic bedding, down comforters, in-room safe, desk

Room, 2 Bedrooms

  • Sleeps 6
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Bathtub

Room, 2 Queen Beds, Bathtub | Bathroom | Eco-friendly toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Bathtub

  • Sleeps 4
  • 2 Queen Beds

2 Queen Beds Room

  • Sleeps 4

King Room

  • Sleeps 2

Fitness Room With 1 King Bed And Pull Up Bay

  • Sleeps 2

Corner King Room

  • Sleeps 2

2 Queen Beds Corner Room

  • Sleeps 4

View all photos for King Studio Suite With Sofabed

Bathroom | Eco-friendly toiletries, hair dryer, towels, soap

King Studio Suite With Sofabed

  • Sleeps 4

View all photos for 2 Queen Beds With Bathtub

Hypo-allergenic bedding, down comforters, in-room safe, desk

2 Queen Beds With Bathtub

  • Sleeps 4

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2

About the neighborhood

West Kelowna

Located in Westbank within a 5-minute walk of Westbank Centre Park, DoubleTree by Hilton West Kelowna is within a mile (2 km) of Off the Grid Organic Winery. This 77-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, an indoor pool, and free in-room WiFi.

What's nearby

  • Westbank Centre Park - 4 min walk - 0.3 miles
  • Off the Grid Organic Winery - 9 min walk - 0.5 miles
  • Gellatly Bay Waterfront - 2 min drive - 1.3 miles
  • Two Eagles Golf Course - 3 min drive - 1.8 miles
  • Willow Beach - 4 min drive - 1.9 miles

Getting around

  • Kelowna Intl. Airport (YLW) - 38 min drive

Restaurants

  • ‪Wendy's - ‬19 min walk
  • McDonald's
  • ‪Turtle Jacks - ‬1 min walk
  • ‪A&W - ‬16 min walk
  • ‪Starbucks - ‬9 min walk

About this property

DoubleTree by Hilton West Kelowna

Hotel with free parking, near Okanagan Lake
DoubleTree by Hilton West Kelowna features an indoor pool, an outdoor pool, and a gym. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and securing valuables. Additional amenities include free WiFi in public areas, meeting rooms, and conference space.
Guests can expect 55-inch TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free local calls, and safes.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

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9.6 out of 10, Exceptional, 1,129 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool
  • TV in common areas
  • Wine tours

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3,800 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in room
  • Elevator (32 inch wide door)
  • Handrails in stairways (30 inches high)
  • Phone accessibility kit
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Double-glazed windows
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with premium cable channels
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's Hilton Honours mobile app before check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from November 19 2025 to November 19 2026 (dates subject to change):
  • Fitness facilities
The following facilities are closed on Christmas Day and New Year's Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk, smart lock

Pets

  • This property welcomes pets for CAD 35 per pet, per night
  • Dogs only
  • 2 total (50 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • 3.00 percent destination fee will be charged

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults, and CAD 10 to 25 for children
  • Pet fee: CAD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel West Kelowna
Holiday Inn West Kelowna
West Kelowna Holiday Inn
Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
Holiday Inn Westbank
Westbank Holiday Inn
Holiday Inn West Kelowna Hotel
Holiday Inn West Kelowna
DoubleTree by Hilton Kelowna
DoubleTree by Hilton West Kelowna Hotel
DoubleTree by Hilton West Kelowna West Kelowna
DoubleTree by Hilton West Kelowna Hotel West Kelowna

Frequently asked questions

Are free cancellation options available at DoubleTree by Hilton West Kelowna?

DoubleTree by Hilton West Kelowna provides free cancellation on some room rates. For more details, look at the cancellation policy on our site.

What's there to do within easy reach of DoubleTree by Hilton West Kelowna?

This hotel is situated in Westbank, just steps from Westbank Centre Park. You'll also find Okanagan Lake and Willow Beach within a short drive.

Is parking available on site at DoubleTree by Hilton West Kelowna?

Yes, self parking is offered for free at the hotel. Accessible parking, free RV/bus/truck parking, and electric car charging are also available.

Does DoubleTree by Hilton West Kelowna feature a casino on the premises?

No, DoubleTree by Hilton West Kelowna doesn't have a casino.

Is there an indoor pool at DoubleTree by Hilton West Kelowna?

Yes, this hotel has an indoor pool along with an outdoor pool. Guests have pool access between 8:00 AM and 10:00 PM.

What amenities will couples enjoy at DoubleTree by Hilton West Kelowna?

There are many amenities for couples at this hotel, including an outdoor pool and a bar plus some guestrooms feature fireplaces.

Does DoubleTree by Hilton West Kelowna have a hot tub?

No, there isn't a spa tub at this hotel.

Does DoubleTree by Hilton West Kelowna have a restaurant that serves breakfast?

Yes, DoubleTree by Hilton West Kelowna serves buffet breakfast each morning for a surcharge from its restaurant.

Does DoubleTree by Hilton West Kelowna allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at DoubleTree by Hilton West Kelowna for a fee of CAD 35 per pet, per night.

Are there connecting rooms at DoubleTree by Hilton West Kelowna?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from DoubleTree by Hilton West Kelowna?

The closest major airport to DoubleTree by Hilton West Kelowna is Kelowna Intl. Airport (YLW), which is 17.8 mi away (38 minutes by car). Another top airport is Penticton, BC (YYF-Penticton Regional), which is around 25.4 mi away.

Are there rooms with balconies at DoubleTree by Hilton West Kelowna?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake or mountain views.

DoubleTree by Hilton West Kelowna Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 99 out of 144 reviews
Rating 8 - Good. 25 out of 144 reviews
Rating 6 - Okay. 9 out of 144 reviews
Rating 4 - Poor. 6 out of 144 reviews
Rating 2 - Terrible. 5 out of 144 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nupur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
OMG this is such a great place. Indoor/outdoor pool. Very good restaurant on site. Staff were awesome. We came in on our motorbikes and this was such a highlight. Gas nearby and easy to get back on the highway going south or west. Felt very spoiled.
Stayed 1 night in Sep 2025

8/10 Good

Debbie C, Stony Plain

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and accommodating. We weren’t exactly thrilled about our foom being below ground level of the hotel , it seemed quite dark. The room was newly renovated and quite comfortable and clean. We enjoyed the nesspresso coffee. The only downside was the noise levels. None of the guests were really noisy but because of all the new flooring there was a large gap under the door to the adjoining room. It felt as though the people next door were almost in our room. We could also clearly hear the children in the room above us. Everyone was respectful of quiet times so we still had a great sleep. The beds were comfortable and the temperature was nice.. We had a drink and a snack in the hotel restaurant. The calamari wasn’t very good. It was not crispy and hot like we had hoped. It came out very quickly as though it was already made before we ordered it. The staff was cheerful and friendly.
Stayed 1 night in Sep 2025

10/10 Excellent

Habibur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Kelowna. We enjoyed our stay.
Stayed 2 nights in Sep 2025

6/10 Okay

Ronald

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel was quite nice, and the room had a lot of space, but the view was not much since we could only see the parking lot and the back of several buildings beside it. Interestingly, the room had gym equipment in it. What was quite disappointing though for a hotel that charged that much is that when they supposedly cleaned the room, all they did was make the bed, and take out the garbage, but the space where the coffee maker wasn't even cleared, or the used cups replaced. Everything else seemed pretty much in disarray.
Stayed 2 nights in Aug 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent stay, the salt water pool is great! Turtle Jacks is amazing and connected to the lobby and a fresh cookie upon check in, would stay again!
Stayed 2 nights in Aug 2025

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room was perfect and the attached Restaurant was amazing! Food and service were outstanding!!!
Stayed 1 night in Aug 2025

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff upon check in. Loved the fresh baked cookies.
Stayed 1 night in Sep 2025

10/10 Excellent

Chris

Stayed 2 nights in Jul 2025

6/10 Okay

Afsaneh

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
You can refill your water only in the pool area which is humid. No water was provided like other hotels in the lobby. There is a gas station next to our bedroom and hotel not a pleasant site
Stayed 3 nights in Aug 2025

10/10 Excellent

Nan Young, Coquitlam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really clean and comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room nice and spacious. The staff have been amazing and so nice. The pool is great.
Stayed 1 night in Sep 2025

10/10 Excellent

Jeung Eun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

It was amazing clean and confy
Stayed 2 nights in Aug 2025

10/10 Excellent

Jocelyne

Liked: Cleanliness, staff & service, property conditions & facilities
Classes in the room Will be apreciate
Stayed 2 nights in Aug 2025

8/10 Good

Radhakrishna

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Dhanvinder singh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor pool is very good
Stayed 1 night in Aug 2025

10/10 Excellent

Colleen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Service and accommodations

The Hotel was wonderful Clean , comfortable and fantastic location 🌟🌟🌟🌟🌟🌟 Staff ( front Desk ) were friendly and professional and very informative 🍪🍪🍪 cookies and extras were a nice touch Housekeeping kept our room spotless The restaurant staff as well were friendly & professional Overall it was a 6 star experience and will definately refer hotel to others and will be returning in the future 🌟🌟🌟🌟🌟🌟
Stayed 3 nights in Aug 2025

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super smart and clean. Great pool and many dining options in and around the hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Aman, Surrey

Stayed 2 nights in Aug 2025

8/10 Good

Chi Yu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One month into renovations, there was no phone in our room. We had to call the front desk using our cell phones for room service.. front desk was not aware that there had been no phones installed
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, comfy bed, clean room
Stayed 1 night in Aug 2025

10/10 Excellent

Corinne

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful, renovated hotel with exceptionally great staff. Had a hiccup at the beginning of our trip and hopefully that can be solved, but decided to stay an extra night because we love it so much. Will be back absolutely! Such a fantastic hotel that is clean, well maintained, and very comfortable.
Stayed 2 nights in Aug 2025

8/10 Good

Pamela

Stayed 10 nights in Jul 2025

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