Best Western Hotel Portos3.0 out of 5.0
Recent guest reviews
The hotel is located about 5 km from the city center, so it is not the best place if you want to see the city. There is not much to do in the area of the hotel (there is a shopping mall and the airport is a quarter of an hour away by car). Rooms are simple and clean (no AC) with good Wi-Fi, and the staff is but dont knoe much about the area. for 1 day it is good hotel, for more then that i will choose something in the center.
My first review was a business visit, this time it's for pleasure. This is still one year after my first review a good value hotel. Our single bed bedroom was nice and clean and had all the things you need except from a minibar and in room safe. One clear improvement is ventilation in rooms. Today you have windows to open but our stay in Warsaw was so hot this time. Temperature outside was about 30 degrees. Housekeeping is friendly, silent and performs to expectaions. Breakfast was quite nice, costing us 35 zl per person. I will write seperate review.
Pretty nice hotel for three stars. Facilities OK, service very nice. The restaurant prices are on an average level. Breakfast excellent! Good access to the center of Warsaw by a bus near to the hotel. Peaceful surroundings.
I stayed 6 nights in the hotel and it was not a nice experience, because: - The rooms don't have ventilation, only in the bathroom. It was like sleeping in a hermetic box. So we have to open the windows and outside it is very noise because the are highways in both sides of the hotel, so I finally have to use earplugs. - Not clarity with the facilities of the hotel. The hotel must be more careful to answer the request of the guest before the arrival. I booked a room for 2 adults and one girl of 4 years old. In the reservation I asked an extra-bed for my daughter. I did not have any answer via email before my arrival. When I arrived they gave me a cradle for baby and they told me that the hotel don't have any extra beds. - No Internal communication. I have to asked 3 days to different receptionist for an extra blanket. - unfriendly Internet service. They have an high screen without chair. I have to worked on the computer for 30 minutes standing. Besides all this points the people was friendly and the hotel very clean. The restaurant has a very nice service and menu. Unfortunately I have 6 nights of very bad sleep because of the no-ventilation, the noise of the highways and because we were 3 in a double bed.
Noisy, smelly and just too far from the city centre. The room was OK and every 10 minutes there goes a bus to the centre, but it's not the kind of hotel you want when you stay in a city like Warsaw. Staff didn't speak English very well.
I stayed at the Aramis next door to the Best Western. I had a wonderful dinner of macaroni, and my friend had a decent Spaghetti carbonara. I would rate that meal a four. The service was exceptional, and the waitress spoke very good English and took lots of good care. The next morning I tried to order a breakfast and was happy to pay. The woman who seemed to be in charge could not understand that I wanted to BUY breakfast even though I wasn't staying there. "This is a four star restaurant," she huffed. Embarrassed and not willing to press matters, I ate at another hotel next door. So I am giving a 5 for dinner and "POOR" for breakfast
The rooms is large and pleasant. The bathroom is modern and clean. There are TV stations in English Language. I really like the food. Four lifts give good access to the bedrooms. Both guys on reception are helpful and efficient. If the bedclothes were big enough for the bed and the staff in the restaurant attentive, my stay would be improved. I have good value for money and I will consider the Hotel Portos again.
The highlight of this hotel to some extent was the breakfast. Some freshly cooked items such as porridge or omelettes make for a prodigious beginning to the day. The hotel according to the receptionist provides no daily housekeeping in stark contrast to any three star or best western hotel. Indeed it was an effort to call housekeeping to request them to come and clean the room. Even then it was an incredibly poor effort - carpet not vacuumed, bed not made. This is one of the true comforts of being in a hotel; if I cannot have daily housekeeping, I might as well take a much cheaper room through Airbnb. The room was overly heated with no clear way of reducing the temperature. The food in the restaurant was good although we were disappointed to be charged about 2 pounds each for tap water - certainly a first for me in any restaurant. The room provides tea and coffee but no milk portions. They will pnly provide creamer on request, which isn't the best addition to tea.
The rooms are small for what you'd expect, with old furniture and tired looking bathrooms. Annoyingly, my shower head flopped around constantly and there was a shortage of sockets available to charge my devices. When it got hot the lack of air conditioning was a problem, and although there were fans available at the front desk it was hard to get a hold of one. Opening the windows meant you'd have a noisy sleep. There were good things about the hotel though: the Internet worked well and the people at the desk were friendly. The restaurant downstairs served up good breakfasts with an omelette chef on weekdays. Dinners were decent there as well. Not the best location, but it's a 1 km walk to a mall.
-The housekeeping and cabin steward/stewardess, they do not clean the room as needed. They do not clean the glass of the window, they do not clean the furnishings, and they do not clean the room, especially the moquette with the vacum. The bathroom floor, has never been washed with the rag; -In 5 days, the cabin stewardess she never change the bedclothes; -The blankets on the bed were not the right measures; -Only a blanket on the bed; -The radiator was always off, for this reason so cold in the room; -In the room there is no A/C in the room; -The soap, is attached close to the tap of the sink, this does not allow to put the cold water; -When i come on the first day, was no soap in the box in the shower box; i asked to change with a new one, and they change after three days; -I asked if i need to pay for make a local call with the phone in the room, and different receptionist told me that was free, and someone else that i have to pay, so i still don't know which one is the true; -My phone in the room was broken, i asked to solve the problem and nobody solve it; -One evening i wanted to go to dinner in the hotel restaurant, and it was closed in the suppose open time, nobody give me explanation; -Two window in my room was broken, so was impossible to open it; -The handle to change the type of jet in the shower is broken, so impossible to change the water jet; -When you talk with the receptionist, they talk at you seem bored; -Before book the room, i sent different e-mail, and nobody answer; -From the room, i call different time the reception, and nobody answer; -The wi fi firewall of the hotel, doesn't allowe to open the email provider, and different sites. Also no allwed to make a call with whatsapp. The position is perfect, taxi always avaible and the bus stop for the centre or the old town, is in front of the hotel. Next time when i will come, i hope to found this things improved. The receptionist must be more friendly.
- Free WiFi in rooms and public areas
- Onsite dining
- Laundry facilities
- 24-hour front desk
Located in Mokotow, Best Western Hotel Portos is within a few miles (5 km) of popular sights such as Lazienki Park and Wilanow Palace. This 225-room, 3-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Also near this Warsaw hotel are Sadyba Best Mall and Museum of Polish Military Technology.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All 225 rooms provide free bottled water, phones, and desks. Guests can enjoy flat-screen TVs and stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries.
Best Western Hotel Portos features free WiFi in public areas, coffee in a common area, and express check-in. Self parking is available for PLN 30 per night. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and securing valuables. Additional amenities include express check-out, free newspapers, and laundry facilities.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 321 reviews