6/10 Okay
Verified traveler
Feb 7, 2024
Disliked: Property conditions & facilities
Terrible hotel, great staff.
Terrible first night in tiny single room in the Manor, couldn't control heating, room far too hot, open windows couldn't be secured so rattled all night. Squeaky, bouncy bed. 'Private bathroom' actually separate from room so had to lock room (lock impossible to understand), take massive bathroom key and towells to bathroom, which was very uninviting, lock up and unlock again. Didn't appreciate label on shower dispenser saying Do Not Remove, or one above taps saying Hot Water - ??? Felt like an institution. Although almost empty, all people staying were housed next to each other in the Manor, so when some of them decided to have a party we all had to suffer. The walls are very thin, and my bed actually shook when neighbours stomped about. Breakfast was what you'd expect from a 3 star place, but coffee was undrinkable. Only allowed to use 2 of the tables; again, unfriendly and institutional. I had such a bad night that I decided to leave rather than complete my stay, but happily for me met the head of housekeeping on my way out (whoever was supposed to actually be in charge had not arrived), and she was brilliant. She persuaded me to look at a much better room, in the barn, where there was no one else booked in next to me, and I had a huge (though still pretty institutional) bathroom, the heating could be turned off and the windows opened, and the bed was good. So glad I didn't have to look for another place to stay, and slept much better. Thank you Lisa!
Verified traveler
Stayed 2 nights in Feb 2024