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Enjoy Pucon

3.0 star property

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Photo gallery for Enjoy Pucon

Terrace/patio
3 outdoor pools
Reception
Bar (on property)
Breakfast, lunch and dinner served

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Clemente Holzapfel 190, Pucón, Araucania, 4920000
  • Place, Enjoy Pucon Casino
    ‪1 min walk‬
  • Place, Pucon Beach
    ‪3 min walk‬
  • Place, La Poza
    ‪6 min walk‬

Room options

View all photos for Room Standard

Minibar, in-room safe, free WiFi, bed sheets

Room Standard

  • 236 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Standard Double Room (Matrimonial)

Standard Double Room (Matrimonial) | Minibar, in-room safe, free WiFi, bed sheets

Standard Double Room (Matrimonial)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Double Room (Matrimonial)

Superior Double Room (Matrimonial) | Minibar, in-room safe, free WiFi, bed sheets

Superior Double Room (Matrimonial)

8.0 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Triple Room

Minibar, in-room safe, free WiFi, bed sheets

Superior Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Quadruple Room

Minibar, in-room safe, free WiFi, bed sheets

Superior Quadruple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, free WiFi, bed sheets

Standard Twin Room

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Triple Room

Standard Triple Room | Minibar, in-room safe, free WiFi, bed sheets

Standard Triple Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Standard Quadruple Room

Standard Quadruple Room | Minibar, in-room safe, free WiFi, bed sheets

Standard Quadruple Room

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Suite

Suite | Minibar, in-room safe, free WiFi, bed sheets

Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Quadruple Room)

Suite (Quadruple Room) | Minibar, in-room safe, free WiFi, bed sheets

Suite (Quadruple Room)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

About the neighborhood

Pucón

Enjoy Pucon places you next to Enjoy Pucon Casino and within a 5-minute walk of Pucon Beach. This 151-room, 3-star hotel has 3 outdoor pools along with a full-service spa and a casino.

What's nearby

  • Enjoy Pucon Casino - 1 min walk - 0.1 miles
  • Pucón Peninsula - 3 min walk - 0.2 miles
  • Pucon Beach - 3 min walk - 0.2 miles
  • La Poza - 6 min walk - 0.3 miles
  • Santa Clara Monastery - 13 min walk - 0.8 miles

Restaurants

  • ‪La Maga Parrilla Uruguaya - ‬4 min walk
  • ‪Cassis - ‬4 min walk
  • ‪Madd Goat Coffee Roasters - ‬4 min walk
  • ‪BERLIN Café - ‬3 min walk
  • ‪restaurante pellelafquen - ‬4 min walk

About this property

Enjoy Pucon

Enjoy Pucon features a full-service spa, 3 outdoor pools, and a casino. You can take advantage of free offsite parking, along with an airport shuttle (available 24 hours) for CLP 16000 per person one way. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include a gym, free WiFi in public areas, and conference space.
LCD TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include minibars, safes, and phones. Housekeeping is available on request.
3 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a health club.

Children under 18 years old are not allowed in the health club or fitness facility without adult supervision. Guests under 14 years old are not allowed in the health club or fitness facility.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Kalül. Services include Swedish massages, facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Rangue
  • Restaurante Rangue

Things to do

  • 28 gaming tables
  • 3 outdoor pools
  • 519 slot machines
  • Casino
  • Full-service spa
  • Health club
  • Ski passes
  • Ski storage

Family friendly

  • 3 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On a lake
  • On the beach
  • Terrace

Full-service spa

  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator (28 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in public areas
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Colonial architecture
  • Communal living room
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Renovated entire property - September 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Heating
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 4 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CLP 30000 per pet, per day, plus a deposit of CLP 142800 per stay
  • Dogs and cats only
  • 2 total (55 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 8 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).
  • A damage deposit of CLP 80000 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: CLP 16000 per person (one way)
  • Airport shuttle fee per child: CLP 16000 (one-way), (from 4 to 12 years old)
  • Pet deposit: CLP 142800 per stay
  • Pet fee: CLP 30000 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 4 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from December 15 to March 15.
  • Pool access available from 9:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Enjoy Hotel
Enjoy Hotel Pucon
Enjoy Pucon
Enjoy Pucon Gran Hotel Pucon
Enjoy Gran Hotel
Enjoy Pucon Gran Pucon
Enjoy Gran

Frequently asked questions

Are free cancellation options available at Enjoy Pucon?

Enjoy Pucon offers free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Enjoy Pucon?

As of Jun 6, 2026, prices found for a 1-night stay for 2 adults at Enjoy Pucon on Jun 7, 2026 start from $106, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Enjoy Pucon?

This hotel is located in Pucón, just steps from Enjoy Pucon Casino and Pucon Beach, and within a short walk of Lake Villarrica. You'll also find La Poza and Pucón Peninsula less than a mile away.

Is there parking available at Enjoy Pucon?

Yes, there is wheelchair-accessible parking available.

Is a spa located at Enjoy Pucon?

Spa Kalül is the hotel's spa and services include Swedish massages, facials, body treatments, and mani/pedis.

Does Enjoy Pucon have a casino on the premises?

Yes, Enjoy Pucon has a casino and it includes 28 gaming tables and 519 slot machines.

Is there an indoor pool at Enjoy Pucon?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have access between 9:00 AM and 8:00 PM and the seasonal pool will be open from December 15 until March 15.

Is Enjoy Pucon good for couples?

This beachfront hotel offers plenty of amenities for couples including a restaurant, 3 outdoor pools, and a full-service spa.

Are there hot tubs at Enjoy Pucon?

No, but this hotel does have a sauna.

Does Enjoy Pucon have a restaurant with a breakfast menu?

Yes, Enjoy Pucon serves free buffet breakfast at Restaurante Rangue each morning.

Does Enjoy Pucon allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Enjoy Pucon for a fee of CLP 30000 per pet, per day. The property also provides food and water bowls. A deposit of CLP 142800 per stay is collected.

Are there connecting rooms at Enjoy Pucon?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Enjoy Pucon?

No, there aren't any guestrooms at Enjoy Pucon that offer a balcony.

Does Enjoy Pucon have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Enjoy Pucon.

Enjoy Pucon Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 115 out of 351 reviews
Rating 8 - Good. 115 out of 351 reviews
Rating 6 - Okay. 72 out of 351 reviews
Rating 4 - Poor. 31 out of 351 reviews
Rating 2 - Terrible. 18 out of 351 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of my favorite hotels with a beautiful view of the lake! You’re literally walking distance to everything so don’t really need a car once you’re staying here. Staff was very help and breakfast was amazing! Casino across the street was fun with Karaoke. Highly recommend if you are in the area
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Diemary

Liked: Cleanliness, amenities, property conditions & facilities
Excellent. In the middle of the downtown. Love it
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Will definitely stay there again.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms either look on the lake or toward the volcano. Hotel is in an old grandiose style, but somewhat updated. Not sure our a/c was working, but open windows seemed to work well. Staff very attentive. Parking not uncomplicated unless you do valet. Pools crowded, but decent fitness center. Breakfast is a buffet with decent offerings. Weekends have a loud EDM show that goes to 1am+; if you are located above it, good luck sleeping.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Fernando Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The perfect mix of modern and history

Nice hystorical hotel with a fantastic SPA
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb. Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind
Stayed 1 night in Jul 2025
Verified

8/10 Good

paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Wonderful place! THE place to go. In front of the lake, playa, volcano, downtown, everything is there for you! Thanks and see you again
Stayed 2 nights in Jan 2025
Verified

8/10 Good

YVONNE

Liked: Cleanliness, amenities, property conditions & facilities
Location and view is fabulous! The lobby staff is efficient and friendly! The new upgraded rooms are great and very comfortable! Unfortunately, the quality of the food offered at the breakfast buffet, and the service is truly lacking! I’d pay more for the accommodation if they could make the breakfast experience a good one!!
Stayed 4 nights in Feb 2023
Verified

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old star coming back

Couple for 1 week and see around Pucon & Villarica! The Hotel was fine in the center of town! I was here 20 years ago when is was the Gran Hotel Pucon. Enjoy is making the hotel grand again, slowly but steady my Room 422 was spectacular with lake view! Yes definitely would come back!! Ahh break fast was adequate and need improvement
Stayed 7 nights in Oct 2023
Verified

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location with beautiful view, near to many thing such restaurants, stores and grocerys, very Nice place with good breakfast every morning. Not like: the restaurant is básic with a simple menu options and expensive for what they offer and service. Also the room service close so early at the night.
Stayed 2 nights in May 2024
Verified

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Property needs a facelift. Not all floors are equal in condition. Quite disappointing for the beautiful area.
Stayed 1 night in Dec 2024
Verified

6/10 Okay

Amina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
-The staff is not friendly -I paid extra taxes ( in expedia was included when i arrived to the hotel they ask me to pay the taxes) -Nice view from the hotel -The hotel is a bit old
Stayed 1 night in Apr 2024
Verified

4/10 Poor

CARLOS

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Poor conditions and ugly staff …
Stayed 6 nights in Sep 2022
Verified

10/10 Excellent

Sarita

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Dec 2024
Verified

4/10 Poor

Gabriel

Liked: Cleanliness
Disliked: Amenities
I had to pay the value-added tax even though I thought it was already included. The hotel was on the beach, but access to it was closed because they only open it in summer—which makes no sense, as several guests wanted to walk there. There was only one can of Diet Coke in the minibar, even though the room was for two people.
Stayed 2 nights in Apr 2025
Verified

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experience not worth the price

We had a very disappointing stay at this hotel. Upon arriving at 1 pm after a long trip, we were informed that check-in was only available after 4 pm. When we asked if they could call us in case a room became available earlier, the receptionist rudely declined, stating that she was too busy handling check-outs to make such calls. Once we were finally able to check in, the bathroom in our room had a terrible odor. We went to the lobby to report the issue, and the staff’s initial response was, “Is it that bad?” Eventually, they sent housekeeping, who suggested changing rooms. We didn’t receive our new room until almost 6 pm. The breakfast was another major letdown. The quality was poor, and one day many items ran out—no eggs, no ham, nothing worthwhile. I’ve attached a photo to illustrate the situation. While the hotel’s location was convenient, and the valet and luggage staff were helpful, everything else was subpar. Overall, the experience was far from what we expected for the price. Definitel not worthy
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Dalton

Liked: Cleanliness, property conditions & facilities
Todo perfecto
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Aguinaldo

Liked: Cleanliness, staff & service, amenities
Hotel confortável, boa limpeza. Ótima localização com vista do lago e do vulcão Villarica
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Daniele t m

Liked: Staff & service, amenities
Disliked: Cleanliness
Melhor escolha em Pucón ! A localização é única ! Em frente ao lago e com vista para o vulcão ! No centro, ao lado de todos restaurantes e comércio da cidade ! Os quartos estão recém reformados , ar condicionado novo , banheiro grande e bom .. só precisam tirar aquela cortina do box ! Os funcionários são muito amáveis e prestativos ! É um hotel com vida, DJ nos finais de semana … muitas famílias ! O restaurante do hotel é muito bom! Café da manhã muito bom também ! Os corredores dos aptos, a piscina e a academia necessitam de uma reforma e atualização ! Voltaria com certeza !
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Heverson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

Gostemos muito, tudo muito bom com excessão da piscina coberta que está sem o telhado e tudo muito feio….
Stayed 6 nights in Aug 2025
Verified

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, como Familia nos encantó.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Scandar

Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación, limpias las habitaciones y comadas. El servicios de catering pesimo... muy malo
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Ruan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel refinado, com ótima localização e excelente serviço por parte da equipe! Certamente foi uma grata surpresa! Recomendo!
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Luis Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities

Para uma primeira vez, valeu a pena.

Atendimento cordial e profissional. Achamos que havia muito barulho e ruído que ouvíamos apartir do quarto. Banheiro mal cheioroso, suspeito que devido ao refluxo da tubulação de esgoto. As instalações são bacanas! Vista para o lago espetacular! Poderia ter mais elevadores 2 apenas parecem insuficientes. Café da manhã bom, além da excelente localização. Não usamos piscina. Só o restaurante uma vez.
Stayed 3 nights in Feb 2025

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