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Mercure Vientiane

4.0 out of 5.0

Recent guest reviews

This could be a solid 4-star place with a few improvements. They have a good location, great pool, friendly staff and nice atmosphere. But, they could use some new carpets and a little more cleaning in the rooms. Left before breakfast so I can’t judge that. Wifi works ok, though you have to keep logging in again and again. Situated on a main avenue, you are just 5 minutes from the river and a nice 15 minute walk from the center and the night market. If you want to be super central then there are more central hotels....though they may be noisier. You are just a five minute taxi trip from the airport and a five minute tuktuk ride from the center. Have fun

I have stayed at the Vientiane Mercure several times. It is an old style hotel, with quite large, clean rooms with pleasant outlooks. I've always had a comfortable bed. A spacious lobby, wood paneling on the walls and sweeping central staircase give it a colonial atmosphere. There are tasteful paintings, drawings and Lao craftwork (musical instruments, etc) around the hotel, not the "dial- an-artwork" common in chain hotels. Staff are polite in the Lao way and are friendly and helpful. It is a short walk to the Mekong and many restaurants, cafes and street food stalls along the river. I had an excellent breakfast every day in the restaurant by the pool. One small problem is that the Internet is slow, a common problem in this part of the world. Overall a very convenient and comfortable place to stay.

we arrived at the hotel and the guy at reception just said passport. there was no instruction as to where our room was, had to follow our bags. no indication of where the restaurant was. no welcome drink which we received at every hotel we had stayed. the room size was ok but the mould in the shower was disgusting. the staff would not even look at us. so different to the wonderful people we had encountered at other places. vientiane itself has nothing to offer, we certainly would not revisit this city.

Lovely to stay here. Everything here is just perfect. Modern and comfortable. Room is spacious and well equipped with modern facilities. Staff is excellent with very good English. They are always welcome, friendly and attentive. Breakfast is good with many options

We, unfortunately, had less than 24h in Vientiane but the hotel was perfectly located to see the main sights, grab some food, see the night market and reach the airport the following morning for our international flight with plenty time. The duty manager on site had also upgraded us to an executive suite. The only downside was the welcome drinks which were too sweet but then again, this is in line with local tastes.

We intended to stay at this hotel 6 nights. The first night, I was unable to have a comfortable hot shower as the hot water turned to cold. My friend had to use the kettle in the room to heat water so I could wash out the shampoo in my hair. I was unable to open the curtains in the room to let in some natural light (it seemed as if they were locked in position from the top). The staff at reception; I called from my room for assistance with the WiFi connection. The staff member hang up on me twice after giving me a username and password (that didnt connect at the time for unknown reasons) without ensuring my query was answered. When asked about what tours/activities we could do during our stay, staff had complete difficulty understanding our queries and said there were no tours. We decided to walk a 2 minutes to the Crowne Plaza hotel to ask if they knew of tours. There we were given lists of things we could do. Mercure upgraded us to an executive room, free of charge for the second night, (to ensure we had hot water). The manager was understanding, and even kindly organised a staff member to drive us to the main area of the city when we left to have dinner. Unfortunatey, we did check out the next day.

Although looking a little tired, accommodation was very clean and comfortable. Staff spoke adequate English and were eager to assist. The restaurant offered both a la carte and buffet meals catering for all tastes and reasonably priced. Breakfast consisted of fresh fruit and cereal, eggs, meats, and a selection of pastries catering for both western and Asian tastes.

The welcome was good, the rooms are large and comfortable. The bedroom and bathroom have all the facilities you'd expect of a modern hotel. Breakfast was super, no more to say really. Location is OK, just a little walk to the mekong river and town.

Its a 5 star in my book. Great service and great way to end a long driving trip. The beds were comfortable and the staffs were accommodating. There were ample parking space and absolutely safe. The breakfast was super with a lot of choices.

I had the pleasure of staying in the Mercure Ventaine, Laos recently and enjoyed it tremendously. The room I had was a Junior Suite which was huge! Highly polished parquet flooring with the absence of carpeting made the room feel fresher and cleaner. The bathroom was a good size as well. Most importantly the bed especially the mattress and pillows were all very comfy!!👍🏼😄Thank you for the professional and friendly service!😁

Unit 10 Samsenthai Road Vientiane

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Mercure Vientiane places you next to Chao Fa Ngum Statue and within a mile (2 km) of Lao National Museum. This 4-star hotel has 172 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi. Located centrally in Vientiane, it's also near Patuxay and Laos National Stadium.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

Mercure Vientiane's 172 rooms are air-conditioned and provide minibars, coffee makers, and free bottled water. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include safes, phones, and desks.


Property features

Guests of Mercure Vientiane have access to an outdoor pool, a fitness center, and a sauna. You can take advantage of free parking, along with a shuttle from the airport to the hotel (available 24 hours) for LAK 64000 per person one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include an outdoor tennis court, free WiFi in public areas, and 3 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

45.0% of guests recommend this hotel

Total of 490 reviews