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Mercure Vientiane

4.0 out of 5.0

Recent guest reviews

We, unfortunately, had less than 24h in Vientiane but the hotel was perfectly located to see the main sights, grab some food, see the night market and reach the airport the following morning for our international flight with plenty time. The duty manager on site had also upgraded us to an executive suite. The only downside was the welcome drinks which were too sweet but then again, this is in line with local tastes.

We intended to stay at this hotel 6 nights. The first night, I was unable to have a comfortable hot shower as the hot water turned to cold. My friend had to use the kettle in the room to heat water so I could wash out the shampoo in my hair. I was unable to open the curtains in the room to let in some natural light (it seemed as if they were locked in position from the top). The staff at reception; I called from my room for assistance with the WiFi connection. The staff member hang up on me twice after giving me a username and password (that didnt connect at the time for unknown reasons) without ensuring my query was answered. When asked about what tours/activities we could do during our stay, staff had complete difficulty understanding our queries and said there were no tours. We decided to walk a 2 minutes to the Crowne Plaza hotel to ask if they knew of tours. There we were given lists of things we could do. Mercure upgraded us to an executive room, free of charge for the second night, (to ensure we had hot water). The manager was understanding, and even kindly organised a staff member to drive us to the main area of the city when we left to have dinner. Unfortunatey, we did check out the next day.

Although looking a little tired, accommodation was very clean and comfortable. Staff spoke adequate English and were eager to assist. The restaurant offered both a la carte and buffet meals catering for all tastes and reasonably priced. Breakfast consisted of fresh fruit and cereal, eggs, meats, and a selection of pastries catering for both western and Asian tastes.

The welcome was good, the rooms are large and comfortable. The bedroom and bathroom have all the facilities you'd expect of a modern hotel. Breakfast was super, no more to say really. Location is OK, just a little walk to the mekong river and town.

Its a 5 star in my book. Great service and great way to end a long driving trip. The beds were comfortable and the staffs were accommodating. There were ample parking space and absolutely safe. The breakfast was super with a lot of choices.

I had the pleasure of staying in the Mercure Ventaine, Laos recently and enjoyed it tremendously. The room I had was a Junior Suite which was huge! Highly polished parquet flooring with the absence of carpeting made the room feel fresher and cleaner. The bathroom was a good size as well. Most importantly the bed especially the mattress and pillows were all very comfy!!👍🏼😄Thank you for the professional and friendly service!😁

On a business trip, arriving late evening. Service is so so at front door, same at reception. Thought visiting a friendly country, would expect some smiling & friendly faces, not the case. First impression entering the room is tired, need lots of uplift, bedding is hard, wouldn't really expect that in a small city hotel. At check out the next day, we were early, took really a while to get our bills sort out, between my other business 3 colleagues, room & transportation charges... And for a less than 10' distance to the airport, $15 for each of us are steep... !, will not stay again in my next business trips.

Centrally located and a short walk to a number of popular haunts along Mekong River, the clean rooms, amenities (to organise business functions), and most importantly the friendly and helpful staff makes my stay in Vientiane always pleasant and stress free. The GM of the hotel, Christopher, is very personable and approachable, and is always ready to offer a helping hand. This is important for travelers (especially first timers!) and highly recommended.

Old style Hotel,feels like stepping back a few years.I arrived to spend eight days at the hotel and was put on the fourth floor.It was quite comfortable until the lift stopped and there is 70 steps to the Reception! However the Manager changed my room to a lovely suite on the second floor The staff are very friendly as opposed to the general population which is quite "surley" Breakfast OK and lovely swimming pool. Overall I enjoyed the Hotel when compared to the City generally which I didn't like.

I had a great time here on the occasion of my first ever trip to Laos. The staff were uniformly kind and helpful. A friendly "Sabaidee" was never far from their lips. I loved my upgraded third floor room as it was very spacious and had a good view out over the Pool. That Pool itself was divine amidst the heat and the sun of the capital's late summer season. There is a gym and a handy Business Centre. The location of the property also represents the epitome of convenience for good restaurants and central city attractions. I also appreciated the free welcome drinks and the Poolside Bar's discounted Happy Hour beverages!

Unit 10 Samsenthai Road Vientiane

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Mercure Vientiane places you next to Chao Fa Ngum Statue and within a mile (2 km) of Ban Anou Night Market. This 4-star hotel has 172 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi. Located centrally in Vientiane, it's also near Patuxay and Lao National Museum.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

Mercure Vientiane's 172 rooms are air-conditioned and provide minibars, coffee makers, and free bottled water. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include safes, phones, and desks.


Property features

Guests of Mercure Vientiane have access to an outdoor pool, a fitness center, and a sauna. You can take advantage of free parking, along with a shuttle from the airport to the hotel (available 24 hours) for LAK 64000 per person one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include an outdoor tennis court, free WiFi in public areas, and 3 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

45% of guests recommend this hotel

Total of 483 reviews