The physial plant is very good, but even though it is a hotel for exploring tourists, they have zero informaion about the surroundings. No brochures, tips, etc
Very professional and friendly, caring staff.
Unique and quaint. Very clean and dining options on-site are awesome. Nature at its finest.
The hotel itself is nice, the noise from the wharf and trucks at 7AM is ridiculous, when we informed the staff at checkout, they simply acknowledge the issue.
The stay was short and sweet, just a last minute getaway. Dinner was great. The weather was warm and dry so the visit to the Sooke Pot Holes was terrific afternoon.
From the moment we drove up, we found this hotel to exceed our expectations, We were very pleased with all the accommodations from the outside area, to the individual rooms.
Unfriendly front desk staff at check-in didn't talk us anything about the hotel just gave the keys, bad service there and the restaurant very slowly, careless, don't care about offering good attention, could be they added the tip to Bill so does not matter how bad they served.. Great views from the restaurant bad with the service not working.. We were celebrating our 24 wedding anniversary and wanted a nice dinner but we end in a restaurant in town just for that service and now they charged 299.84 that supposed to be a preathorization to my credit card and not matters how I tried to talk to them just didn't care to fix it and now just waiting to the bank to deal with them because their customer service does not exist.. Very sad because the property is nice...
Very comfortable, ocean view, fantastic! Best hotel I've ever stayed in.
The room was spacious and quite comfortable. It was fun to watch the seals from our window right in our room. We stopped at the restaurant for a cocktail at the bar and were quite impressed with the happy hour selections. We shared among three of us a 2 pound steamer and clam pot. It was delicious! And 1/2 off during happy hour!
Friendly staff, beautiful views. Great in lobby cafe, comfy beds, nicely updated.
The bathroom was poorly laid out (beautiful big sink, but no counter space) and there was no working fan. And no fan in the separate toilet room. We were asked to hang our towels rather than send them to be laundered, but there were no towel racks. The bathtub is too deep for stepping in and out of safely it you have any mobility issues. Our room was not cleaned during the two nights we stayed there and we had to ask for dry towels. Rooms are very small. In many hotels there is room at one end for a comfortable reading chair. Our room had a very small table and two straight back chairs - ok for working, but not relaxing.
Within a short walk of Sooke Harbour, Prestige Oceanfront Resort, BW Premier Collection is within 2 miles (3 km) of District of Sooke Municipal Hall. This 122-room, 3.5-star hotel has a restaurant along with conveniences like a full-service spa and an indoor pool.
This hotel serves as home to a bistro, which has ocean views and specializes in American cuisine, along with a bar. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe.
55-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include iPod docks, coffee makers, and free weekday newspapers.
At Prestige Oceanfront Resort, BW Premier Collection, guests enjoy a full-service spa, an indoor pool, and a gym. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, a spa tub, and a conference center.
The physial plant is very good, but even though it is a hotel for exploring tourists, they have zero informaion about the surroundings. No brochures, tips, etc
Very professional and friendly, caring staff.
Unique and quaint. Very clean and dining options on-site are awesome. Nature at its finest.
The hotel itself is nice, the noise from the wharf and trucks at 7AM is ridiculous, when we informed the staff at checkout, they simply acknowledge the issue.
The stay was short and sweet, just a last minute getaway. Dinner was great. The weather was warm and dry so the visit to the Sooke Pot Holes was terrific afternoon.
Thank you for taking the time to review your stay with us, and are delighted to hear that that you enjoyed your time at the nearby Sooke Pot Holes. We value your feedback and will be sure to share your kind thoughts with our Front Desk Team and the West Coast Grill. We hope you are able to come visit us again soon!
From the moment we drove up, we found this hotel to exceed our expectations, We were very pleased with all the accommodations from the outside area, to the individual rooms.
Hello Sunil, thank you for taking the time to share. I am glad that you enjoyed the hotel but regret that the noise was a bother. We hope that you come back and enjoy a nice quiet stay with us! Robyn Yenney, Guest Relations Manager