Hotel Imperial Veracruz3.0 out of 5.0
Recent guest reviews
The hotel is right downtown in the Zocalo and on the central plaza. While it can get noisy at night, especially on the weekends, closing the doors helps. Plus, the music is charming to listen to. The hotel is historical, and the staff are improving it bit by bit. The rooms and beds are impeccably clean. The breakfast is delicioso. It was fun to step outside,have a beer on the plaza, and people watch.
We felt drowned to this hotel due to it's historical attractiveness, however I do not recommend it at all. There are other small hotel right there which I would think are better options. We got there late evening on Easter and the hotel receptionist argued our reservation was not made and we had to deal with the travel agency, Not only did we feel ripped off but also he was not nice or helpful at all. He kept repeating "This is not of my business" I did reply, this IS your business, I'm going to make it YOUR business.
not a nice place not good staf room small on 4th floor had to walk up last flight of stairs tv not working not anything nice to say would not advise anyone to go tghereonly good factor was the location even there restaurant bad service ^& food also high prices
Hotel Imperial, in the Zocalo of Veracruz is a gem of architecture and history! I actually stood in the same balcony where Emperor Maximilian and Marie Charlotte glanced at the plaza! Unfortunately, it needs major attention by its owners/management. Because of this: rates are super-affordable. This hotel is for history buffs. Unique elevator. Location: unbeatable! There is no gym and the pool is murky. I am recommending it, but take this into consideration. It's like a 2 star hotel with problems, but the linens are clean!
This hotel has clearly seen better days. Ok, the location is great as you are on the zocalo, the lobby is beautiful and the art-decò lift is enchanting, you feel to be brought back in 1800! But the staff, although friendly and polite, is a little confused on reservations (took five minutes to find ours) and prices. Our room, we got one in the "new" side, was huge but a little shabby, old-furnished and with kitchens/garage view. On the other hand bathroom was gorgeous, marble made and spotless clean. Somewhat mixed feelings, don't know if I would stay here again.
Firstly, my reservation from an online service was nowhere to be found at the hotel on this holiday weekend. Luckily (I guess) they had a room. Upon a quick scan of the room, I found it in dingy, but acceptable order. When I checked the bathroom, I found no seat on the commode! When I brought this to their attention, I was asked if I would mind moving, as a couple of older ladies could not make it up the 5th floor, as the elevator only goes to the 3rd floor (I'm sure the ladies were thrilled with the bathroom situation.) The hotel was built in the late 1700s and probably renovated for the last time in the early 1800s. When I went to check out, I was presented with a bill for 500 pesos ($50US,) a bit steep for what I got, but tolerable. I was told that when I returned the next weekend, the stay would be cheaper. Upon my second checkout, they tried to charge me 600 pesos! I reminded the english speaking manager of his 'discount offer.' He did bring my bill down to 500 pesos. With so many other hotels in Veracruz, you should avoid this 'historic' hotel.
I went to this hotel after being shown rooms in the neighbouring Hotel Colonial: they showed me a "cheaper" back room: dark, smelly and without a window - dreadful, and they wanted about $40 for that (the front rooms had light, for about 550 pesos, but prices change in line with hotel "policies"). This place also has back rooms and more pricey front rooms. In a back room you can see some rotting cement walls. At the front you can view the cathedral, the Zocalo, people and palm trees, so take your pick. The hotel has clearly had better days. It has an old-world charm, but needs a face lift and basic repairs. The antique lift is worked by a young porter who seldom speaks; you have to ring the bell to be taken up in the contraption. My room was OK, the view was the best part, the air conditioning was faint, so I turned it on with a fan, the bathroom was old, but clean. The room seemed clean.
Stayed at the Imperial 5 nights. Hotel is old and dark. Needs major investment to restore it to grandeur. Air conditioner got progressively louder then became hot air pump only. Hot water was not available for the shower. Towels hard and sparingly available. Complained to Manager on Day 3 as I had packed for early check-out. He gave me a room on a lower floor with remote for air conditioner and TV. Promised to reduce the rate by $20 USD per day for the first 3 days. Problem is, I prepaid through a third party reservation service. Bill was not reduced. I'll never stay at Hotel Imperial again. Also did not get messages from friends. Staff did not bother to relay messages. Only message I got was when I checked at check in. Stayed here only because of convenience walking outside to Zocala. Went next door to make phone calls and use Internet at Hotel Colonial. Met a very friendly staff person their. She urged me to check back with her for room availability Busy Cinco De Mayo Holiday. Next time, I I'll stay in Boca Del Rio or maybe give the Hotel Colonial a try. 15 minute Cab ride is only $3.00 from Boca Del Rio.
We have stayed there twice, the first time we stayed there was in 1999, it was wonderful, very clean room, comfortable, clean carpet. In 2003 the place was a dive, the room stank, the carpet was filthy, and the pool was gross. It is in an excellent location, cloce to the malecon, and in los portales. There are much nicer hotels in this beautiful city for less money.
This hotel is marginal at best. In sweltering Veracruz the room air conditioning barely functioned. Hotel is run down; everything seems being redone, but in an unprofessional manner. Shabby. Staff helpful, but not professional. Do yourself a BIG favor and go next door to the Colonial for the same price.
Reviews from Trip Advisor
22% of guests recommend this hotelTotal of 30 reviews