Hotel Lux3.0 out of 5.0
Recent guest reviews
Of all the hotels we stayed at in Italy this was by no way a 3 star hotel. I tried to get my money back after seeing the room was refused. Also be careful free wifi only if you book direct through them not a travel agent. Breakfast was the worst we experienced in Italy also. We looked around much better places available for the same money don't get caught like we did.
The location was good. Other than that, definitely this shouldn't be classified as a 3 stars hotel. It's more like a motel. Our room was on the 3rd floor, on the roof. My husband carried our luggages himself to there on the uncomfortable stairs. Very old and cheap! Yuk!
Hotel Lux is a very quaint hotel. It still uses paper records, Staff are extremely helpful to visitors, Our room seemed to be recently renovated, was very clean and quiet, Alina (I hope this is the right spelling of her name) the concierge is outstanding, This hotel is central to everything especially San Marco square and Gondolas, B,,,, Welland Canada
This hotel is close to many attractions , so it has a location advantage. But I feel rooms are just average. No lift in this hotel , so you have to lift your luggage on your own. I got a room at 3rd floor, so imagine! At most Hotels internet is complementary, but here it is paid. I did not like this.
I stayed at the Lux Hotel in Venice last weekend, Fri 9th till Mon 12th, This Hotel is well worth a visit. Now dont get me wrong, the Hotel by Irish Standards is no more than a 2 star. However the location is excellent, 2 minutes walk to St Mark's Sq. There was a lady on reception, long black hair, unfortunately i do not know her name, but she is a credit to her profession. Great English, and extremely helpful. I was staying there alone, for one night and she went out of her way to help me. The Hotel accommodates guests in different buildings which is awkward, also there is no lift, so try ask for lower floors if stairs are a problem to you. The general decor is very old, very Venetian, but quirky. also very clean. A few rooms have outside terrace which is a real bonus, i was very pleased to have one, even though it was up 61 steps !!! This Hotel can work for you so long as you know what you need and ask for it. Do not expect modern facilities, but beds were clean and there was a fridge in my room which was great. Be aware local restaurants are expensive, even by Irish standards, but this is Venice, venture off the beaten track and you will get better value. I would stay at the Lux again, though i would hope the lady with the long black hair would still be working there, I think she will. Give the Lux a chance, you wont regret it, just know what you can expect and you will not be disappointed.
We stayed in this hotel on our visit to Venice . The location is excellent , bang on San Marcos square . Water taxis , water bus, Gandola rides , tour operators , shopping , food all within few minutes of walk . Our room was very comfortable , staff in the hotel was very courteous and helpful . We thoroughly enjoyed our stay here . Though the hotel is split in two three different buildings and gas no Lift , but we had requested them That we are senior citizens and won't be able to climb on 3rd or 4th floor . They were kind enough to accommodate us on the first floor , even helped us in getting our luggage picked up . Breakfast was very basic but the location of the hotel was fantastic , specially if one is visiting Venice on a touristy trip , we found it very good .
Arrived at the hotel, which is down a small alley right off San Marco Piazza, a great location by the way. Opened the door and the lady at the reception yelled from the second floor, asking under who's name was the reservation under. I told her my husband's name and she said come up. When we went up the stairs, she said that they have 2 entrances, so she wanted to make sure we were in the right location before going up the steps with the luggage. She placed us on room 401. 4th floor, no elevators, which I already knew. Went up stairs, walked in and the room looked clean. The decor was old school but I thought it looked Venetian, so I actually liked it. The a/c only went down to 20°C, therefore it was a bit warm, but it got better during the night. The shower head didn't stay still, which I also already knew based on the other reviews I read here. Now, my only regret is not reading more reviews, older ones. I've booked hotels with mixed reviews before, like this one, and have had pleasant experiences despite some negative reviews. This hotel was the exception to that rule. It has been the worst experience I've ever had. I can tolerate the fact that there is no elevator and I had to go up 4 flights of stairs. Hey good for you, nice workout lol. The shower, I laughed at some point because it was silly. But BED BUGS?!?!?!?!?!? NO. That is where I draw the line. I'm thankful we only stayed 2 nights. The last night of our stay, my hubby woke me up to let me know he found a bed bug in the bathroom and killed it. We were hoping it came from the outside. The night before we had looked on the mattresses (not the base board) to check for bed bugs, as we usually do, but didn't see any. Of course, as soon as he told me about it, I checked trip advisor again and continues reading older reviews to find out another couple had stayed in room 404 and had bed bugs as well. We started searching and found them on the base board behind the bed, where the head board is. It was midnight, so my husband went downstairs, showed the person at the reception the bed bugs, (he took pics) and he moved us to room 303. While I was packing my husband went to inspect room 303 to make sure there were no bed bugs. To his surprise he also found bed bugs on that room as well. He went back and the employee moved us to the other building, that is on another street, to room 133. Thankfully this bedroom didn't have bed bugs. Unfortunately, it was about 2 am by the time we moved and our night was ruined. We woke up early to go to the laundry and wash all of our clothes and suitcases. At checkout my husband talked to the manager and she refunded 100 euros for the inconvenience. However, we couldn't do the gondola because our train to Florence left at 11am and by the time we finished doing laundry since 630 am and getting everything together we had to leave. We couldn't do it the night before because of the bad weather. The gondola closed early. So we missed out. We took a water taxi to the train station, at least lol The location is ideal, the bedroom and bathroom were spacious in comparison to other hotels we have stayed in across Europe. But there are bed bugs. The manager told my husband that she sprays with something like with Raid and that's it. Nevertheless, that is not enough to get rid of the Amount of bed bugs they have. Now that you have this info, is up to you if you are willing to take the risk. We enjoyed the first night we stayed even though the beds were uncomfortable. But the bed bugs killed it for me. Please look at the pictures and see it for yourself.
I booked this place randomly based on price point and location. This was a mistake. The location worked well for us - made it easy to get on the aqua bus and it was easy to find our way back when lost in the labyrinth that was Venice. Our room was on the top floor and we were surprised to learn we had a semi-private smoking balcony, which was a quiet place to read. The balcony is the only reason this is receiving a 2 rating and I believe it was an unexpected or unintentional upgrade. The location of the hotel is also good for getting around. The location is bad as it's above a series of bars that were rather noisy. The room (top floor up 4 flights of stairs - no lift) was quite warm had an installed non-functional AC unit. As a result, the only cool air we could have was by opening windows. This gave us 2 major problems at night. The first is that the hotel is situated above multiple bars that were open fairly late that were noisy. The 2nd was that this place has a serious mosquito problem. over a week later and my face and hands and arms are still covered in bites. They were all in our room at night - your options are sleep in sweltering heat, or open a window and be eaten alive by mosquitoes. There were no insect screens or mosquito nets, either. On top of the non-working but installed AC unit, the shower head could barely be considered functional - the spray was in every direction but straight. It made showering difficult to say the least. The bed and pilllows were quite uncomfortable. The worst part of our trip was that the hotel gave a master key to another guest, who then barged unannounced into our room at 8:30 AM. The woman at the front desk even admitted to giving this guest a key, and didn't even so much as apologize for the disturbance let alone shattered peace of mind. Her only response was "he's old", in reference to the other guest that entered our room while we were asleep. Appalling behavior, and I've already told multiple people NOT to book this hotel for their Venice visit. If it weren't for the balcony, which was nice to sit and read on above the street of Venice, this would be a 1. Terrible hotel. Don't book it.
They place is nothing like advertised. It's dangerous. Power outlets wires exposed, no fire escape. smell of sewer 24/7. My elderly parents had to climb six flights of stairs. Smelly freezer at the bottom of stairwell and daily linen stored in doorway. We stayed there in July 2016. We didn't stay in main building and were directed to another building to climb steps, reception in another building is up a long flight of stairs and breakfast was in a third building up a long flight of stairs. Never recommend
This hotel has tiny rooms in four buildings We went straight to the hotel from water taxi from the airport. The room was very old and up 2 flights of stairs that were very steep. Our room was not air-conditioned and had heated towel rails warmed the whole room. It was OK for 2 nights.
- Steps from Bridge of Sighs and Doge's Palace
- Free WiFi in public areas
- Rooftop terrace
Located in Castello, Hotel Lux is next to popular attractions like Bridge of Sighs and Doge's Palace. This 32-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, a rooftop terrace, and concierge services. St. Mark's Basilica and St. Mark's Square are also a short walk from this Venice hotel.
At the end of the day, relax with a drink at the bar/lounge.
All 32 soundproofed rooms feature minibars and safes. Guests can expect to find WiFi and TVs. Bathrooms offer hair dryers and free toiletries.
At Hotel Lux, guests have access to a rooftop terrace, free WiFi in public areas, and express check-in. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Additional amenities include express check-out and laundry facilities.
Reviews from Trip Advisor
41% of guests recommend this hotelTotal of 576 reviews