Best Western Les Roches Noires3.0 out of 5.0
Recent guest reviews
Arrived from Asia, was meant to stay the night for my partner’s birthday for a night in a sea facing room. Arrived and was given a room that stunk of cigarettes and was unbearable to be in. Went to the reception to alert the staff and was greeted with a completely indifferent staff member who told us the hotel was fully booked and that the room was the last and nothing could be done apart from changing the sheets and a anti smoke machine. Ridiculous as of course the room had been impregnated with the smoke since a good while. When refusing to accept this solution and asking for a full refund, was told that that was not going to be possible and the manager was not there. I demanded that the manager be made aware immediately. By phone the member of staff while speaking with the manager, reiterated the solution that was on offer yet that we had refused it and inadvertently offended us in front of or very presence saying the client was not interested and end of. We called another hotel and as it happens it turns out that we were the second couple to complain and leave to go to the other hotel. The member of staff in learning this denied it. Again, rendering the situation absolutely ridiculous where customer service certainly is not on the priority list of this establishment. We are appalled and left fuming having to find another place to stay last minute without the promise of a full reimbursement. Never seen anything like this. A disgrace to the Best Western franchise. As a world wide traveler and journalist, I am surprised staff can be so inconsiderate in today’s day and age.
If you want to have a very pleasant stay waking up in front of the sea, having breakfast in front of the sea, this is the place to be. Forget your car and walk all along the beach to the nice harbor with a coffee break in front of the sea. Our room with see view was perfect. All the friendly team is at your service. I will be back !
Chose this hotel for its location on the waterfront and on looking at the photo's of the various rooms, we chose the corner room on the first floor as the hotel advised that it was the best room if available. The wrap around balcony was perfect for our two dogs and the views were simply spectacular. The staff could not have been more friendly or helpful and the breakfast was excellent as well with everything you could possibly want. My husband and i will certainly be staying again as soon as time permits! I wholeheartedly recommend this hotel.
Best continental breakfast ever, especially the fruit salad "tower". Very friendly and helpful staff. Room was fine although small with limited lighting control. This was a business trip but for a holiday the location is exceptional - on the seafront - and a short walk from the centre of town and shops and restaurants.
For tired travellers this hotel is bliss. We walked in off the street and were welcomed with the offer of several rooms of varying prices. We chose the one with a balcony overlooking the water: and what a good choice it was. We could virtually spit into the water. So lovely to sit on the balcony watching the surfers and people promenading. Also good to watch the sun set. The next day it rained and the staff were helpful in what to do. That afternoon we lay on the sumptuous bed and looked out the window at the wild water. There were numerous cafes along the street ... our only problem was which cafe to choose. Free parking was available in nearbye streets. Loved this hotel. The price was so reasonable for the quality.
The room was comfortable, large, and airy,stylish and modern. The staff couldn't have been more helpful. The hotel is in an excellent location overlooking the beach, the breakfast was very good with stunning views out to sea. Parking is tricky, arrive early or late and take your chances with the free but busy unlimited in street parking local to the hotel
A very small room and nothing flash but the location is fantastic, right across from a beautiful beach and promenade. The airconditioner didn't work but the staff were very friendly and we enjoyed the breakfast (both the food and the view).
We had room 101, which is 1 of 3 rooms on the first floor with a balcony overlooking the beach. It is also the largest of the three. The room is very nicely appointed and looks brandnew. Big bed, coffeemaker. The room did not have a fridge, and no safety deposit box. The wifi connection is extremely poor, you need to walk to reception to have a decent connection, or ask for a room closer to the lobby. Service is very good, we asked for snd received a sewing kit and icecubes. Cross the street and you are on the beach. Lots of restaurants within walking distance. No parking at the hotel, but we found a spot a few streets away.
As this hotel is sitting right on the sea front, the view from the sea view rooms is wonderful. The bright, modern and airy rooms are very clean and comfortable. There was a good selection of high quality, local breakfast foods in a bright room with another amazing sea view. The staff were welcoming and helpful.
A very pleasant hotel with charming and very helpful staff. We had booked early in the year and requested a sea view room on the 3rd floor away from the lift. We were given room 301 which was perfect. Views stunning, and with the blinds closed at night very little outside noise. Breakfasts was of a good standard. The only negative is the lack of on site parking and a lounge to relax in.
- Free WiFi in rooms and public areas
- Onsite dining
Best Western Les Roches Noires places you next to Les Sables d'Olonne Beach and within a 10-minute walk of Musee de l'Abbaye Sainte-Croix. This 36-room, 3-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. Also close to this Les Sables d'Olonne hotel are Saint Nicholas Church and Olonnes Golf.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.
All of Best Western Les Roches Noires's 36 air-conditioned rooms provide coffee makers, free bottled water, and desks. 32-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Hair dryers are also included.
Best Western Les Roches Noires features free WiFi in public areas, a computer station, and express check-out. Free offsite parking is included with your stay. Front-desk staff can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free newspapers and a TV in a common area.
Reviews from Trip Advisor
82.0% of guests recommend this hotelTotal of 624 reviews