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Novotel Avignon Centre

4.0 out of 5.0

Recent guest reviews

New Hotel it seems but rooms were very cold. We had three rooms reserved for us....all were cold. One can not sleep when it is cold. We told the front desk to no avail. I told maintenance my self with no avail. NO GOOD for such a new hotel. Hard to give excellent when cold.

Where to start? If you're unlucky enough to be in a room near the end of a hallway the WiFi is poor to the level of being unable to connect on some devices (perfect in reception...). You would think that the solution to this problem is a no-brainer - install another access point - however these cost money so let's not do that... The performance of the aircon in the room was truly woeful - I would recommend running a fan over a bowl of cold water instead as a more effective cooling option... Breakfast would be more aptly described as a "food fight" - us versus the bus tour groups staying overnight who descend like a pack of noisy magpies on a deadline (with a huge scene of destruction left behind when they leave). The very limited number of breakfast room staff were totally overwhelmed to the point of not caring any more. We experienced the most haphazard room cleaning we have ever seen - a facecloth left on the shower floor and toiletries not replaced, etc. It was a lottery as to what we would find when we returned to our room at the end of the day. I could go on but you get the picture. It appears that this hotel is run by accountants and it's the perfect hotel for bus tour groups and corporate stays (ie a large volume of room bookings at a cheap price and as you don't have to deal directly with the staying guests you don't have to care about the overall standard too much...). Our friends stayed at the Grand Hotel next door and it was much better & cheaper - I wish we had too...

We had selected superior rooms for our 4 night stay and, although inward facing, were very nicely appointed with a Nespresso machine and a kettle, great for tea drinkers! I do wonder though, why a hotel of this quality, supplies the smallest, cheapest paper cups it could possibly buy for their rooms? Prior to leaving the UK we stayed in a Travelodge, a very cheap hotel brand, but which supplies nice china mugs in the rooms. Anyway, on return to our room on the 2nd night we realised the air con wasn't working and that there was a very unpleasant smell from the sink. Reception were surprised about the smell, but only when I said we were on the second floor; apparently it happens on the 3rd floor usually! We were offered the room next door but upon entering discovered the smell was twice as bad! Even the staff member wrinkled his nose! By now, with the window open, the smell had dissipated but the air con still would not function. We were promised an engineer the next day. Returning the next day the a/c was still not working. I had to go to reception – why didn't they tell me on the way past? – and was told it was a serious problem that could not be fixed. Long story short, we got a new room, but obviously had to move everything ourselves. Apart from that not a bad Novotel. It's just across the road from the city walls, so an easy stroll to the sights. The reception staff were very friendly and helpful. I would stay here again, which says it all really!

I liked- - no noise during nights - hotel is near to centre - hotel has terrace inside of hotel with pool I did not understand to heating policy. In the end of October heating did not work. I asked on reception. The reason was, that last week was too hot. And I got from hotel small heating convector...

From the minute I called the hotel to find out about parking, I knew we made the right choice. When we arrived Nicolai recognized my voice and was very welcoming. He was working alone in a very busy front desk, but he took the time the help us with restaurant and tour recommendations. He is absolutely an asset to this clean and modern hotel. My husband and I usually like to stay closer to the action, the hotel is about a 15 minute walk to the restaurants, but is an excellent value and the room are large and comfortable. And the staff is amazing.

I stayed at the end of September and there was a serious problem in my room that I only detected after my check out, although communicated by email a management just said you must communicated in check out. So I would not recommend this hotel to anyone.

Clean, comfortable and very reasonably priced. Only there one night and would definitely stay again. Staff very friendly and accommodating. Road construction made getting I to the hotel a little difficult but no issue with the hotel.

The hotel is close to the train station and just outside the city wall. Avignon is not a big town so you will have no trouble walking to most attractions. The look and feel of the hotel was very modern. The room was clean and, although small, quite cozy. On the negative side the service left to be desired. We arrived around 10am and although the hotel was not full we were denied early check-in. When we came back later to pick up our luggage the staff just opened the store room and expected us to find them ourselves. This looked totally unprofessional to us. What if we picked up someone else's luggage? What if someone else had picked up ours before? Before we left we asked the staff where we could get a taxi and the stuff replied nonchalantly, "oh, on the street". But taxi was anything but easy to come by and it would be much better if the staff had called one for us. For some reason the idea seemed foreign to them. We had to walked to the train station and called a taxi ourselves.

I stayed at this hotel recently but I was very disappointed. It is reasonably close to the city centre but because of the road construction going on immediately outside the hotel, tour operators would not pick up at the Hotel even though it had been included in the price. The beds were very comfortable but for it to be a four star Hotel, it needs to seriously look at the services being provided by staff. Front desk was very accommodating but the restaurant staff was appalling. Breakfast was included but if guests came in during the last half hour when breakfast was served, the staff would force guests to sit where it did not interrupt the staff closing down process. I went to dinner one night and I was one of two tables of guests and could not get service. The staff was busy with their own agenda that did not include serving paying customers. They need to do better and it affects how you feel about the other aspects of the Hotel that were good.

Plus: Just outside old city wall, so easy walk to most attractions. Short walk to train station. Contemporary. Room was quiet. Small refrigerator, microwave. Minus: Contemporary design also means shower is confusing to operate, and with no grab bars is dangerous for older folks. The translucent shower wall provides light to the bedroom, whether desired or not. We reported a running toilet, which after four days had still not been fixed. OK breakfast buffet; not as much choice as many others. Street in front torn up for tram construction, which means major traffic jams. Few restaurants in immediate neighborhood.

20 Boulevard Saint Roch Avignon Vaucluse

Hotel highlights

  • Walking distance to Place de l'Horloge
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Novotel Avignon Centre places you within a 15-minute stroll of popular sights such as Collection Lambert and Place de l'Horloge. This 130-room, 4-star hotel has a full-service spa along with an outdoor pool and a 24-hour fitness center. It's in central Avignon and also close to Palais des Papes and Pont Saint-Bénézet.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Start weekdays with buffet breakfast, available for a fee from 6:30 AM to 9:00 AM.


Rooms

All 130 soundproofed rooms provide minibars, coffee makers, and safes. Guests can expect free WiFi and 32-inch LED TVs with digital channels. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are also standard.


Property features

Guests of Novotel Avignon Centre enjoy a full-service spa, an outdoor pool, and a 24-hour fitness center. Self parking is offered for EUR 10 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and 12 meeting rooms.

Room options

Superior Room, 2 Twin Beds, Bathtub

Twin 2 | Sleeps 2

Superior Room, Multiple Beds

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 1429 reviews