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Novotel Avignon Centre

4.0 out of 5.0

Recent guest reviews

Very good location, close to train and bus station. The hotel is pretty new and our room was very comfortable. We stayed 6 nights (end of March 2018 to just after Easter in April 2018). Excellent service provided by Laure of front desk. Tony was very helpful to store all our luggages and called a cab on our last day. Highly recommend this hotel.

This is a very convenient hotel with parking on-site. It is also very easy to walk to the main tourist sites in Avignon. I was originally planning to stay one night here but due to a last-minute cancellation at another place I had to arrive one day earlier. I called the staff to try to get a room for that night (with just a 2 hr notice) and they were very accommodating. Excellent service. I would be happy to stay here again.

Booked reservation for 3 adults and 3 beds. Ended up with one person sleeping on the floor on a twin mattress. There was barely room to get to the bathroom from any of the beds. Breakfast was 15.90E and was passable, but nothing special. The construction on the road outside made getting to the hotel difficult and messy. This review with get a “canned” response from the hotel like every other review.

New Hotel it seems but rooms were very cold. We had three rooms reserved for us....all were cold. One can not sleep when it is cold. We told the front desk to no avail. I told maintenance my self with no avail. NO GOOD for such a new hotel. Hard to give excellent when cold.

Where to start? If you're unlucky enough to be in a room near the end of a hallway the WiFi is poor to the level of being unable to connect on some devices (perfect in reception...). You would think that the solution to this problem is a no-brainer - install another access point - however these cost money so let's not do that... The performance of the aircon in the room was truly woeful - I would recommend running a fan over a bowl of cold water instead as a more effective cooling option... Breakfast would be more aptly described as a "food fight" - us versus the bus tour groups staying overnight who descend like a pack of noisy magpies on a deadline (with a huge scene of destruction left behind when they leave). The very limited number of breakfast room staff were totally overwhelmed to the point of not caring any more. We experienced the most haphazard room cleaning we have ever seen - a facecloth left on the shower floor and toiletries not replaced, etc. It was a lottery as to what we would find when we returned to our room at the end of the day. I could go on but you get the picture. It appears that this hotel is run by accountants and it's the perfect hotel for bus tour groups and corporate stays (ie a large volume of room bookings at a cheap price and as you don't have to deal directly with the staying guests you don't have to care about the overall standard too much...). Our friends stayed at the Grand Hotel next door and it was much better & cheaper - I wish we had too...

We had selected superior rooms for our 4 night stay and, although inward facing, were very nicely appointed with a Nespresso machine and a kettle, great for tea drinkers! I do wonder though, why a hotel of this quality, supplies the smallest, cheapest paper cups it could possibly buy for their rooms? Prior to leaving the UK we stayed in a Travelodge, a very cheap hotel brand, but which supplies nice china mugs in the rooms. Anyway, on return to our room on the 2nd night we realised the air con wasn't working and that there was a very unpleasant smell from the sink. Reception were surprised about the smell, but only when I said we were on the second floor; apparently it happens on the 3rd floor usually! We were offered the room next door but upon entering discovered the smell was twice as bad! Even the staff member wrinkled his nose! By now, with the window open, the smell had dissipated but the air con still would not function. We were promised an engineer the next day. Returning the next day the a/c was still not working. I had to go to reception – why didn't they tell me on the way past? – and was told it was a serious problem that could not be fixed. Long story short, we got a new room, but obviously had to move everything ourselves. Apart from that not a bad Novotel. It's just across the road from the city walls, so an easy stroll to the sights. The reception staff were very friendly and helpful. I would stay here again, which says it all really!

I liked- - no noise during nights - hotel is near to centre - hotel has terrace inside of hotel with pool I did not understand to heating policy. In the end of October heating did not work. I asked on reception. The reason was, that last week was too hot. And I got from hotel small heating convector...

From the minute I called the hotel to find out about parking, I knew we made the right choice. When we arrived Nicolai recognized my voice and was very welcoming. He was working alone in a very busy front desk, but he took the time the help us with restaurant and tour recommendations. He is absolutely an asset to this clean and modern hotel. My husband and I usually like to stay closer to the action, the hotel is about a 15 minute walk to the restaurants, but is an excellent value and the room are large and comfortable. And the staff is amazing.

I stayed at the end of September and there was a serious problem in my room that I only detected after my check out, although communicated by email a management just said you must communicated in check out. So I would not recommend this hotel to anyone.

Clean, comfortable and very reasonably priced. Only there one night and would definitely stay again. Staff very friendly and accommodating. Road construction made getting I to the hotel a little difficult but no issue with the hotel.

20 Boulevard Saint Roch Avignon Vaucluse

Hotel highlights

  • Walking distance to Place de l'Horloge
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Novotel Avignon Centre places you within a 15-minute stroll of popular sights such as Collection Lambert and Place de l'Horloge. This 130-room, 4-star hotel has a full-service spa along with an outdoor pool and a 24-hour fitness center. It's in central Avignon and also close to Palais des Papes and Pont Saint-Bénézet.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Start weekdays with buffet breakfast, available for a fee from 6:30 AM to 9:00 AM.


Rooms

All 130 soundproofed rooms provide minibars, coffee makers, and safes. Guests can expect free WiFi and 32-inch LED TVs with digital channels. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are also standard.


Property features

Guests of Novotel Avignon Centre enjoy a full-service spa, an outdoor pool, and a 24-hour fitness center. Self parking is offered for EUR 10 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and 12 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

83.0% of guests recommend this hotel

Total of 1441 reviews