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SureStay Hotel by Best Western North Vancouver Capilano

2.5 star property
Hotel with free parking, near Stanley Park

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

Lobby
Individually furnished, desk, laptop workspace, iron/ironing board
Seasonal outdoor pool
Exterior
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Laundry

Explore the area

View in a map
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4
  • Place, Park Royal
    ‪13 min walk‬
  • Place, Stanley Park
    ‪3 min drive‬
  • Place, Capilano Suspension Bridge
    ‪3 min drive‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(63 reviews)
  • 192 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(37 reviews)
  • 192 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(9 reviews)
  • 192 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

  • 200 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 3 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 196 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(18 reviews)
  • 196 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

8.8 out of 10
Excellent
(42 reviews)
  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

District of North Vancouver

Located in Pemberton Heights within 2 miles (3 km) of Stanley Park, SureStay Hotel by Best Western North Vancouver Capilano is within a few miles (5 km) of other popular sights such as The Shipyards. The 74 rooms at this hotel include coffee makers, flat-screen TVs, and desk chairs.

What's nearby

  • Park Royal - 13 min walk - 0.7 miles
  • Capilano River Regional Park - 16 min walk - 0.9 miles
  • Ambleside Park - 19 min walk - 1.1 miles
  • Stanley Park - 3 min drive - 1.8 miles
  • Capilano Suspension Bridge - 3 min drive - 1.4 miles

Getting around

  • Vancouver Waterfront Station - 17 min drive
  • North Vancouver Station - 20 min walk
  • Vancouver Intl. Airport (YVR) - 38 min drive

Restaurants

  • ‪Park Royal South Food Court - ‬16 min walk
  • ‪McDonald's - ‬15 min walk
  • ‪Tim Hortons - ‬10 min walk
  • ‪Five Guys - ‬17 min walk
  • ‪Bourbon St Grill - ‬16 min walk

About this property

SureStay Hotel by Best Western North Vancouver Capilano

Hotel with free parking, near Stanley Park
Guests of SureStay Hotel by Best Western North Vancouver Capilano enjoy free WiFi in public areas, a seasonal outdoor pool, and laundry facilities. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations.
32-inch flat-screen TVs come with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free local calls, and ironing boards. Housekeeping is available on request.
Recreational amenities at the hotel include a seasonal outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 17 to 35 for adults and CAD 10 to 20 for children
  • A restaurant

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 16 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 35 for adults, and CAD 10 to 20 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM—-1:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May 21 to October 01.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No alcohol is served at SureStay Hotel by Best Western North Vancouver Capilano.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Capilano
Best Western Capilano Inn
Best Western Capilano Inn North Vancouver
Best Western Capilano North Vancouver
Capilano Best Western
Capilano Inn
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western
Best Western Capilano Inn District of North Vancouver
Best Western Capilano District of North Vancouver
Surestay By Vancouver Capilano
SureStay Hotel by Best Western North Vancouver Capilano Hotel

Frequently asked questions

What is there to do close to SureStay Hotel by Best Western North Vancouver Capilano?

This hotel is situated in Pemberton Heights within a short 15-minute walk of Park Royal. You'll also find Stanley Park and Canada Place Cruise Ship Terminal within a short drive.

How much does it cost to stay at SureStay Hotel by Best Western North Vancouver Capilano?

As of Dec 9, 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western North Vancouver Capilano on Dec 12, 2025 start from $97.34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at SureStay Hotel by Best Western North Vancouver Capilano?

Yes, self parking is offered for free at the hotel.

Does SureStay Hotel by Best Western North Vancouver Capilano include a casino on the premises?

No, SureStay Hotel by Best Western North Vancouver Capilano doesn't have a casino.

Is there an indoor pool at SureStay Hotel by Best Western North Vancouver Capilano?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool will be open from May 21 until October 01.

Is SureStay Hotel by Best Western North Vancouver Capilano good for couples?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include jetted bathtubs and kitchens.

Does SureStay Hotel by Best Western North Vancouver Capilano have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does SureStay Hotel by Best Western North Vancouver Capilano have a restaurant with a breakfast menu?

Yes, SureStay Hotel by Best Western North Vancouver Capilano serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does SureStay Hotel by Best Western North Vancouver Capilano allow pets to stay free of charge?

No, pets aren't allowed at SureStay Hotel by Best Western North Vancouver Capilano though service animals are welcome.

Are there connecting rooms at SureStay Hotel by Best Western North Vancouver Capilano?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from SureStay Hotel by Best Western North Vancouver Capilano?

The closest major airport to SureStay Hotel by Best Western North Vancouver Capilano is Vancouver Harbour Flight Centre (CXH), which is 4.1 mi away (15 minutes by car). Another top airport is Vancouver Intl. Airport (YVR), which is located 13 mi away (38-minute drive).

Are there rooms with balconies at SureStay Hotel by Best Western North Vancouver Capilano?

No, there aren't any guestrooms with balconies at SureStay Hotel by Best Western North Vancouver Capilano.

SureStay Hotel by Best Western North Vancouver Capilano Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 505 out of 1165 reviews
Rating 8 - Good. 383 out of 1165 reviews
Rating 6 - Okay. 147 out of 1165 reviews
Rating 4 - Poor. 70 out of 1165 reviews
Rating 2 - Terrible. 60 out of 1165 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Tracey

Disliked: Cleanliness, staff & service, property conditions & facilities
Not ADA friendly. Flies in my room. Did not feel safe trying to get to room via outdoor access at night.
Stayed 1 night in Sep 2025

10/10 Excellent

Ma Wenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well maintained.
Stayed 1 night in Aug 2025

10/10 Excellent

Robin

Liked: Cleanliness
Stayed 1 night in Sep 2025

6/10 Okay

Heidy, Dawson Creek

Stayed 2 nights in Sep 2025

6/10 Okay

Stephanie

Disliked: Amenities, property conditions & facilities
Outdated motel. Pictures were deceiving.
Stayed 1 night in Aug 2025

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Abigail

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was kicked out of the room one morning on the first of a two night stay, no receipt given or any written explanation from the staff at the front desk when requested. Need full refund and cancellation
Stayed 1 night in Aug 2025

10/10 Excellent

Clementine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Clementine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel. However I booked for two queen room and got a double bed room. The room
Stayed 1 night in Aug 2025

2/10 Terrible

Fahimeh

Disliked: Cleanliness, staff & service, property conditions & facilities
Wifi doesn’t work here. And they don’t care about this
Stayed 1 night in Aug 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Lesley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a medical emergency and front desk staff were extremely helpful in securing a room and addressing our changing needs - highly recommend.
Stayed 1 night in Aug 2025

8/10 Good

betty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect to see sights and have the convenience of quiet relaxing nights Within half a block of many conveniencies, restaurants and other abilities excellent next to the roadway for easy access to all other areas of Vancouver
Stayed 3 nights in Aug 2025

10/10 Excellent

Wojtek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was to my liking.
Stayed 1 night in Aug 2025

10/10 Excellent

Rupinder

Stayed 3 nights in Aug 2025

8/10 Good

Parminder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Colleen

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location for us is perfect! Travelling from the island to meet up with family and cruise ship in port makes it an ideal location. Staff is so welcoming! Rebooking and updates with messaging options easy and convenient. Restful space, Clean rooms, towels and AC and price point for Lower mainland very competitive. It’s our first choice when visiting here. Thank you!
Stayed 1 night in Aug 2025

4/10 Poor

Lori

Traveled with family
Liked: Cleanliness
Disliked: Staff & service

If you wanna party!

Rooms were clean but I feel like only one person worked there lol there was just a lot of adult partying around the poolside so kids couldn’t use the pool at all with the language and smoking and drinking going on… those kind of butts in the pool aren’t cool.. a few tailgate parties going on… Just not really kid friendly that’s all I asked for more coffee at 8:50 and didn’t receive any till 230? Just no staff available I think… Said they would only come in and clean the room if we had asked for it if not, then they wouldn’t be touched our entire day You get what you pay for I guess lol
Stayed 3 nights in Aug 2025

6/10 Okay

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
The air conditioning didn’t work no screens on windows. Room dated and tired. Parking is restricted spacing.
Stayed 1 night in Aug 2025

8/10 Good

Carol

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
It was good. But I don’t think there should be smoking in the pool area I would stay there again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Gregory

Stayed 4 nights in Aug 2025

10/10 Excellent

Rick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ricks stay at the hotel

The hotel was great i booked late and arived at midnight room was really good i would come back
Stayed 1 night in Aug 2025

10/10 Excellent

Clementine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

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