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Novotel Valladolid

4.0 out of 5.0

Recent guest reviews

This is our third time staying here, the hotel meets all our expectations and requirements. We normally stop off here while in transit from our UK home to our home in Portugal, the location is perfect and easy to find off the motorway.

We stayed overnight with our dog and on checking out we we're charged €20 for allowing him to stay. That does seem a little excessive and much more than we have been charged by similar quality hotels. Aside from that, rooms were clean and a decent size, but I felt that the rooms could do with a bit of a makeover.

Staff were very friendly and helpful. Our dog, Obe, was well received and given a goodie bag. However the cost for a dog is far more in Spain than France or Portugal and feel it is way out of proportion. We were heading for Bilbao Port and used to stay in Bilbao but no longer a Novotel but have stayed at Valladolid many times before on our trips between the UK and Portugal. Ate in the restaurant in the evening and meal was good and a warm evening so able to sit on the terrace with our dog.

First time at this hotel on our trip back from the South. We normally stay at the other accor hotel in Valladolid, however the price difference is now negligible but the quality of this Novotel is far superior. Our room was exceptionally spacious with a modern bathroom with bath and shower! All areas of the hotel are very clean, bright and spacious. Very welcoming outside terrace and bar area with friendly but professional staff. If you like to experience excellent local dishes then I suggest eating at the hotel's restaurant as the food is amazing (don't bother with McDonalds)!! Probably had the best meal here than anywhere during our 8 week stay in the South. Hotel is also very dog friendly. The additional charge for dogs is slightly higher that the other accor hotel but on check in they receive a pack with toys & treats etc. Our impression of the staff at this hotel is that they were all very friendly, helpful but highly professional. We did not encounter any rude or unhelpful staff. Would highly recommend this hotel and we will definitely return soon.

This hotel is just very comfortable and has everything you need from a hotel. The reception area is spacious, our check-in quick and hassle free, the staff friendly and the room big enough and clean with shower (and bath!). The swimming pool is an added bonus and has enough chairs to ly on. Bar staff very friendly as well. The distance to the center of Valladolid is a little over 2 km which we liked as it's just walkable (if you don't like to walk you can easily find a taxi which will be around 5 euro's to take you to the city center). Definitely recommend this hotel.

We travel a lot in Europe and stay in many hotels. This was an impulse trip we booked last minute. It was a great choice. Small car park but ample free parking on roads nearby. Reception spacious, welcoming and accommodating. Quick check in. We were on quiet 5th floor, nice sized room with plush en suite and mini bar with fridge capacity for own stuff. Tea and coffee and working air con we always like and the room was very quiet too. Breakfast was a mixed buffet affair with some hot food. Ample, clean and hot or cold as required though continental "queueing" is always an experience. Small play area for children and quaint unsupervised, but well fenced off pool also a nice touch. We have already booked a return trip to include another stay here.

Service was incredibly slow and minor requests for things like butter to go with the bread had to be repeated several times. The staff provided very poor advice about the menu and there were no side options to order. We had two meals the first was billed as lamb chops with sweet potato chips. Where we come from a meal consists of at least 3 items - meat, vegetables and either rice, fries, potatoes or salad. We were served a plate of lamb chops with about 6 potato crisps! The second meal was billed as pork loin. When ordering it I asked if it comes with vegetables and the waitress said yes. When served this was literally a plate of what looked like pepperoni slices arranged in circles across the entire dinner plate, served with tiny breadsticks! The vegetables did not arrive. The staff said that this was a typical starters dish in Spain but they didn't tell me that when I ordered it for my MAIN course. It wasn't in the starter section of the menu, it was in the main courses. Also, the price was very high if a starter. After a long debate they offered to cook me the sirloin steak dish which I asked to be cooked medium. This was served very rare and with nothing else, no sides again! I have been to many restaurants and there are indeed some where you have to order sides separately, there were none on this menu and the staff even told me my dish had vegetables. Despite what it said on the menu or not, how dare the staff serve a dish which only consists of one item, they should surely ask if that is all you want. Novotel need to deal with this, starting with staff training and then sack the chef and hire someone who can cook a proper meal. For lunch the next day and my recommendation for anyone staying here is to walk 30 yards up the road to Mc Donalds!

Having stayed at (and reviewed) the Novotel Valladolid multiple times, this was the first stay to disappoint. It remains a good overnight stop and is well maintained (see previous reviews). However, the Hotel was very busy and service in the restaurant and lounge/bar suffered as a result. When on a long road journey a decent and relaxing dinner is I think important, but was not to be! Gruff and unhelpful staff (apart from one helpful barman/waiter). One meal arrived uncooked, I mean pre-prepared pasta Bolognese that had been put on a plate straight from the fridge. When we pointed this out, no explanation or apology a snatched plate taken back to the kitchen and returned lukewarm 10 minutes later (when the rest of our party had finished eating). Not even a muttered sorry. I am hoping this was a one off experience and management are addressing the understaffing and maybe even changing some of the staff. So I will stay again later this month and try again. Then if this continues to let the hotel down look for an alternative for my regular trips through Valladolid . All else was as reliable as ever, fingers crossed for the next stay.

The reception staff were very nice throughout my stay. In the first week, I went to the restaurant one evening around 730...I was ignored for over 20 minutes by the waitress in an empty restaurant. When I asked her for some service she was very rude and told me to wait – texting on her phone was her priority. I immediately got the manager and reported her. I was offered a free drink to which I declined. (Remind me how many million people unemployed in Spain again and this lady thinks she can treat customers like this?) The following Sunday I ordered some room service. I chose the fish dish and it arrived promptly but the bottom of the fish was still frozen. They came and collected it however recooking the same piece of fish made the cooked areas burnt and the frozen part defrosted. It was very disappointing after a long already exhausting day. I have pictures which show the reheated dish... Even the Ibis would not serve this. I also left my shirts to be dry cleaned from week one to wear in week two. Over the course of the week I took off the wrapping and wore a different shirt. I spotted a, noticeable black ink, spot on the front of my shirt which was still in the dry cleaning packaging. I immediately took this downstairs and spoke to the Front Office Manager (Vanetta) who said (in her exact words) “why do I have the problems and no one else? “ ….to which I replied you tell me? What’s different about me to be ignored in the restaurant? Receive frozen food? And then get my short stained and then be told I’m to blame! She is clearly in the wrong business – customer service in a prison maybe more aligned to her personality… Then in support of her attitude the GM, called Jose Antonio, appeared to be an expert on ink marks and said it was an old mark even though the shirt was a recent purchase. They then goaded me and said to buy a new shirt and send them the receipt! I loved my project in Valladolid, my team the city etc. was fabulous. The stay in the hotel is one that I hope I don’t have to do again anytime soon. I thought the Accor Group had better customer service and as result my result trip to Biarritz and San Sebastian we avoided them.

Stopped here on way to Algarve. This is a lovely hotel that I could of stayed in for extra nights. The room had plenty of space and was clean and tidy. We used the restaurant for dinner and breakfast, food and staff were excellent. We will probably stop on the way back up the road aswell.

C/ Puerto Rico S/n Valladolid Valladolid

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Free children's club

Located within a 5-minute walk of Museo de la Ciencia, Novotel Valladolid is within a mile (2 km) of Centro Cultural Miguel Delibes. This 4-star hotel welcomes guests with 138 rooms and conveniences like an outdoor pool, free in-room WiFi, and a free children's club. Museo Oriental and Monumento Regimiento Alcántara are also close to this Valladolid hotel.


Dining

In addition to a restaurant onsite, there is also a pub where you can enjoy a drink. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off with breakfast, available for a fee.


Rooms

All 138 soundproofed rooms feature sofa beds, minibars, and coffee makers. Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and bidets. Safes, phones, and desks are also available.


Property features

Guests of Novotel Valladolid enjoy an outdoor pool, free WiFi in public areas, and 4 meeting rooms. Self parking is available for EUR 12 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, a free kid's club, and an arcade/game room.

Room options

Superior Room, 1 Queen Bed (with Sofa bed)

Queen 1 | Sleeps 4

Executive Room, 1 Queen Bed (with Sofa Bed)

Queen 1 | Sleeps 4

Superior Room, 2 Single Beds

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

82% of guests recommend this hotel

Total of 835 reviews