Novotel Valladolid4.0 out of 5.0
Recent guest reviews
Service was incredibly slow and minor requests for things like butter to go with the bread had to be repeated several times. The staff provided very poor advice about the menu and there were no side options to order. We had two meals the first was billed as lamb chops with sweet potato chips. Where we come from a meal consists of at least 3 items - meat, vegetables and either rice, fries, potatoes or salad. We were served a plate of lamb chops with about 6 potato crisps! The second meal was billed as pork loin. When ordering it I asked if it comes with vegetables and the waitress said yes. When served this was literally a plate of what looked like pepperoni slices arranged in circles across the entire dinner plate, served with tiny breadsticks! The vegetables did not arrive. The staff said that this was a typical starters dish in Spain but they didn't tell me that when I ordered it for my MAIN course. It wasn't in the starter section of the menu, it was in the main courses. Also, the price was very high if a starter. After a long debate they offered to cook me the sirloin steak dish which I asked to be cooked medium. This was served very rare and with nothing else, no sides again! I have been to many restaurants and there are indeed some where you have to order sides separately, there were none on this menu and the staff even told me my dish had vegetables. Despite what it said on the menu or not, how dare the staff serve a dish which only consists of one item, they should surely ask if that is all you want. Novotel need to deal with this, starting with staff training and then sack the chef and hire someone who can cook a proper meal. For lunch the next day and my recommendation for anyone staying here is to walk 30 yards up the road to Mc Donalds!
Having stayed at (and reviewed) the Novotel Valladolid multiple times, this was the first stay to disappoint. It remains a good overnight stop and is well maintained (see previous reviews). However, the Hotel was very busy and service in the restaurant and lounge/bar suffered as a result. When on a long road journey a decent and relaxing dinner is I think important, but was not to be! Gruff and unhelpful staff (apart from one helpful barman/waiter). One meal arrived uncooked, I mean pre-prepared pasta Bolognese that had been put on a plate straight from the fridge. When we pointed this out, no explanation or apology a snatched plate taken back to the kitchen and returned lukewarm 10 minutes later (when the rest of our party had finished eating). Not even a muttered sorry. I am hoping this was a one off experience and management are addressing the understaffing and maybe even changing some of the staff. So I will stay again later this month and try again. Then if this continues to let the hotel down look for an alternative for my regular trips through Valladolid . All else was as reliable as ever, fingers crossed for the next stay.
The reception staff were very nice throughout my stay. In the first week, I went to the restaurant one evening around 730...I was ignored for over 20 minutes by the waitress in an empty restaurant. When I asked her for some service she was very rude and told me to wait – texting on her phone was her priority. I immediately got the manager and reported her. I was offered a free drink to which I declined. (Remind me how many million people unemployed in Spain again and this lady thinks she can treat customers like this?) The following Sunday I ordered some room service. I chose the fish dish and it arrived promptly but the bottom of the fish was still frozen. They came and collected it however recooking the same piece of fish made the cooked areas burnt and the frozen part defrosted. It was very disappointing after a long already exhausting day. I have pictures which show the reheated dish... Even the Ibis would not serve this. I also left my shirts to be dry cleaned from week one to wear in week two. Over the course of the week I took off the wrapping and wore a different shirt. I spotted a, noticeable black ink, spot on the front of my shirt which was still in the dry cleaning packaging. I immediately took this downstairs and spoke to the Front Office Manager (Vanetta) who said (in her exact words) “why do I have the problems and no one else? “ ….to which I replied you tell me? What’s different about me to be ignored in the restaurant? Receive frozen food? And then get my short stained and then be told I’m to blame! She is clearly in the wrong business – customer service in a prison maybe more aligned to her personality… Then in support of her attitude the GM, called Jose Antonio, appeared to be an expert on ink marks and said it was an old mark even though the shirt was a recent purchase. They then goaded me and said to buy a new shirt and send them the receipt! I loved my project in Valladolid, my team the city etc. was fabulous. The stay in the hotel is one that I hope I don’t have to do again anytime soon. I thought the Accor Group had better customer service and as result my result trip to Biarritz and San Sebastian we avoided them.
Stopped here on way to Algarve. This is a lovely hotel that I could of stayed in for extra nights. The room had plenty of space and was clean and tidy. We used the restaurant for dinner and breakfast, food and staff were excellent. We will probably stop on the way back up the road aswell.
Stayed here for 1 night . Clean room. Adequate size beds. Ate dinner there, I had burger, fair choice on menu, excellent service. Good wine to accompany meal. Town approx 30 min walk from hotel across a bridge.
nice room executive, with a good environment swiming pool, kind peoples for helping you when you hzve question. breakfast at 6.30 am which is good for business, and the restaurant open at 13h30 and 19h30 , thats good when you are hungry and not having a spanish stomach .
We had an inexpensive room only deal for a short summer break, and chose this hotel because it has a pool. It seems to be mainly a business hotel, in a modern suburb of the city, but we knew this already so that was fine. The reception staff were very friendly. The room was good, perfectly clean and comfortable, and our only fault with it was that the shower had a rather cheap plastic base which gave way under foot. We didn't have breakfast or any other meal in the hotel, so can't comment on the food. We did however spend much time availing of the swimming pool, which was well landscaped in comparison to some modern hotels we've experienced in Spain. Some grass, hedging, trees and shrubs softened it well from the surroundings. One criticism regards the hotel directly; we found it virtually impossible to get served at tables on the poolside terrace, and this was not a language issue as we speak adequate Spanish. It would be better not to have staff assigned to to the terrace at all, rather than employ people who make an art of ignoring customers. The second criticism relates to the lifeguard; this wasn't the first time in Spain that we've experienced a rigorous application of rules on one hand (for example insisting that the parasol by our loungers had to go up, despite us not wanting shade) and ignoring rules on the other (letting chaos reign when the pool filled up with children at the weekend, jumping, running and dive-bombing).
We booked the Novotel in Valladolid because of the picture of the ramparts. I don't know where the ramparts are, but they have nothing to do with the sleek, modern building we found on arrival. Disappointing. Our room did cater for dogs (a 20 Euro supplement, which we expected), and our German Shepherd was happy. It incorporated the usual amenities, all of which worked well, and the beds were comfortable. We dined at the hotel restaurant, which had a fine sounding menu. My companion went for the tagliatelle. She did not expect the vegetables to be sliced tagliatelle fashion, without any pasta present. Nor did she expect such a small portion. I by contrast went for the scrambled eggs with potato and ham. This was terrific, but not quite as described; it comprised two fried eggs on a bed of deep fried potato match sticks, intertwined with slices of Iberian Ham. Quite delicious, and really enough for a main course. I went for the beef wellington as a main; this was delivered with tiny portions of vegetables and both meat and pastry were a little dry. My companion had the entrecote steak, but was not asked how she liked it. It arrived looking great, but very red in the middle. It was sent back, but on return was little changed. She carved off the outside pieces, and the dog ended up with the raw middle as a treat. The sweets were standard fare and quite tasty. Breakfast was good, with plenty of choice. We wanted secure parking, which the hotel provided for a 12 Euro supplement, but we were aware of this in advance. The hotel catered well for the dog, provided some treats and a toy, which he appreciated. Overall our overnight stay had good bits and bad bits, hence my 3 star rating.
We were so pleased to find a good hotel that enthusiastically accepted our dog as a guest. We had a good stay and enjoyed an excellent local cuisine evening dinner and perfect breakfast before setting off on the remainder of our journey
We've stopped at this hotel in our way home. It was clean, staff very nice and helpful. They bothered to give us precise instructions to go to the city center and have a good meal. The breakfast was very good, above my expectations: good bread and almost everything you can find even in the most expensive hotels. Fair price. I would advise everyone to stay there is you are staying for a couple of days.
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
- Free children's club
Located within a 5-minute walk of Museo de la Ciencia, Novotel Valladolid is within a mile (2 km) of Centro Cultural Miguel Delibes. This 4-star hotel welcomes guests with 138 rooms and conveniences like an outdoor pool, free in-room WiFi, and a free children's club. Museo Oriental and Columbus Monument are also close to this Valladolid hotel.
In addition to a restaurant onsite, there is also a pub where you can enjoy a drink. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off with breakfast, available for a fee.
All 138 soundproofed rooms feature sofa beds, minibars, and coffee makers. Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and bidets. Safes, phones, and desks are also available.
Guests of Novotel Valladolid enjoy an outdoor pool, free WiFi in public areas, and 4 meeting rooms. Self parking is available for EUR 12 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, a free kid's club, and an arcade/game room.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 806 reviews