Had to move to 2 rooms due to AC not working but the front desk made sure we where good .
Our room had busted lightbulbs, stained furniture (like really stained), holes in the sheets, no privacy lock on the door, bathroom door didn’t close, the bed was like rocks, there was a window in the bathroom with no lock and the WiFi didn’t even work. When reaching out to the staff about these room conditions we were denied a refund and denied being able to move rooms. I was given an email to submit a complaint that has just gone unanswered. Considering it’s a yahoo email address and not even one for the property I can’t say I’m surprised. DON’T stay here. Spend more money and go anywhere else. The only thing this hotel was missing was roaches.
microwave had a coffee cup half full inside sitting on top of some cheese that had spilled on to the microwave table. not enough towels had only one bath towel for 2 people. lamp near the TV wasn't plugged in I went to plug it into wall socket and the wall socket had caught fire and the lamp cord was not in socket really not a happy camper with this motel. I have stayed in other Americas and they were not close to this one they were better will not stay here again though
Pictures are deceiving. More run down than you would think. I paid for the room, left & found another hotel. Manager wouldn't let me cancel upon finding the place lacking.
No problem getting around town from hotel. No bad traffic problems.
A/c didnt work to good pubic hairs in restroom bathtub was clogged lights were out in vanity area and the worst part my 2 year old son found the casing to a tampon under the bed.. stay away from this place
I stayed here as it was the cheapest hotel with a brand name i could find near the Twisted Sisters Routes. I knew going in that it was a budget hotel, so my expectations were low enough. I wasn't expecting the Waldorf Astoria or anything. The staff was friendly and provided great service. We found that our smoke detector was hanging open and the swingbolt on the door was broken. We notified the staff while in the morning and it was fixed when we returned later that day! The room was nothing special. There were a few dead bugs in the corner and it was a little musty inside. The furnishings were quite spartan but the bed was comfortable enough. It was a decent place to sleep, but I was glad I had plans out and about.
The person who running this hotel now is not nice at all I didn't like the service this time I don't know if I want to stay there anymore
This hotel is a nice good clean hotel can't get any better for the price. Friendly staff also.
Exactly what i needed for a one night stay. Clean room. Nice TV. with fridge and Microwave.
I was pleasantly surprised. I had stayed at this chain before and was expecting much less for the price. It was an enjoyable stay. Recommend it!
the rooms were good and roomy. very comfortable and clean..
Located within a mile (2 km) of Memorial Golf Course, Americas Best Value Inn Uvalde is within 2 miles (3 km) of John Nance Garner Museum. This 72-room motel welcomes guests with conveniences like an outdoor pool, coffee/tea in a common area, and express check-out.
The 72 rooms are air-conditioned and have free local calls. Bathrooms have hair dryers, free toiletries, and toothbrushes and toothpaste.
At Americas Best Value Inn Uvalde, guests have access to an outdoor pool, free WiFi in public areas, and coffee in a common area. You'll find RV, bus, and truck parking. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include express check-out, a convenience store, and a TV in a common area.
Had to move to 2 rooms due to AC not working but the front desk made sure we where good .
Our room had busted lightbulbs, stained furniture (like really stained), holes in the sheets, no privacy lock on the door, bathroom door didn’t close, the bed was like rocks, there was a window in the bathroom with no lock and the WiFi didn’t even work. When reaching out to the staff about these room conditions we were denied a refund and denied being able to move rooms. I was given an email to submit a complaint that has just gone unanswered. Considering it’s a yahoo email address and not even one for the property I can’t say I’m surprised. DON’T stay here. Spend more money and go anywhere else. The only thing this hotel was missing was roaches.
Dear Jennifer, Property maintenance is imperative to our team, so it is regrettable that you didn’t receive accommodations reflective of our high standards. Housekeeping and maintenance are looking into these matters so we can continue to improve, though we're sorry to hear that we did not have any further rooms available to accommodate your room change request. Regarding your refund, please know that we have limited control over rooms booked through third-party sites, and you will have to contact that specific site with any changes you wish to make to your reservation. If you wish to discuss this further, please reach out to us offline. We hope for the chance to change your opinions the next time your travels bring you to town.
We appreciate your review.
microwave had a coffee cup half full inside sitting on top of some cheese that had spilled on to the microwave table. not enough towels had only one bath towel for 2 people. lamp near the TV wasn't plugged in I went to plug it into wall socket and the wall socket had caught fire and the lamp cord was not in socket really not a happy camper with this motel. I have stayed in other Americas and they were not close to this one they were better will not stay here again though
Thank you for sharing your feedback. We are truly sorry for the inconveniences you experienced. We will make sure to correct the issues right away. We strive to better serve our guests so thank you for letting us know.
Thank you for your rating. As always we strive for a top rating, so please let us know how we can improve by reaching out to us at your convenience. We appreciate your feedback!
Pictures are deceiving. More run down than you would think. I paid for the room, left & found another hotel. Manager wouldn't let me cancel upon finding the place lacking.
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
No problem getting around town from hotel. No bad traffic problems.
Thank you Rudy for your rating and review! We appreciate you and look forward to seeing you again soon.
A/c didnt work to good pubic hairs in restroom bathtub was clogged lights were out in vanity area and the worst part my 2 year old son found the casing to a tampon under the bed.. stay away from this place
Thank you for your feedback. We apologize for the issues you encountered during your stay with us. We are working hard with our staff to implement new guidelines to avoid any issues in the future, as well as servicing our ac units. Please consider us next time you are in the area.
I stayed here as it was the cheapest hotel with a brand name i could find near the Twisted Sisters Routes. I knew going in that it was a budget hotel, so my expectations were low enough. I wasn't expecting the Waldorf Astoria or anything. The staff was friendly and provided great service. We found that our smoke detector was hanging open and the swingbolt on the door was broken. We notified the staff while in the morning and it was fixed when we returned later that day! The room was nothing special. There were a few dead bugs in the corner and it was a little musty inside. The furnishings were quite spartan but the bed was comfortable enough. It was a decent place to sleep, but I was glad I had plans out and about.
The person who running this hotel now is not nice at all I didn't like the service this time I don't know if I want to stay there anymore
thank you for your review. glad to hear that the issue got fix as soon as possible