Hotels near Upstate Concert Hall

"This establishment is very old and not maintained well. The pool room smells strongly of mold, the carpets throughout are old and dirty. The main building doors do not lock and the room doors do not lock appropriately. The room was not clean, the hallways smell of cigarette smoke and marijuana. People are actively smoking throughout the building hallways, some staff. It is obvious that this establishment is poorly managed. Photos and recordings were sent to corporate, I ended my stay 1 day in related to safety issues, poor services (WiFi) and the corporate team did refund and support concerns."

"The staff were very rude. The room was not properly stocked with toiletries, linens, ice bucket and cups. When we asked staff for items they said they would be up in 5 minutes which they never came and we had to keep calling them. They acted like they did not want to be bothered. This will be our last time staying here it seems each time it is something new."

"We had a clean room. I didn’t like that when your at the pool and need to go to the bathroom you have to walk through the hallway in wet bathing suit. Very uncomfortable for the grandkids plus more of a chance to slip. The directions to connect to WiFi were unclear, I had to call front desk for help and bring my 3 grandchildren with me. Then the directions for the TV were not clear. I was looking for some paper directions but they were on TV. I finally figured that out but couldn’t figure out how I could connect to my Netflix so we watched on my laptop. The free breakfast could be a little better as far as maybe scrambled eggs but was good. The staff was extremely nice and helpful. "