2/10 Terrible
Javeed
Jan 26, 2026
Disliked: Cleanliness, amenities, property conditions & facilities
This was one of the most disappointing hotel experiences I’ve ever had, and I don’t understand how this property is marketed as “5-star.”
We paid to stay here and couldn’t even reliably access the resort/our room. When we arrived, there was construction with blocked-off access and staff wouldn’t allow paying guests through. We were told “Security is coming.” We waited and followed up—security never came. No escort, no clear direction, no ownership. The only response we eventually got was essentially “go to the room,” as if blocking guests from entering is normal.
What made it worse: they offered NOTHING to fix their mistake. No meaningful apology, no remedy, no compensation, and no manager stepping in—just deflection and moving on.
Cleanliness was also a serious issue. The room felt damp and poorly maintained, with concerns around the bathroom. The A/C had an unpleasant odor and appeared dirty, making the air quality feel questionable. Even dining was unsanitary: at one of the restaurants the silverware was visibly not properly cleaned (residue/film). Disgusting for a resort at this price point.
We also experienced bites/skin irritation consistent with pests. Regardless of what they claim, we left uncomfortable and concerned—and they showed no urgency.
Worst part: after the stay I emailed the resort FIVE times and called TWICE. Not one person has returned a single response.. If you’re wondering whether they’ll take care of you when an issue occurs they won’t!
Javeed
Stayed 1 night in Dec 2025
