See all properties

Hotel Palapa Palace

3.0 star property
Hotel in Tuxtla Gutierrez with a 24-hour business center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Palapa Palace

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
View from room
Interior entrance
Reception
Plasma TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Boulevard Belisario Dominguez No. 4389, Fraccionamiento La Gloria, Tuxtla Gutierrez, CHIS, 29054
  • Place, Plaza Ambar
    ‪3 min walk‬
  • Place, Marimba Park
    ‪14 min drive‬
  • Place, Tuxtla Guitierrez Central Square
    ‪19 min drive‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪75 min drive‬

Room options

View all photos for Comfort Room

Comfort Room | Premium bedding, in-room safe, desk, blackout drapes

Comfort Room

8.4 out of 10
Very good
(12 reviews)
  • 247 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout drapes

Double Room, 2 Double Beds

8.0 out of 10
Very good
(2 reviews)
  • 333 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Tuxtla Gutierrez

Located within a 5-minute walk of Plaza Ambar, Hotel Palapa Palace is within a few miles (5 km) of Foro Chiapas. This 82-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Plaza Ambar - 3 min walk - 0.2 miles
  • Plaza Crystal Shopping Mall - 8 min drive - 2.1 miles
  • Plaza las Americas Shopping Mall - 11 min drive - 3.0 miles
  • Marimba Park - 14 min drive - 3.8 miles
  • Tuxtla Guitierrez Central Square - 19 min drive - 5.0 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 60 min drive

Restaurants

  • ‪Pop Salads - ‬7 min walk
  • ‪El guajiro - ‬3 min walk
  • ‪Caldos de gallina don pepe - ‬7 min walk
  • ‪Domino's Pizza - ‬6 min walk
  • ‪pozoleria Yoli - ‬4 min walk

About this property

Hotel Palapa Palace

Hotel in Tuxtla Gutierrez with a 24-hour business center and a 24-hour front desk
Guests of Hotel Palapa Palace enjoy an outdoor pool, free WiFi in public areas, and meeting rooms. There's free parking and an area shuttle. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and tours or tickets. Additional amenities include a 24-hour business center, a computer station, and free newspapers.
Guests can expect free WiFi and plasma TVs with cable channels. Beds sport premium bedding and bathrooms offer free toiletries. Refrigerators, safes, and phones are also standard.
Recreational amenities at the hotel include an outdoor pool.

Similar properties

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Hotel Palace Inn
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 528 reviews
$42 nightly
The price is $50
Dec 26 - Dec 27
Total with taxes and fees
Hotel Palace Inn

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to noon on weekdays and 8:00 AM to noon on weekends; MXN 130 to 250 for adults and MXN 130 to 250 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs only
  • 1 total (18 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 130 to 250 for adults, and MXN 130 to 250 for children
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
  • Check-in: 1:00 PM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Palapa Palace
Hotel Palapa Palace Tuxtla Gutierrez
Palapa Palace
Palapa Palace Tuxtla Gutierrez
Palapa Palace Tuxtla Gutierrez, Mexico - Chiapas
Hotel Palapa Palace Hotel
Hotel Palapa Palace Tuxtla Gutierrez
Hotel Palapa Palace Hotel Tuxtla Gutierrez

Frequently asked questions

Is a free cancellation option available at Hotel Palapa Palace?

Hotel Palapa Palace offers free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Palapa Palace?

As of Dec 25, 2025, prices found for a 1-night stay for 2 adults at Hotel Palapa Palace on Jan 16, 2026 start from $41.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Hotel Palapa Palace?

This hotel is located in Tuxtla Gutierrez, just steps from Plaza Ambar. You'll also find Plaza Crystal Shopping Mall and Cana Hueca Park within a short drive.

Is parking available on site at Hotel Palapa Palace?

Yes, secured self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Hotel Palapa Palace feature a casino at the property?

No, Hotel Palapa Palace doesn't have a casino.

Will I find an indoor pool at Hotel Palapa Palace?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 9:00 PM.

What will couples enjoy most about a stay at Hotel Palapa Palace?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a restaurant, and proposal/romance packages.

Are there hot tubs at Hotel Palapa Palace?

No, this hotel doesn't have a spa tub.

Does Hotel Palapa Palace have a restaurant that serves breakfast?

Yes, Hotel Palapa Palace serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Will Hotel Palapa Palace allow pets to stay for free?

Yes, dogs can stay for free at Hotel Palapa Palace.

Does Hotel Palapa Palace have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Palapa Palace?

The closest major airport to Hotel Palapa Palace is Angel Albino Corzo Intl Airport (TGZ), which is 25.1 mi away (60 minutes by car).

Are there rooms with balconies at Hotel Palapa Palace?

No, at Hotel Palapa Palace, there aren't any guestrooms that list a balcony.

Hotel Palapa Palace Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 119 out of 211 reviews
Rating 8 - Good. 50 out of 211 reviews
Rating 6 - Okay. 20 out of 211 reviews
Rating 4 - Poor. 10 out of 211 reviews
Rating 2 - Terrible. 12 out of 211 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

citlalli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Cristhian, San Francisco

Liked: Amenities
Nice place
Stayed 1 night in Mar 2025

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

ANie

Stayed 3 nights in Dec 2024

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Mario

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

julio, humble

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no negative reviews. Check in was easy and fast as well as checking out.
Stayed 1 night in Oct 2024

10/10 Excellent

Ciro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo perfecto!!
Stayed 6 nights in Jul 2024

10/10 Excellent

Aldrin de jesus

Stayed 9 nights in Jun 2023

10/10 Excellent

Raul

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023

8/10 Good

SALOMON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Good in general
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Great food in hotel restaurant, they arranged for taxis and tours. Right across the street from large Bodega.
Stayed 1 night in Feb 2019

6/10 Okay

José Neil Amhed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lamentablemente en la cocina les falta tener más cuidado en la preparación por ejemplo pedí un spaghetti Alfredo y el mesero me dijo que estaba recién hecho y la pasta fresca, y pues realmente no fue así juzguen la foto, la pasta café, cuando es fresca es amarilla, no tenía crema pasado de orégano, le pusieron lechuga, y le faltó crema , he comido esa misma pasta en otros lugares y la comparación es avismal, pedí arrachera y me la sirvieron fría, en cuanto a eso todo lo demás está genial
Stayed 1 night in Sep 2025

2/10 Terrible

José Neil Amhed

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Por favor cheque. Su sistema de reservaciones

Hice mi reserva el dia 22 aprox a las 9 y media, y al llegar al hotel resulta que me dicen que no hay reservación registrada, mostré el número de itinerario que envía la aplicación de hoteles.com y el dependiente del hotel me dijo que no eran los 14 números que tenían que ser 10 dígitos, por lo tanto NO APLICO LA RESERVACIÓN y se hizo el cobro contratando la habitación directamente con el hotel, ya siendo las 11 y media de la noche no quedó opción y tuve que pagar directamente al hotel el costo de la habitación, otra cosa que molesta, el cobro de perros, en la aplicación dice SE ACEPTAN MASCOTAS, más no dice debe dejar 500 pesos de depósito por si hace daños a la propiedad, no tengo problema en darlos pero que especifiquen a tiempo para no tomar como cobros sorpresa este tipo de gasto
Stayed 1 night in Sep 2025

10/10 Excellent

Bibiana Cruz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien.
Stayed 3 nights in Sep 2025

10/10 Excellent

Roberto

Stayed 2 nights in Aug 2025

8/10 Good

CANDELARIA

Disliked: Cleanliness, staff & service
Que bueno que permiten nascotas
Stayed 1 night in Aug 2025

10/10 Excellent

Armando

Stayed 1 night in Aug 2025

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Joshua

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opciones de habitaciones
Stayed 1 night in Aug 2025

10/10 Excellent

Ricardo

Stayed 2 nights in Aug 2025

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Geraldine Ivette

Liked: Staff & service, amenities
Había muchos mosquitos en la habitación, lo bueno que hay un Aurrera cerca para comprar insecticida!! El.perwonal muy atento !! El restaurante excelente atención y comida
Stayed 5 nights in Jul 2025

Hotels