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Best Western Crystal Palace Hotel

4.0 out of 5.0

Recent guest reviews

Excellent location - just by the train station, very convenient for train travellers. Although the area is popular spot for African and Turkish immigrants - many street vendors and kebab eateries, it is not a dangerous place. The room was clean and quiet. Very warm. My boyfriend noted that the tv was the right size to watch it comfortably from the bed. Bathroom had all the necessities- heating, hair dryer, toiletries, tho I would have liked hair conditioner as well. Breakfast had a big choice of food - starting from 4 types of cornetti (Italian for croissants) to cheeses, scrambled eggs and bacon. Thanks to staff for all the help - we were aloud to leave our bags before check in time and had a taxi called to go to airport. Definitely would stay there again.

Very convenient for the station of Porto Nuovo. Close to the old center. of Torino. What this hotel lacks in cosyness it makes up in wackiness! Largest room ever with a huge mezzanine. Comfortable and nice staff. Decent all round.

We stayed at the Hotel Crystal Palace, Turin for two nights, arriving by train from Lyon and before taking a train to Florence. The train came to Porta Susa in Turin and we took the Metro, three or four stops to Porta Nuova to get to the hotel. Our departure was from Porta Nuova making it sensible in staying close to the station. Our room was 511 which was of a good size, the bathroom had a Jacuzzi. There was some noise from the station, but not too bad. Oddly the breakfast room was on our floor, but perfect for us. There was a good choice of quality products, I learnt to have Cafe macchiato, an expesso with a dash of milk. The breakfast staff were superb, a credit to the hotel, the staff at the reception desk were also helpful at check out and kindly kept our bags for a few hours. The hotel is close to some of the main sights of the great city too.

We stayed here for one night on the way home from Tuscany, and whilst the hotel was nice, the location was not the best. If you are staying here, remember to pre-book your hotel parking. We assumed that the hotel would have a parking, which it did but it was full and because we had not pre-booked parking, we could not park there. Parking was on the streets around it, the car was fine but not the same as being in a secure car park. The other off street parking had people showing you where the spaces were but they expected some money for the privilege..... We walked to the Huntsman pub for something to eat which was about 5 mins walk away. Breakfast is on the 5th floor, which we were told had a great view of the City but we could not find any such view, but breakfast was fine. Don't think I would stay here for longer than 1 night.

The hotel is across the street from the railway station and walking distance from major downtown touristic attractions. The amenities are simple, if present at all (no pool, no gym). The bar atmosphere is terrible, but there are many bars close to the hotel. Breakfast has a lot of choices, but quality of bread, juices et cetera no perfect. Rooms are spacious and well equipped. People at reception very helpful.

Too brief a stay in what was a beautiful, and friendly city. Visiting the palaces in the evening was incredible- they really are astounding and the art work incredible. The hotel was comfortable and good value and all the staff we encountered were friendly and helpful.

Centrally located ( 2 blocks from Via Roma) this hotel is a gem. Granted he neighborhood is a bit sketchy right across from the puerta Nuova train staiton but it is SAFE!!!! Just colorful. You can get to anywhere inthe center of Turin in 10 to20 minutes. The front desk staff is courteous and helpful... I would stay there again! Grazie.

We stayed in a two-floor suite for 3 nights, which was a good experience overall. The check-in and check-out process could be streamlined somewhat, however. Our suite was very nicely fitted out, with a sitting area and dining table on the lower floor and the bedroom on the upper floor. It also had a balcony going onto an inner courtyard. The bathroom had a jacuzzi bath with a shower over it, which was prone to a little leakage. The room and bathroom were spotlessly clean. We slept well throughout our stay, although thankfully our windows opened onto a quiet courtyard, otherwise as the air-conditioning was not yet activated, it would have been too hot. Breakfast was pretty good and in line with our expectations for Italian hotels. Waffles and syrup were particularly good. The location is handy, right by Porta Nuova station, and did not feel unsafe, as other reviews have suggested. Indeed the usual precautions required in any big city apply. We felt our stay offered good value for money, and would consider using this hotel again on a future visit to Turin.

Formerly a Mecure hotel, the crystal palace is in a perfect location, near the train station and only a few mins walk from all the sights. There is parking in the hotel, but it was on a first come first served basis (at the time of booking) and we were lucky to get the last space for 20 euro a day. The hotel itself is a lovely old building with large rooms and bathroom. I would definitely come back again.

We booked this hotel based on location and prior reviews. We booked a family room which has a loft with a bed, desk, and television and main floor had sofa bed, large table, large bathroom, 2 veranda, and a television. This property is so clean and the staff very welcoming and helpful. We arrived early and staff held our bags in a secure location. Breakfast was basic but very good. Highly recommend this property for travel to Turin!

Room options

Standard Room, 1 Twin Bed

Twin 1 | Sleeps 1

Standard Room, 2 Twin Beds

Twin 2 | Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

King 1 | Sleeps 2

Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room)

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

78% of guests recommend this hotel

Total of 601 reviews