Best Western Crystal Palace Hotel

I have been in Turin many times. I lost count, but probably close to 10 times now. Hotels have been from very bad to very good and this one tops them all. Room was beautiful, location, next door to the station and 15 minutes walk to the centre of Milan excellent. Breakfast had everything you asked for. I won't be looking anywhere else.

Right next to Turin station, it’s really convenient if you are passing through like we were. One night is plenty here. The area is pretty seedy with some odd characters around. Keep your valuables close. The hotel is spotless, with very friendly staff. The bar area was well appointed and the breakfast was excellent. However, the room was difficult. We were on the top floor and so under the roof, which was pitched. The spa bath was relaxing but hard to get in and out of. Wouldn’t use it if you were a bit infirm but as its the only bath/shower you would be stuck. The bed was rock hard and squeaky. Consequently, we slept badly and the gunfight around midnight down the road was disconcerting. Could also hear everyone in the hallway. And why do they install fire alarms that have bright lights? The one above the bed was so bright it lit the room up. Would not stay there again.

Hotel is pleasant, rooms are clean, well equipped and spacious, breakfast rich and there is variety of food. But I was robbed at the payment at the check-in. Exchange rate which should be around 1,711 for HRK was 1,85. This is embarrassing.

I've just recently returned from Turin and stayed in this hotel with my husband and two young children. This hotel was about half hour drive away from the airport and about 10 minutes walk from the shopping district of Turin. We were given a mezzanine room with a large comfortable king size bed and a sofa bed. It was very spacious and my kids loved the two levels in bedroom. The bathroom was large and spacious and my kids loved the jacuzzi bath. Air conditioning was working well and we also had a nice balcony. Breakfast was basic but did the job. Would have liked to have some bottled water in the room but there was shop two doors down so wasn't a big problem.

Great location, exceptional cleanliness, very helpful and professional staff. Spa bath was very nice surprise. Breakfast buffet was delicious. Very happy and for sure will be back. Thank you very much guys.

Lovely hotel near the centre of Turin, opposite the train station. My room had a view of the mountains from the balcony. Really nice room with safe (free of charge), plenty of space, shower over a jacuzzi bath. Continental breakfast as expected, nice friendly and helpful staff. Good double glazing so no noise from the busy street below. Shopping areas nearby and a good selection of cafes, restaurants and bars. Will definitely stay here again.

Good price service ratio in a friendly and very well situated hotel in the city center of Turin. The breakfast on the last 5th floor is good and diversified. The air conditioning is more than appreciated. I went there for both business and leisure purposes, also with kids in the 2-floor family room, very convenient.

Really love Best westerns an a chain of hotels, Bangkok best western is superb and although this one isn’t as grand it is still value for money. Comfy spotlessly clean rooms, great shower and the full breakfast including buffet is one of the best breakfasts I’ve had in a hotel. Also the Gentlemen on service at breakfast (Asian man) fabulous customer service, thank you!

The hotel is located in the center of a controlled access area and from 0730 to 1030 daily it is very difficult to reach by car. There is no parking and the hotel sends you to a privately owned garage that charges 25Euro per day, you must leave the keys with the garage operator and there is a sign that states they are not responsible for stolen objects or damages to the car. If you want to take a sandwich for the road from the breakfast buffet you are told it costs 3Euro, this is bad given the fact that the entire breakfast costs 4Euro when one is paying using the points from Best Western. The internet is unreliable and the TV channel selection is a total disappointment, no English channels, not even CNN. The Jacuzzi in the Deluxe rooms is useless, old and outdated don't waste your money on an upgrade. The carpet is old and not very clean.