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Maya Cabanas & Cenote Tulum

2.0 star property

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Photo gallery for Maya Cabanas & Cenote Tulum

Property grounds
Point of interest
Bungalow Cuadruple Suite
View from property
Courtyard view

Reviews

6.2 out of 10

Popular amenities

  • On private beach
  • Parking included
  • Housekeeping

Explore the area

View in a map
Carretera Tulum Boca Paila Km 10, Tulum, QROO, 77780
  • Place, Tulum Beach
    ‪3 min walk‬
  • Place, Playa Paraiso
    ‪16 min drive‬
  • Place, Tulum Mayan Ruins
    ‪23 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪80 min drive‬

Room options

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Exterior

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  • Pool
  • Breakfast included
  • All inclusive
7.8 out of 10, Good, 1,001 reviews
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The price is $304
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Total with taxes and fees
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About the neighborhood

Tulum

Located in Zona Hotelera within a short stroll of Sian Ka'an Biosphere Reserve, Maya Cabanas & Cenote Tulum is within a 10-minute drive Tulum National Park. This 8-room guesthouse welcomes guests with conveniences like a private beach, free self parking, and a terrace.
View more Guest Houses in TulumOpens in a new window

What's nearby

  • Tulum Beach - 3 min walk - 0.2 miles
  • Tulum National Park - 11 min drive - 5.1 miles
  • Las Palmas Public Beach - 14 min drive - 6.0 miles
  • Playa Paraiso - 16 min drive - 6.4 miles
  • Tulum Mayan Ruins - 23 min drive - 7.5 miles

Getting around

  • Tulum Intl. Airport (TQO) - 61 min drive

Restaurants

  • ‪Ilios | Greek restaurant in Tulum - ‬16 min walk
  • ‪Rosa Negra Tulum - ‬19 min walk
  • ‪ARCA - ‬18 min walk
  • ‪Casa Banana - ‬15 min walk
  • ‪Secrets Tulum Beach Club - ‬17 min walk

About this property

Maya Cabanas & Cenote Tulum

Guests staying at Maya Cabanas & Cenote Tulum enjoy a private beach, free WiFi in public areas, and a terrace. If you drive, take advantage of free parking. The front desk has multilingual staff that can help with tours/tickets and luggage storage. This smoke-free guesthouse also has a garden.
Bathrooms offer rainfall showers and free toiletries. Ceiling fans are also standard.
Recreational amenities at the guesthouse include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Pool
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Bicycle rentals
  • Ecotours
  • Kayaking

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • On a private beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

More

  • Ceiling fan
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - midnight
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 50 per stay

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 15
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Maya Cabanas Cenote Tulum Hotel
Maya Cabanas Cenote Hotel
Maya Cabanas Cenote Tulum
Maya Cabanas Cenote
Maya Cabanas Cenote Tulum
Maya Cabanas & Cenote Tulum Tulum
Maya Cabanas & Cenote Tulum Guesthouse
Maya Cabanas & Cenote Tulum Guesthouse Tulum

Frequently asked questions

What is there to do around Maya Cabanas & Cenote Tulum?

This guesthouse is situated in Zona Hotelera within a short 1-minute walk of Tulum Beach and also 13 minutes on foot from Sian Ka'an Biosphere Reserve. You'll also find Tulum National Park and Ven a la Luz Sculpture within a short drive.

Is parking available on site at Maya Cabanas & Cenote Tulum?

Yes, self parking is offered for free at the guesthouse. Wheelchair-accessible parking is also available for guests.

Does Maya Cabanas & Cenote Tulum have a casino at the property?

No, Maya Cabanas & Cenote Tulum doesn't have a casino.

Will I find an indoor pool at Maya Cabanas & Cenote Tulum?

No, there is no indoor pool at this guesthouse.

What amenities will couples enjoy at Maya Cabanas & Cenote Tulum?

Amenities that appeal to couples at this lakeside guesthouse include a rainfall showerhead as well as a private beach and a terrace.

Does Maya Cabanas & Cenote Tulum have a hot tub?

No, this guesthouse doesn't have a spa tub.

Does Maya Cabanas & Cenote Tulum have a restaurant that serves breakfast?

No, Maya Cabanas & Cenote Tulum doesn't have a restaurant that serves breakfast.

Does Maya Cabanas & Cenote Tulum have connecting rooms available?

No, there aren't connecting guestrooms at this guesthouse.

What is the closest airport to Maya Cabanas & Cenote Tulum?

The closest major airport to Maya Cabanas & Cenote Tulum is Tulum Intl. Airport (TQO), which is about 12.9 mi away.

Are there rooms with balconies that I can book at Maya Cabanas & Cenote Tulum?

Yes, some accommodations at this guesthouse offer either a balcony and a patio where guests can enjoy garden and pool views.

Maya Cabanas & Cenote Tulum Reviews

Reviews

6.2
Rating 10 - Excellent. 14 out of 90 reviews
Rating 8 - Good. 26 out of 90 reviews
Rating 6 - Okay. 17 out of 90 reviews
Rating 4 - Poor. 14 out of 90 reviews
Rating 2 - Terrible. 19 out of 90 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

4.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Sarah

Disliked: Staff & service, room comfort

Bad service, double booked our rooms

We made a booking far in advance. Upon arrival they appeared to have double booked their hotelrooms so even though we already paid for everything we had to spend the whole day looking for another place to stay. The alternative they offered was a hotel in the city center far away from the beach and nothing like the experience we were looking for. Luckily we found some other places to stay but we had to book 2 different hotels because it was busy everywhere. The guy behind the desk wasn't very helpful and showed little interest. I wouldn't recommend staying there. Rather go to Chan Cabanita we had a great stay there right at the beach.
Stayed 2 nights in Mar 2020
Verified

4/10 Poor

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
El pago al hotel le aparece que no se le pago la estancia y me quisieron cobrar nuevamente no me hicieron el cobro por cuestiones de internet pero se quedaron con mis datos de la tarjeta y me van a volver a hacer el cobro me gustaría me pudieran apoyar con el comprobante de pago del hotel gracias
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place! Peaceful, wonderful beach, best area to relax and disconnect from the world
Stayed 5 nights in Nov 2019
Verified

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities

Cabañas en plena naturaleza

La cabaña era cómoda pero hubiera hecho falta un ventilador más potente porque pasamos mucho calor. Lo que más nos ha gustado es el entorno natural, la posibilidad de utilizar el kayac para explorar el cenote y ver animales. También el recepcionista y los trabajadores han sido muy atentos y agradables. Quién espere las comodidades de un hotel mejor que no venga, no deja de ser una cabaña en plena naturaleza.
Stayed 7 nights in Sep 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people working there were very friendly and helpful. It was beautiful there as well and very well taken care of.
Stayed 4 nights in Jul 2019
Verified

2/10 Terrible

Karina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Llegue estando embarazada, caían arañas del techo nunca mw regresaron el dinero
Stayed 2 nights in Jan 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
PLEASE READ BEFORE BOOKING HERE! This property is awful. No Internet, no hot water, the windows protection was broken, and there a lot of insects in a room. Nobody can speak English to explain. The service is awful, no water to drink. Don't look on pictures, they are completely different from what you will see!!! We originally booked here because the pictures made it seem as a cool experience and it looked as though you are on the beach, in actually it is not. The room did not have water nor electricity, nor internet we had to find the internet in another hotel and booked another hotel because it was not safe to stay in this hotel. The guy on front desk was so rude and didn’t want to help. We paid 800$ for 4 nights for nothing because we did not stay at this hotel and they did not money at least part of it. The max cost is 40-50$ because it is like cabin in the wood. I am very disappointed with Expedia because they have to check the places which they sell and provide prices based on place conditions. The manager was lying because they said they will not refuse to reimburse. But we did not get anything back. They had to return at least half. Not the case. I am so disappointed in Expedia for not trying to help. I would not book this hotel. You WILL regret it. Please stay away from this hotel. It is the worthiest experience. When you paid $800 for nothing.
Stayed 4 nights in Apr 2019
Verified

6/10 Okay

Nallely

Disliked: Staff & service, amenities
Me pareció bonito, pero muy poca atención. Las personas que nos recibieron parecían estar intoxicadas.
Stayed 2 nights in Apr 2019
Verified

2/10 Terrible

Alyssa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
PLEASE READ BEFORE BOOKING HERE! I originally booked here because the pictures made it seem as a cool experience and it looked as though you are on the beach, in actually it is not. When we arrived after a 2 hour drive to the cabaña we were given a hut. The hut did not have water nor electricity for the 1st part of our stay. When we asked the man at the desk to help us he said he would but I believe he forgot so my friends went to ask him again. With this being said we did not have a fan and were not able to use the bathroom until it was fixed. The bathroom has no separation so the water goes EVERYWHERE. Which led me to fall and hurt my arm and leg on my vacation. I decided to check out and find another place to stay but the guy I believe his name is Jorge told me I had to call Expedia, FYI there is no WiFi and no reception, my phone unfortunately broke during the stay so I was unable to call until I got back to California. Jorge was so rude and didn’t want to help and told me i had to do it on my own. When I refused to leave he asked his boss and his boss explained if I call Expedia they will not refuse to reimburse. Not the case. I am so disappointed in Expedia for not trying to help. I would not book this hotel. You WILL regret it.
Stayed 3 nights in Apr 2019
Verified

6/10 Okay

David

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Es una buena opción, especialmente por un cenote que forma parte del hotel. Sin embargo las cabañas no tienen prácticamente mobiliario (una silla al menos para sentarte a leer, sillas en sus terracitas, etc). El desayuno americano que ofrecen es en verdad muy básico.
Stayed 4 nights in Apr 2019
Verified

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Nettes Ambiente im Dschungel. Einfache saubere Cabanas. Sehr gute Lage zum Beach Club über die Strasse. Sehr schöner, ruhiger Strand ohne Partyzwang. Letzte Unterkunft an die das Collectivo für 20 Pesos in die Stadt fährt. Frühstück und Engagement der „Köchin“
Stayed 4 nights in Mar 2019
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
El hotel esta limpio y las cabanas muy tipicas, a mi parecer necesita mantenimientoy tener kayaks suficientes para poder cubrir lo que ofrecen a los huespedes. A mi parecer es un hotel muy mal aprovechado
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was lovely
Stayed 1 night in Feb 2019
Verified

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Good location. No hot water. Bed bugs. Terrible breakfast.
Stayed 2 nights in Jan 2019
Verified

8/10 Good

LETICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TODO MUY BIEN, AUNQUE EL DESAYUNO MUY SENCILLO, COMO QUE HACE FALTA AGREGAR UN PAR DE HUEVOS AL GUSTO. TAMBIÉN WIFI SOLAMENTE EN ÁREAS COMUNES, DEBERÍAN DE METERLO EN LAS CABAÑAS.
Stayed 8 nights in Dec 2018
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities

Would return

Great bang for your buck! You get to use the beach club across the street which is very nice.
Stayed 1 night in Dec 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cerca de la playa y tiene un cenote natural en el que puedes nadar y practicar Kayac sin costo alguno. El lugar es un paraíso, también te prestan bicicletas.
Stayed 3 nights in Dec 2018
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible !!!!!!!!!! Nous avons réservé 10 jours cette herbergement via votre site. Nous y sommes resté que 3 jours Nous avons du partir Car ce qui n était pas précisé sur la contact avec vous . Il n y pas électricité de 21h30 a 8h30 On rentre dans le noir chaque soir Nous ne pouvons pas utilisé les sanitaires De plus le seul point d eau et la douche???? Si l on peut appeller cela une douche L eau de la douche est alimenté pas une eau sale et salé . Et tant qu a la cuisine commune un bidonville Pas d eau pas évier pas frigo et pas électricité . Et le petit déjeuner continental se résume à du pain mie et un calé noir ..Concert incessant des moteurs de groupe électrogène ..Une route non une piste de 5 km compter 30 minutes à une 1 heure pour ce rendre à cette hotel . Je vous ai demandé un remboursement pour les 7 jours restant Et la aucune réponse ?? Seul note positif le personnel et le cadre
Stayed 10 nights in Nov 2018
Verified

4/10 Poor

Dru

Disliked: Cleanliness, property conditions & facilities
no electricity at night. scary. especially in a time when people are being killed in places like that according to the news. insect infested room. no hot water.
Stayed 2 nights in Nov 2018
Verified

2/10 Terrible

EDNA

Disliked: Cleanliness, property conditions & facilities, room comfort
Sè que el precio que se paga por habitaciòn es bajo para estar en tulum pero no por eso van a tener en tan horribles condiciones todo. Las sàbanas estaban como con manchas de sangre, las cortinas tambièn, los colchones incòmodos, el agua de lavabo y regadera es de mar, unas ventanas solo tenìan mosquitero. Estuve en el cuarto media hora y decisì no pasar la.noche ahí. Lo màs incòmodo de ver.fueron las mamchas de sangre
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it you feel you are in the middle of the jungle!! Service and internet wasn't very good but wifi it's available for guests.. the cenote was sooo convenient plus you get free access to one of the beaches across the street. And we loved itt!!!!the rooms need some work. But i enjoyed it so much.
Stayed 4 nights in Nov 2018
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Buena ubicación, el acceso al club de playa excelente.
Stayed 3 nights in Oct 2018
Verified

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Descuidado. No lo recomiendo.

Estaba sucio, no había agua caliente y era agua salada en las regaderas, el "desayuno continental" era cereal, el lugar lo venden "con wifi" por que en la recepción tienen pero las cabañas No. La recepcionista super amable y simpatica. El lugar deja mucho que desear. Honestamente no lo recomiendo le falta una buena administracion y mantenimiento.
Stayed 2 nights in Oct 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

La habitación sin agua aunque compensaron

El lugar increible con un rebote enorme maravilloso
Stayed 1 night in Oct 2018
Verified

6/10 Okay

Juan

Liked: Staff & service

Hotel agradable

Hotel muy comodo, ofrecen uso de kayak gratuito, el personal de recepcion muy amable, nos orientaron el uso de transporte. Aunque la regadera de nuestro baño estuvo tapado los 4 dias de nuestra estancia y aunque lo reportamos no parecia que lo hubieran arreglado porque se seguia inundando al momento de usarlo.
Stayed 5 nights in Sep 2018