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Hotel Ma'xanab

4.0 star property
VIP Access

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Photo gallery for Hotel Ma'xanab

Hallway
Outdoor pool, open 11:00 AM to 6:00 PM, sun loungers
Suite First Floor Ocean Front | Beach/ocean view
Front of property
Front of property - evening/night

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, QROO, 77760
  • Place, Tulum Beach
    ‪5 min walk‬
  • Place, Ven a la Luz Sculpture
    ‪19 min walk‬
  • Place, SFER IK
    ‪2 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪52 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Suite Ground Floor Ocean Front

Suite Ground Floor Ocean Front | Premium bedding, memory foam beds, free minibar, in-room safe

Suite Ground Floor Ocean Front

10.0 out of 10
Exceptional
(3 reviews)
  • 926 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First Floor Ocean Front

Suite First Floor Ocean Front | Premium bedding, memory foam beds, free minibar, in-room safe

Suite First Floor Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 839 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground floor Ocean view

Suite Ground floor Ocean view | Premium bedding, memory foam beds, free minibar, in-room safe

Suite Ground floor Ocean view

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First Floor Ocean View

Suite First Floor Ocean View | Premium bedding, memory foam beds, free minibar, in-room safe

Suite First Floor Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground Floor Jungle view

Suite Ground Floor Jungle view | Premium bedding, memory foam beds, free minibar, in-room safe

Suite Ground Floor Jungle view

10.0 out of 10
Exceptional
(4 reviews)
  • Partial sea view
  • 775 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite 15 Ground floor Garden View

Suite 15 Ground floor Garden View | Premium bedding, memory foam beds, free minibar, in-room safe

Suite 15 Ground floor Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite Ground floor Garden view

Suite Ground floor Garden view | Premium bedding, memory foam beds, free minibar, in-room safe

Suite Ground floor Garden view

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 688 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First Floor Garden View

Suite First Floor Garden View | Premium bedding, memory foam beds, free minibar, in-room safe

Suite First Floor Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First floor Jungle view

Premium bedding, memory foam beds, free minibar, in-room safe

Suite First floor Jungle view

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Tulum

Located in Zona Hotelera, Hotel Ma'xanab is adjacent to Tulum Beach and within a mile (2 km) of Ven a la Luz Sculpture. This 16-room, 4-star hotel has a full-service spa along with an outdoor pool and free in-room WiFi.

What's nearby

  • Tulum Beach - 5 min walk - 0.3 miles
  • Ven a la Luz Sculpture - 19 min walk - 1.0 mile
  • SFER IK - 2 min drive - 1.4 miles
  • Playa Paraiso - 9 min drive - 3.8 miles
  • Tulum Mayan Ruins - 14 min drive - 7.7 miles

Getting around

  • Tulum Intl. Airport (TQO) - 55 min drive

Restaurants

  • ‪The Coffee - ‬12 min walk
  • ‪Mia Restaurant & Beach Club - ‬11 min walk
  • ‪Bula Tulum - ‬12 min walk
  • ‪Ziggys Beach Club - ‬10 min walk
  • ‪Taboo Beach Club - ‬6 min walk

About this property

Hotel Ma'xanab

Hotel Ma'xanab features a full-service spa, an outdoor pool, and a gym. There's free parking if you drive. The front desk has multilingual staff that can help with concierge services and securing valuables. Other amenities at this adults-only hotel include free WiFi in public areas, free use of bicycles, and a terrace.
Guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and memory foam beds with premium bedding ensure a restful night. Other standard amenities include free minibar items, furnished balconies, and MP3 docks.
Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.
Ma'xanab Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A beach bar
  • A restaurant
  • Private picnics

Things to do

  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping (for a fee)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 2:00 AM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-2:00 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 11:00 AM to 6:00 PM.
  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Ma'xanab Hotel
Hotel Ma'xanab Tulum
Hotel Ma'xanab Hotel Tulum

Frequently asked questions

What's there to do within easy reach of Hotel Ma'xanab?

This hotel is situated in Zona Hotelera, just steps from Tulum Beach. You'll also find Tulum National Park and Sian Ka'an Biosphere Reserve within a short drive.

Will I be able to park at Hotel Ma'xanab?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Hotel Ma'xanab?

Ma'xanab Spa is the hotel's spa and services include sports massages, deep-tissue massages, couples treatments, and body wraps.

Does Hotel Ma'xanab feature a casino at the property?

No, Hotel Ma'xanab doesn't have a casino.

Will I find an indoor pool at Hotel Ma'xanab?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 11:00 AM and 6:00 PM.

Is Hotel Ma'xanab good for couples?

This adults-only hotel offers many amenities for couples such as a beach bar and an outdoor pool with some guestrooms featuring private pools.

Are there hot tubs at Hotel Ma'xanab?

No, there isn't a spa tub at this hotel.

Does Hotel Ma'xanab feature a restaurant that includes a breakfast menu?

Yes, Hotel Ma'xanab serves free cooked-to-order breakfasts each morning from its restaurant.

Will Hotel Ma'xanab allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Ma'xanab.

Does Hotel Ma'xanab have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Ma'xanab?

The closest major airport to Hotel Ma'xanab is Tulum Intl. Airport (TQO), which is 28 mi away (55 minutes by car).

Are there rooms with balconies at Hotel Ma'xanab?

Yes, every guestroom at Hotel Ma'xanab comes with a furnished balcony with some featuring ocean or garden views.

Hotel Ma'xanab Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 354 out of 384 reviews
Rating 8 - Good. 17 out of 384 reviews
Rating 6 - Okay. 4 out of 384 reviews
Rating 4 - Poor. 5 out of 384 reviews
Rating 2 - Terrible. 4 out of 384 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Andreas

Stayed 3 nights in Nov 2025

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place was amazing! The staff are next level (Milo, Jose, Mario, Luis and Leo) knew our names and likes and dislikes within hours. The food and drinks were also amazing. I’d come back in a heartbeat!
Stayed 3 nights in Nov 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
Clean rooms Yes Clean Hotel Showers you are to die for Bed was perfect .In Tulum, this beachfront hotel stands out for its beauty. While there are many impressive hotels along this beach, the exceptional staff at this particular hotel have made our stay the best we've had in a long time, outshining our experiences at numerous hotels globally. Special recognition is due to Jose, Milo, Leonardo, and Mario, whose dedication and kindness have elevated this hotel to a luxurious oasis, with their warm hearts being the ultimate luxury. The genuine connections they fostered with us, sharing laughter and stories, as well as discussing our families, have made this vacation truly special. The exemplary service provided by these staff members has earned this hotel a reputation as a true gem in Tulum; accolades are well-deserved. These guys deserve a big bonus or at the very least a giant thank you for their services.
Stayed 3 nights in Nov 2025

4/10 Poor

David

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was musty. The service from the waiters was the best part of our stay. We ended up going to Akumal to a beach club there. The smell of the seaweed made it impossible to stay around long. Of course, this is no fault to the hotel. Just something to know. It appears this probably used to be a nice place to stay. But, they are not a above a two star establishement. We have stayed in other places for the same cost in the Riveria Maya. They had many more amenities and were much cleaner than this place. We usually ate breakfast and left for the day.
Stayed 7 nights in Oct 2025

10/10 Excellent

Celia

Stayed 3 nights in Oct 2025

10/10 Excellent

Ivana

Stayed 4 nights in Oct 2025

6/10 Okay

Deborah, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was very bad tons of seaweed and very smelly. The breakfast was great.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kishan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience and our stay here was amazing. Everyone here was wonderful. We had a great time and people at Ma’xanab were amazing and made us feel at home. We are definitely coming back and staying at the Ma’xanab.
Stayed 3 nights in Oct 2025

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place will definitely be coming back. Staff is super nice and friendly
Stayed 4 nights in Sep 2025

10/10 Excellent

Seung Seok, Clarksburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

JAEWON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing
Stayed 3 nights in Sep 2025

10/10 Excellent

Dane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Eryka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The loveliest boutique hotel in Tulum! The room was modern and spacious, but what really sets Ma’xanab apart from the rest is the service. Before we had even arrived, the concierges were reaching out via WhatsApp to offer assistance planning our trip. They helped us book transportation, excisions, and massages. We felt most comfortable booking through the hotel to ensure quality and safety, they won’t lead you astray. The restaurant staff were friendly and the food was some of the best we had in Tulum. Fresh fruit and delicious breakfast was included every day. They also had bicycles for us to use, which allowed us to visit the Parque del Jaguar, town, and various restaurants. The bikes were free of charge and made everything much more accessible. We loved every moment and would recommend to any couple looking for a romantic getaway. Thank you Fabiola, Valeria, and Jose or making our vacation so wonderful!
Stayed 4 nights in Aug 2025

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was amazing! We will definitely be back. Armando, Hermando, Paulina and Luiz were the best.
Stayed 5 nights in Jul 2025

10/10 Excellent

MARIA DEJESUS

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a boutique hotel with only 16 rooms. You have attention and the staff gets to know you quickly. They have exceptional service and the rooms are extremely comfortable.
Stayed 3 nights in Jul 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend!
Stayed 5 nights in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Carmen

Liked: Cleanliness, amenities, property conditions & facilities
Great experience, The staff of the hotel was very friendly and helpful all the time, I recommend to try the restaurant from the hotel it was really good and breakfast was included in the price, during our stay they helped us with nearby restaurants reservations and also recommending places to visit.
Stayed 4 nights in Jul 2025

10/10 Excellent

Lucero

Liked: Cleanliness, property conditions & facilities
Amazing property, amazing services definitely recommend.
Stayed 3 nights in Jul 2025

10/10 Excellent

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Ma’xanab. The personal and staff were amazing, very attentive and super nice. The food and drink were delicious!
Stayed 5 nights in Jul 2025

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent, this hotel is the perfect place to unplug and relax. The property is beautiful, and the on-site restaurant was outstanding. We dined there multiple times during our stay and even returned after we had checked out. Although it was sargazo (seaweed) season and we couldn’t fully enjoy the beach club, the exceptional service at the pool and restaurant more than made up for it. Special thanks to the servers Walter, Hermelindo, Jose, and Luis who provided top-notch service throughout our visit. The concierge and hotel hosts were available from morning to evening, and both Armando and Valeria were incredibly helpful. They assisted with restaurant reservations, gave great local recommendations, and even arranged a rental car to be delivered directly to the hotel. Overall, the service was a 10 out of 10 and made our stay truly memorable. We will return.
Stayed 2 nights in Jun 2025

10/10 Excellent

trey

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Conal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was amazing, staff were helpful, room was perfect and beyond luxurious. Best hotel we have stayed in for a long time.
Stayed 3 nights in May 2025

10/10 Excellent

Zisi

Stayed 4 nights in May 2025

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small and there were never a lot of guests around which was exactly what we wanted. Staff are extremely friendly and helpful with anything you need which was appreciated as it was our first time in the area and needed assistance navigating the area, booking day trips, etc. A few “cons” for us: The menu is fairly small and got sick of breakfast options by the end of the week. The hotel “gym” is very limited.
Stayed 5 nights in May 2025

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