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Hotel Ma'xanab

Property class: 4
VIP Access

Choose dates to view prices

Photo gallery for Hotel Ma'xanab

A resort with a wooden deck, thatched-roof buildings, and tropical landscaping.
A balcony with a pool, wooden furniture, and a table with fruit and drinks.
A room with a view of the ocean, a thatched roof, a beachside table, and a lounge chair.
A thatched-roof building with a wooden entrance and steps leading up to it.
A wooden deck leading to a thatched-roof structure surrounded by tropical plants.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, QROO, 77760
  • Place, Tulum Beach
    ‪5 min walk‬
  • Place, Ven a la Luz Sculpture
    ‪19 min walk‬
  • Place, SFER IK
    ‪2 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪72 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Suite Ground Floor Ocean Front

A spacious bedroom with a large bed, a ceiling fan, and a view of a tropical outdoor area with palm trees.

Suite Ground Floor Ocean Front

10.0 out of 10
Exceptional
(3 reviews)
  • 926 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First Floor Ocean Front

A spacious room with a large wooden table, a comfortable bed, and a view of palm trees and the ocean.

Suite First Floor Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 839 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground floor Ocean view

A bedroom with a bed, a wooden table, a hanging light, and a view of the outdoors.

Suite Ground floor Ocean view

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First Floor Ocean View

A spacious bedroom with a large bed, a wooden bench, a mirror, and a rustic ceiling.

Suite First Floor Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground Floor Jungle view

A cozy hotel room with a bed, bedside table, and a small dining area with a pineapple and a hat.

Suite Ground Floor Jungle view

10.0 out of 10
Exceptional
(4 reviews)
  • Partial sea view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite 15 Ground floor Garden View

A bedroom with two beds, a wooden wardrobe, and a woven wall hanging.

Suite 15 Ground floor Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite Ground floor Garden view

A bedroom with a wooden bed, a wooden nightstand, a large window with curtains, and a door.

Suite Ground floor Garden view

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 688 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First Floor Garden View

A bedroom with a large bed, a wooden bench, a table, and a balcony with wicker chairs.

Suite First Floor Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First floor Jungle view

A spacious bedroom with a large bed, a wooden bench, a desk, and a chair.

Suite First floor Jungle view

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Tulum

Located in Zona Hotelera, Hotel Ma'xanab is adjacent to Tulum Beach with other popular attractions like Sian Ka'an Biosphere Reserve within a within a few miles (5 km). This 16-room, 4-star hotel has a full-service spa along with an outdoor pool and free in-room WiFi.

What's nearby

  • Tulum Beach - 5 min walk - 0.3 miles
  • Ven a la Luz Sculpture - 19 min walk - 1.0 mile
  • SFER IK - 2 min drive - 1.4 miles
  • Playa Paraiso - 8 min drive - 3.8 miles
  • Tulum Mayan Ruins - 11 min drive - 4.7 miles

Getting around

  • Tulum Intl. Airport (TQO) - 55 min drive

Restaurants

  • ‪Ziggys Beach Club - ‬10 min walk
  • ‪Taboo Beach Club - ‬6 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪Tacos Papi - ‬15 min walk
  • ‪La Malinche - ‬10 min walk

About this property

Hotel Ma'xanab

Hotel Ma'xanab features a full-service spa, an outdoor pool, and a gym. There's free parking if you drive. The front desk has multilingual staff that can help with concierge services and securing valuables. Other amenities at this adults-only hotel include free WiFi in public areas, free use of bicycles, and a terrace.
Guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and memory foam beds with premium bedding ensure a restful night. Other standard amenities include free minibar items, furnished balconies, and dining areas.
Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.
Ma'xanab Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and facials. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 500 to 1,500 per person
  • A bar/lounge
  • A beach bar
  • A restaurant
  • Private picnics

Things to do

  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping (for a fee)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 500 to 1500 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.
Property Registration Number 011-025-000978/2026

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 11:00 AM to 6:00 PM.
  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Ma'xanab Hotel
Hotel Ma'xanab Tulum
Hotel Ma'xanab Hotel Tulum

Frequently asked questions

What's there to do within easy reach of Hotel Ma'xanab?

This hotel is situated in Zona Hotelera, just steps from Tulum Beach. You'll also find Playa Paraiso and Tulum National Park within a short drive.

How much does it cost to stay at Hotel Ma'xanab?

As of Oct 31, 2026, prices found for a 1-night stay for 2 adults at Hotel Ma'xanab on Nov 1, 2026 start from $283, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Hotel Ma'xanab?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Hotel Ma'xanab?

Ma'xanab Spa is the hotel's spa and services include prenatal massages, sports massages, body wraps, and couples treatments.

Does Hotel Ma'xanab feature a casino at the property?

No, Hotel Ma'xanab doesn't have a casino.

Will I find an indoor pool at Hotel Ma'xanab?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 11:00 AM and 6:00 PM.

What will couples enjoy most about a stay at Hotel Ma'xanab?

This adults-only hotel offers many amenities for couples such as a beach and a beach bar with some guestrooms featuring a private pool.

Does Hotel Ma'xanab have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Ma'xanab feature a restaurant that includes a breakfast menu?

Yes, Hotel Ma'xanab serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Will Hotel Ma'xanab allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Ma'xanab.

Does Hotel Ma'xanab have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Ma'xanab?

The closest major airport to Hotel Ma'xanab is Tulum Intl. Airport (TQO), which is 28 mi away (55 minutes by car).

Can I book a room with a balcony at Hotel Ma'xanab?

Yes, every guestroom at Hotel Ma'xanab comes with a furnished balcony and some offer ocean and garden views.

Hotel Ma'xanab Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 374 out of 404 reviews
Rating 8 - Good. 17 out of 404 reviews
Rating 6 - Okay. 4 out of 404 reviews
Rating 4 - Poor. 5 out of 404 reviews
Rating 2 - Terrible. 4 out of 404 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and they are so helpful.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff are very friendly and helpful.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely amazing. The staff, our room, balcony was beautiful, food was great. There is a pharmacy literally across the street from the hotel just in case you need it and you can walk to many stores and restaurants. I would definitely stay here again.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food and helpful, friendly staff.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Hotel Ma’Xanab!! We came for our honeymoon & the staff was incredibly attentive & always willing to answer any questions we had. The breakfast was free & just exquisite. This hotel is walking distance to the beach & nearby shops. Special shoutout to Alejandra (front desk) and Jose from the restaurant!
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a magical property staffed by the kindest and most attentive people. This was our 3rd stay and it continues to be as good, if not better than when it opened around 2019.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Fantastic location, friendly and helpful staff
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and beautiful, the design was very Zen and comfortable, everything we needed was there and the staff were ready to help at a moments notice, the food was incredible, with so many options, and service so fast, the beach and sand was awesome although we were there in the seaweed season, the heated plunge pool in our balcony was wonderful, and the location was perfect
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we are here. I love the the building style, feels like very natural and sleep in the trees. Access to the beach is nice, it is great to enjoy some night breeze by the beach. The breakfast is delicious!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first solo trip, and I couldn’t have chosen a better place to stay. From the moment I arrived, the staff made me feel safe, welcomed, and truly special. Their kindness and genuine hospitality made this one of the best trips I’ve ever had. The hotel was spotless, the food was delicious, and my room was absolutely dreamy—beautiful, comfortable, and everything I could have hoped for. The location was also perfect, making it easy to enjoy everything around the area. I honestly loved everything about this hotel and wouldn’t change a thing. I would definitely come back and recommend it 100% to anyone looking for an unforgettable stay. Thank you for making my first solo adventure so memorable!
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast included it was delicious!! Fresh food! Staff was phenomenal!! We had our breakfast in our room most of the days because we had the most beautiful balcony. The staff made everything easy! Room was clean and beautiful! Felt like a bungalow! Right on the beach!!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose, who helped us at breakfast was amazing. The quality of both dinner and breakfast was off the charts delicious. Everyone there was first class and so helpfull. Our room was unique and spectacular.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing and so attentive! The breakfast was gourmet and the French toast was the best I’ve ever had! We loved our stay so much!
Stayed 8 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always available and extremely prompt. The resort was very clean, food delicious and beautiful landscaping. Very peaceful.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff was excellent
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, 💯recommended
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 7 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place will definitely be coming back. Staff is super nice and friendly
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved this hotel, nice and quiet to enjoy with your family
Stayed 4 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and very friendly staff
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Amazing property, amazing services definitely recommend.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to enjoy
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Room was very nice spa like. Clean staff were very helpful and left snacks in the room daily. Bathroom walked out into a private outdoor space with a hammock and extra outdoor shower
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The location is very convenient for restaurants and shopping, the restaurant at the Ma’Xanab is excellent as well! The beach and atmosphere of the hotel are one of a kind! The rooms are just perfect with a warm private pool and a great bed and shower, our view of the sunrise over the sea was beautiful! The staff one and all love them! Timothy and Kim Tufts!
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was amazing, staff were helpful, room was perfect and beyond luxurious. Best hotel we have stayed in for a long time.
Stayed 3 nights in May 2025