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Conrad Tulum Riviera Maya, an All-Inclusive Experience

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Photo gallery for Conrad Tulum Riviera Maya, an All-Inclusive Experience

A resort with multiple swimming pools, a beach, and a view of the ocean.
Property video
An outdoor lounge area with seating and a fire pit, surrounded by palm trees and a stone wall.
A beach with palm trees, a hammock, and a sandy shore.
A spacious lobby with wooden paneling, a reflective floor, and a view of a pool area.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • All inclusive
  • Parking included

Explore the area

View in a map
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774
  • Place, Riviera Maya Golf Club
    ‪2 min drive‬
  • Place, Aktun Chen
    ‪2 min drive‬
  • Place, Akumal Beach
    ‪7 min drive‬

Room options

View all photos for Partial Ocean View Guestroom with King Bed

A modern hotel room with a large bed, wooden furniture, a flat-screen TV, and artwork on the walls.

Partial Ocean View Guestroom with King Bed

8.8 out of 10
Excellent
(6 reviews)
  • Partial ocean view
  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for CEIBA Governors Suite BDRM

A modern hotel room with a large bed, wooden furniture, a flat-screen TV, and artwork on the walls.

CEIBA Governors Suite BDRM

  • Ocean view
  • 1561 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Guestroom with King Bed

A modern hotel room with a large bed, wooden furniture, a flat-screen TV, and artwork on the walls.

Tropical View Guestroom with King Bed

9.2 out of 10
Wonderful
(10 reviews)
  • Resort view
  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Guestroom with King Bed

A modern hotel room with a large bed, wooden furniture, a flat-screen TV, and artwork on the walls.

Ocean View Guestroom with King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

A modern hotel room with a large bed, wooden furniture, a flat-screen TV, and artwork on the walls.

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for CEIBA Presidential Suite

A modern hotel room with a large bed, wooden furniture, a flat-screen TV, and artwork on the walls.

CEIBA Presidential Suite

  • Ocean view
  • 2002 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View Guestroom w/ 2 Queen Beds

A balcony with a hot tub, wicker chairs, and a table overlooking a beach at sunset.

Partial Ocean View Guestroom w/ 2 Queen Beds

8.0 out of 10
Very good
(6 reviews)
  • Partial ocean view
  • 506 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Tropical View Guestroom with 2 Queen Beds

A modern hotel room with a large bed, a TV, a wooden cabinet, and a dining area.

Tropical View Guestroom with 2 Queen Beds

10.0 out of 10
Exceptional
(14 reviews)
  • Ocean view
  • 506 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Guestroom with 2 Queen Beds

A balcony with a hot tub, wicker chairs, and a table overlooking a beach at sunset.

Ocean View Guestroom with 2 Queen Beds

8.8 out of 10
Excellent
(8 reviews)
  • Ocean view
  • 506 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for CEIBA Family Ste 2 BR Connecting Rooms

A balcony with a hot tub, wicker chairs, and a table overlooking a beach at sunset.

CEIBA Family Ste 2 BR Connecting Rooms

  • Garden view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Queen Beds, Ocean View (Ceiba)

A balcony with a hot tub, wicker chairs, and a table overlooking a beach at sunset.

Room, 2 Queen Beds, Ocean View (Ceiba)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View (Ceiba)

A modern hotel room with a large bed, wooden furniture, a flat-screen TV, and artwork on the walls.

Room, 1 King Bed, Ocean View (Ceiba)

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Ceiba)

A modern hotel room with a large bed, wooden furniture, a flat-screen TV, and artwork on the walls.

Suite, 1 King Bed, Ocean View (Ceiba)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View (Ceiba)

A modern hotel room with a large bed, wooden furniture, a flat-screen TV, and artwork on the walls.

Room, 1 King Bed, Partial Ocean View (Ceiba)

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View (Ceiba)

A ceramic rabbit figurine on a wooden box with the text "CEIBA CLUB" on it.

Room, 2 Queen Beds, Partial Ocean View (Ceiba)

  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Ceiba Tropical View)

A modern hotel room with a large bed, wooden furniture, a flat-screen TV, and artwork on the walls.

Suite, 1 King Bed (Ceiba Tropical View)

  • Resort view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Tulum

Conrad Tulum Riviera Maya, an All-Inclusive Experience places you within a mile (2 km) of Riviera Maya Golf Club and Aktun Chen. This 349-room, 5-star resort has 3 outdoor pools along with private in-room plunge pools and 8 restaurants.
View more Resorts in TulumOpens in a new window

What's nearby

  • Riviera Maya Golf Club - 2 min drive - 1.4 miles
  • Aktun Chen - 2 min drive - 1.4 miles
  • Akumal Beach - 7 min drive - 5.1 miles
  • Xel-Há Park - 7 min drive - 5.1 miles
  • Tulum Mayan Ruins - 18 min drive - 15.6 miles

Getting around

  • Tulum Intl. Airport (TQO) - 68 min drive

Restaurants

  • ‪The Truck - ‬5 min drive
  • ‪Tikal Lobby Bar - ‬4 min drive
  • ‪Thali Restaurant - ‬4 min drive
  • ‪Cozumel Restaurant - ‬4 min drive
  • ‪Bar Akumal - ‬4 min drive

About this property

Conrad Tulum Riviera Maya, an All-Inclusive Experience

Awarded Conde Nast Hot List status in 2022, Conrad Tulum Riviera Maya, an All-Inclusive Experience features a private beach, a full-service spa, and 3 outdoor pools. A stay here includes free valet parking. The front desk is staffed 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive resort include a 24-hour gym, free WiFi in public areas, and meeting rooms.
65-inch flat-screen TVs come with satellite channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include private plunge pools, free minibar items, and furnished balconies or patios. Change of towels is available on request.
A private beach and complimentary bicycles are featured at the resort. 3 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Awards and affiliations

Conrad Tulum Riviera Maya, an All-Inclusive Experience is listed in the 2022 Condé Nast Traveler Hot List.

Similar properties

A resort pool with a water slide, surrounded by palm trees and lounge chairs, overlooking the ocean.
Hilton Tulum Riviera Maya All-Inclusive Resort
Tulum
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
8.4 out of 10, Very good, 1,868 reviews
$340 nightly
The price is $415
Oct 29 - Oct 30
Total with taxes and fees
Hilton Tulum Riviera Maya All-Inclusive Resort

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 3 beach bars
  • 8 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Autor - Mexican
  • Kengai - Asian
  • Maratea - Mediterranean
  • Ukai - Japanese
  • Ultramar

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Billiards/pool table
  • Cooking classes
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Shopping
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Free children's club
  • In-room babysitting (surcharge)
  • Private plunge pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Computer station
  • Conference center (50,000 square feet of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Firepit
  • Free beach cabanas
  • On a private beach
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Handrails in stairways (35 inches high)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 11 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2021
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with satellite premium channels
  • MP3 dock
  • Pay movies
  • Private plunge pool

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free valet parking.
Property Registration Number 011-025-002793/2026

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Frequently asked questions

Are there all-inclusive options at Conrad Tulum Riviera Maya, an All-Inclusive Experience?

Conrad Tulum Riviera Maya, an All-Inclusive Experience is an all-inclusive resort and rates come with all meals and onsite activities. Activities include kayaking, volleyball, and Pilates.

How much does it cost to stay at Conrad Tulum Riviera Maya, an All-Inclusive Experience?

As of Oct 5, 2026, prices found for a 1-night stay for 2 adults at Conrad Tulum Riviera Maya, an All-Inclusive Experience on Oct 6, 2026 start from $589, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Conrad Tulum Riviera Maya, an All-Inclusive Experience?

Conrad Tulum Riviera Maya, an All-Inclusive Experience provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to see within easy reach of Conrad Tulum Riviera Maya, an All-Inclusive Experience?

This resort is located in Tulum, close to Akumal Beach, Xel-Há Park, and Riviera Maya Golf Club. You'll also find Half Moon Bay and Aktun Chen within a short drive.

Is there a spa at Conrad Tulum Riviera Maya, an All-Inclusive Experience?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, couples treatments, and body wraps.

Does Conrad Tulum Riviera Maya, an All-Inclusive Experience include a casino?

No, Conrad Tulum Riviera Maya, an All-Inclusive Experience doesn't have a casino.

Will I find an indoor pool at Conrad Tulum Riviera Maya, an All-Inclusive Experience?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools.

Does Conrad Tulum Riviera Maya, an All-Inclusive Experience have a restaurant that serves breakfast?

Yes, Conrad Tulum Riviera Maya, an All-Inclusive Experience has 8 restaurants, and serves breakfast for a surcharge.

Does Conrad Tulum Riviera Maya, an All-Inclusive Experience allow pets to stay for free?

No, pets aren't allowed at Conrad Tulum Riviera Maya, an All-Inclusive Experience though service animals are welcome.

Where is the closest airport to Conrad Tulum Riviera Maya, an All-Inclusive Experience?

The closest major airport to Conrad Tulum Riviera Maya, an All-Inclusive Experience is Tulum Intl. Airport (TQO), which is about 24.8 mi away. Another top airport is Cozumel Intl. Airport (CZM), which is around 28.4 mi away.

Does Conrad Tulum Riviera Maya, an All-Inclusive Experience have a wedding venue on site?

There are wedding services available at Conrad Tulum Riviera Maya, an All-Inclusive Experience if that's in your vacation plans.

Conrad Tulum Riviera Maya, an All-Inclusive Experience Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 257 out of 345 reviews
Rating 8 - Good. 40 out of 345 reviews
Rating 6 - Okay. 24 out of 345 reviews
Rating 4 - Poor. 11 out of 345 reviews
Rating 2 - Terrible. 13 out of 345 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fanastic Resort, excellent food - albeit expensive.
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect, full wine bar and more.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort ever!!! Pure luxury. Staff excellent
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent property, staff and services all the way around.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort, service is unparalleled and great restaurants
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pools, restaurant options, and staff was amazing!
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Spotless resort. Amazing staff.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and polite helpful staff. Very enjoyable and relaxing resort
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
My stay was absolutely amazing and relaxing. This was exactly what I needed. I can’t wait to go back again. Beautiful Resort!!
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities
Clean room, beautiful location.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I see why this property has the BEST reviews with so many people rating this place a 10/10! Im ruined for travel moving forward. You will not be disappointed in your stay here. Forever and always a Conrad girl!!
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay overall. No complaints!
Stayed 7 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax and spend some days with the family
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay at the property and it was excellent!
Stayed 4 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and wonderful staff!
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning location facilities rooms environment food everything was amazing.
Stayed 5 nights in Nov 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and clean. The staff was always very friendly. We found the food offerings to be pretty disappointing compared to other 4-5 star hotels we've stayed at. The TVs had limited channels and were not smart TVs. I’d say this was a lower end 4 star hotel.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing resort with super friendly staff!
Stayed 4 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and very attentive staff
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, and the staff was amazing!!!
Stayed 5 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing and service is excellent!
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful property and would definitely visit again.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, staff were super nice and helpful. Food is good everything was super clean best resort I have stayed at.
Stayed 3 nights in Mar 2025