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Azucar Hotel Tulum

Property class: 4

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Photo gallery for Azucar Hotel Tulum

A pool area with lounge chairs and umbrellas, palm trees, and a view of the beach and ocean.
A beach with a palm tree and a white railing.
A beach view from a wooden deck with a pool, palm trees, and a clear sky.
A wooden porch with a hammock, surrounded by lush greenery.
A bedroom with a four-poster bed, a stone wall, and a large mirror.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Carretera a Boca Paila km 7.5, Zona Hotelera, Tulum, QROO, 77760
  • Place, Tulum Beach
    ‪1 min walk‬
  • Place, Ven a la Luz Sculpture
    ‪5 min walk‬
  • Place, Tulum Mayan Ruins
    ‪13 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪75 min drive‬

Room options

View all photos for Deluxe Double Queen Room · Partial garden and/or ocean views

A hotel room with two beds, a desk, and a view of a balcony with a hammock.

Deluxe Double Queen Room · Partial garden and/or ocean views

  • Partial ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Room · Partial garden and/or ocean views

A hotel room with a large bed, a desk, and a view of a balcony with a hammock.

Deluxe King Room · Partial garden and/or ocean views

  • Partial ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Bungalow Mar

A beach view with a pool, palm trees, and a stone archway.

Bungalow Mar

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Bungalow Cielo

A beach view with a pool, palm trees, and a stone archway.

Bungalow Cielo

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Bungalow Agua

A wooden deck with a hot tub surrounded by lush tropical plants.

Bungalow Agua

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Bungalow Aire

A rooftop terrace with a pool, lounge chairs, and a wooden deck railing.

Bungalow Aire

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Bungalow Arrecife

A wooden deck with a hot tub, lounge chairs, and a glass door leading to a room.

Bungalow Arrecife

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Bungalow Luna

A wooden deck with a hammock, a lounge chair, and a small table.

Bungalow Luna

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Queen Room · Jungle views

A hotel room with two beds, wooden headboards, a wall-mounted light fixture, and a small shelf.

Deluxe Double Queen Room · Jungle views

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Room · Jungle views

A balcony with a white railing, overlooking a lush garden with various plants and flowers.

Deluxe King Room · Jungle views

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Tulum

Located in Zona Hotelera, Azucar Hotel Tulum is adjacent to Tulum Beach and within a 5-minute walk of Ven a la Luz Sculpture. This 24-room, 4-star hotel has 2 outdoor pools along with private in-room hot tubs and a restaurant.

What's nearby

  • Tulum Beach - 1 min walk - 0.1 miles
  • Ven a la Luz Sculpture - 5 min walk - 0.3 miles
  • Las Palmas Public Beach - 9 min drive - 4.6 miles
  • Playa Paraiso - 10 min drive - 5.1 miles
  • Tulum Mayan Ruins - 13 min drive - 6.0 miles

Getting around

  • Tulum Intl. Airport (TQO) - 73 min drive

Restaurants

  • ‪Ilios | Greek restaurant in Tulum - ‬4 min walk
  • ‪Rosa Negra Tulum - ‬1 min walk
  • ‪ARCA - ‬2 min walk
  • ‪Cenzontle - ‬1 min walk
  • ‪Casa Banana - ‬5 min walk

About this property

Azucar Hotel Tulum

Azucar Hotel Tulum features a private beach, a full-service spa, and 2 outdoor pools. The front desk is staffed 24 hours a day to help with luggage storage and concierge services. Other amenities at this beach hotel include free WiFi in public areas and local meal delivery service.
Guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and designer toiletries. Private hot tubs, furnished balconies, and minibars are also standard. Change of towels is available on request.
2 outdoor swimming pools are on site along with a private beach.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

The spa is open select days. Guests under 21 years old are not allowed in the spa.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 outdoor pools
  • Designer stores
  • Free beach club
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • High chair
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • In a nature reserve
  • On a private beach
  • On the boardwalk/promenade

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Spa open select days
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Handrails in hallways (37 inches high)
  • Null
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Meal delivery service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Desk
  • Individually decorated
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from December 1 2026 to December 10 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and window guards.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Azucar Hotel Tulum
Azucar Hotel
Azucar Tulum

Frequently asked questions

What's there to do near Azucar Hotel Tulum ?

This hotel is situated in Zona Hotelera, just steps from Tulum Beach and Ven a la Luz Sculpture. You'll also find Playa Paraiso and Tulum National Park within a short drive.

How much does it cost to stay at Azucar Hotel Tulum ?

As of Oct 31, 2026, prices found for a 1-night stay for 2 adults at Azucar Hotel Tulum on Nov 1, 2026 start from $274, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Azucar Hotel Tulum ?

Yes, there is wheelchair-accessible van parking available.

Is a spa located at Azucar Hotel Tulum ?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages. The spa is not open daily but only on select days.

Does Azucar Hotel Tulum include a casino?

No, Azucar Hotel Tulum doesn't have a casino.

Is there an indoor pool at Azucar Hotel Tulum ?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 6:00 AM and 10:00 PM.

Is Azucar Hotel Tulum a good place to stay for couples?

There are many amenities for couples at this hotel, including a private hot tub and champagne service in each guestroom, and some feature ocean view.

Does Azucar Hotel Tulum have a hot tub?

No, this hotel doesn't have a spa tub.

Does Azucar Hotel Tulum have a restaurant that serves breakfast?

No, Azucar Hotel Tulum doesn't have a restaurant that serves breakfast.

Does Azucar Hotel Tulum allow pets to stay for free?

No, pets aren't allowed at Azucar Hotel Tulum though service animals are welcome.

Does Azucar Hotel Tulum have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Azucar Hotel Tulum ?

The closest major airport to Azucar Hotel Tulum is Tulum Intl. Airport (TQO), which is 29.7 mi away (73 minutes by car).

Are there rooms with balconies that I can book at Azucar Hotel Tulum ?

Yes, every guestroom at Azucar Hotel Tulum comes with a furnished balcony and some offer ocean and garden views.

Azucar Hotel Tulum Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 4 out of 5 reviews
Rating 8 - Good. 1 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 0 out of 5 reviews

9.6/10

Cleanliness

10/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Had a lovely stay!
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Amazing location right on the beach. Lovely staff and great food and drinks in the beach restaurant.
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the mar suite it was nice, shower was cold only reason I’m giving 4 stars instead of 3. Staff were very accommodating no complaints at all with the staff. Bar could have been a little better my drink was almost I drinkable, but I got a refund no issue. Overall if you want a stay that’s right off the beach and you’re not worried about all the small details this is a perfect place
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is gorgeous! The beach & view were stunning & lots going on in the area. Our room couldn’t have been better. I have stayed all over the world & have never had a friendlier or more accommodating staff. They went out of their way to make sure all of our needs were met. They even helped us with transportation & outside excursions. Luis at the front desk was especially helpful & always had a smile! The food was great too.. breakfast, dinner, margaritas… everything! I can’t say enough about how wonderful our stay was here. I just wish we could have stayed longer.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous property, gorgeous beach. We had such an amazing, memorable time here. We LOVED this location. So many exceptional food spots and boutiques just steps away. All the places you'll want to visit and things you'll want to do (cenotes, art museums, ruins, snorkeling, ziplining) are less than 30 minutes away. We stayed for a week in late November and saw no sargassum, had great weather, and it wasn't crazy busy anywhere. The beach was idyllic. We rented a car and were able to park for free in their lot across the street. Other nearby parking is also really affordable. The staff was super friendly and helpful. The only caveat is that there is a good deal of loud music from the neighboring hotel and the bar across the street almost all the time. The rooms are pretty soundproof, so it didn't bother us at night, but it does set more of a party vibe on the beach.
Stayed 7 nights in Nov 2025