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Azucar Hotel Tulum

4.0 star property
Hotel on the beach, with 2 outdoor pools

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Photo gallery for Azucar Hotel Tulum

Private beach, white sand, free beach cabanas, sun loungers
Suite Cielo, Private Jacuzzi, Rooftop, Frontal Ocean View & Infinity Poo | Egyptian cotton sheets, premium bedding, down comforters, minibar
Suite Cielo, Private Jacuzzi, Rooftop, Frontal Ocean View & Infinity Poo | Terrace/patio
Restaurant
View from room

Reviews

10 out of 10
Exceptional

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Ctra. Boca Paila Km 7.5, Tulum, QROO, 77710
  • Place, Hospital de Tulum
    ‪11 min walk‬
  • Place, Dos Aguas Park
    ‪13 min walk‬
  • Place, Cenote Calavera
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪74 min drive‬

Room options

View all photos for Deluxe Double Room, Partial Ocean View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Deluxe Double Room, Partial Ocean View

  • 409 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Partial Ocean View

Egyptian cotton sheets, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed, Non Smoking, Partial Ocean View

  • 409 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Mar, Private Jacuzzi, Frontal Ocean View & Infinity Pool

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite Mar, Private Jacuzzi, Frontal Ocean View & Infinity Pool

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Cielo, Private Jacuzzi, Rooftop, Frontal Ocean View & Infinity Poo

Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite Cielo, Private Jacuzzi, Rooftop, Frontal Ocean View & Infinity Poo

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Agua, Ocean View & Private Jacuzzi

Suite Agua, Ocean View & Private Jacuzzi | Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite Agua, Ocean View & Private Jacuzzi

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Aire, Panoramic Ocean and Infinity Pool Views, Private Jacuzzi, Rooftop

Suite Aire, Panoramic Ocean and Infinity Pool Views, Private Jacuzzi, Rooftop | Egyptian cotton sheets, premium bedding, down comforters, minibar

Suite Aire, Panoramic Ocean and Infinity Pool Views, Private Jacuzzi, Rooftop

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Tulum

Located in Tulum City Center, Azucar Hotel Tulum is a leisurely stroll from sights such as Dos Aguas Park and Hospital de Tulum. This 24-room, 4-star hotel has 2 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Hospital de Tulum - 11 min walk - 0.6 miles
  • Dos Aguas Park - 13 min walk - 0.7 miles
  • Cenote Calavera - 3 min drive - 1.2 miles
  • Hunab Lifestyle Center - 6 min drive - 2.0 miles
  • Jaguar Park - 7 min drive - 2.2 miles

Getting around

  • Tulum Intl. Airport (TQO) - 39 min drive

Restaurants

  • ‪Poc-Chuck “Las Mestizas” - ‬9 min walk
  • ‪Campanella Cremerie - ‬11 min walk
  • ‪Crazy Fish Tacos - ‬11 min walk
  • ‪Pozoleria La Mexicanita - ‬5 min walk
  • ‪Los Morros - ‬8 min walk

About this property

Azucar Hotel Tulum

Hotel on the beach, with 2 outdoor pools
Azucar Hotel Tulum features a private beach, a full-service spa, and 2 outdoor pools. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Other amenities at this beach hotel include free WiFi in public areas and local meal delivery service.
Guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and designer toiletries. Furnished balconies, minibars, and laptop-compatible safes are also standard. Change of towels is available on request.
2 outdoor swimming pools are on site along with a private beach.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

The spa is open select days. Guests under 21 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 outdoor pools
  • Designer stores
  • Free beach club
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • High chair
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • In a nature reserve
  • On a private beach
  • On the boardwalk/promenade

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Spa open select days
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • 2 steps to reach entrance
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Handrails in hallways (37 inches high)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Meal delivery service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from December 18 2025 to January 11 2026 (dates subject to change):
  • One of the bars/lounges
  • One of the swimming pools
  • Beach
  • Daily housekeeping
  • Dining venue(s)
  • Spa
  • Spa/Beauty services
The property will be renovating from December 12 2025 to January 11 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Elevator
  • Exterior
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Parking area
  • Spa
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include window guards.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Azucar Hotel Tulum
Azucar Hotel
Azucar Tulum

Frequently asked questions

What's there to do near Azucar Hotel Tulum ?

This hotel is situated in Tulum City Center within a short 12-minute walk of Dos Aguas Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Will I be able to park at Azucar Hotel Tulum ?

Yes, there is accessible parking available.

Is a spa located at Azucar Hotel Tulum ?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages. Note that spa services and facilities will be unavailable from December 18 2025 until January 11 2026 (subject to change).

Does Azucar Hotel Tulum include a casino?

No, Azucar Hotel Tulum doesn't have a casino.

Is there an indoor pool at Azucar Hotel Tulum ?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 6:00 AM and 10:00 PM. Note though that pool facilities will be unavailable from December 18 2025 until January 11 2026 (subject to change).

What do couples enjoy most about Azucar Hotel Tulum ?

There are many amenities for couples at this hotel, including Champagne service as well as a private beach and 2 outdoor pools.

Are there hot tubs at Azucar Hotel Tulum ?

No, there isn't a spa tub at this hotel.

Does Azucar Hotel Tulum have a restaurant that serves breakfast?

No, Azucar Hotel Tulum doesn't have a restaurant that serves breakfast. Please note that the dining venue will be closed between December 18 2025 and January 11 2026 (subject to change).

Does Azucar Hotel Tulum allow pets to stay for free?

No, pets aren't allowed at Azucar Hotel Tulum though service animals are welcome.

Are there connecting rooms at Azucar Hotel Tulum ?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Azucar Hotel Tulum ?

The closest major airport to Azucar Hotel Tulum is Tulum Intl. Airport (TQO), which is 25.8 mi away (39 minutes by car).

Are there rooms with balconies that I can book at Azucar Hotel Tulum ?

Yes, every guestroom at Azucar Hotel Tulum comes with a furnished balcony with some featuring ocean views.

Azucar Hotel Tulum Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 1 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

10/10

Cleanliness

10/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Lacadia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous property, gorgeous beach. We had such an amazing, memorable time here. We LOVED this location. So many exceptional food spots and boutiques just steps away. All the places you'll want to visit and things you'll want to do (cenotes, art museums, ruins, snorkeling, ziplining) are less than 30 minutes away. We stayed for a week in late November and saw no sargassum, had great weather, and it wasn't crazy busy anywhere. The beach was idyllic. We rented a car and were able to park for free in their lot across the street. Other nearby parking is also really affordable. The staff was super friendly and helpful. The only caveat is that there is a good deal of loud music from the neighboring hotel and the bar across the street almost all the time. The rooms are pretty soundproof, so it didn't bother us at night, but it does set more of a party vibe on the beach.
Stayed 7 nights in Nov 2025