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ARKA TULUM

Property class: 4
VIP Access

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Photo gallery for ARKA TULUM

A couple in a pool with a waterfall backdrop, holding drinks.
A courtyard with a tiled floor, a small pool, and a tree providing shade.
Two women in a tropical setting, one in a light blue dress and the other in a red dress, holding drinks.
A modern bedroom with a large bed, a wooden headboard, a view of greenery through large windows, and a cozy seating area with a chair and a rug.
A woman sitting at a wooden table outdoors, holding a mug.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Rio Otate Calle 37 Tumbenka, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪2 min walk‬
  • Place, Hospital de Tulum
    ‪6 min walk‬
  • Place, Jaguar Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪63 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Villa, Garden View

A modern bedroom with a large bed, a wooden headboard, a view of greenery through large windows, and a cozy seating area with a chair and a rug.

Deluxe Villa, Garden View

  • Garden view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Villa, Pool View

A modern bedroom with a large bed, a view of greenery through the window, and a minimalist decor style.

Deluxe Villa, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Tulum

Located in Tulum City Center, ARKA TULUM is adjacent to Dos Aguas Park and within a 10-minute stroll of Hospital de Tulum. This 11-room, 4-star hotel has private in-room plunge pools along with an outdoor pool and free in-room WiFi.

What's nearby

  • Dos Aguas Park - 2 min walk - 0.1 miles
  • Hospital de Tulum - 6 min walk - 0.4 miles
  • Hunab Lifestyle Center - 3 min drive - 1.1 miles
  • Jaguar Park - 4 min drive - 1.1 miles
  • Tulum Mayan Ruins - 10 min drive - 3.5 miles

Getting around

  • Tulum Intl. Airport (TQO) - 46 min drive

Restaurants

  • ‪Wang Tulum - ‬3 min walk
  • ‪El Pollo Bronco - ‬3 min walk
  • ‪Encanto Cantina - ‬2 min walk
  • ‪Tacos El Huero - ‬2 min walk
  • ‪Charlie's - ‬2 min walk

About this property

ARKA TULUM

ARKA TULUM features an outdoor pool, free WiFi in public areas, and spa services. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Other amenities at this adults-only hotel include a terrace and a garden.
Guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and bathrobes. Private plunge pools, balconies or patios, and private yards are also available. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Designer stores
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Spa

  • Deep-tissue massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in room
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Outdoor shower
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private plunge pool

More

  • Air conditioning
  • Desk
  • Fan
  • Individually decorated
  • Individually furnished
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 011-005-002948/2026

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Frequently asked questions

What's there to do near ARKA TULUM?

This hotel is situated in Tulum City Center, just steps from Dos Aguas Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

How much does it cost to stay at ARKA TULUM?

As of Oct 30, 2026, prices found for a 1-night stay for 2 adults at ARKA TULUM on Oct 31, 2026 start from $113, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at ARKA TULUM?

Yes, uncovered self parking is offered for free at the hotel.

Is there a spa available at ARKA TULUM?

Spa services at the hotel include deep-tissue massages.

Does ARKA TULUM feature a casino on the premises?

No, ARKA TULUM doesn't have a casino.

Is there an indoor pool at ARKA TULUM?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at ARKA TULUM?

At this adults-only hotel, couples will welcome the many amenities including a private plunge pool and in-room massages along with a restaurant.

Does ARKA TULUM have a hot tub?

No, this hotel doesn't have a spa tub.

Does ARKA TULUM have a restaurant with a breakfast menu?

Yes, ARKA TULUM serves free continental breakfast each morning from its restaurant.

Does ARKA TULUM allow pets to stay for free?

No, pets and service animals aren't allowed at ARKA TULUM.

Does ARKA TULUM have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to ARKA TULUM?

The closest major airport to ARKA TULUM is Tulum Intl. Airport (TQO), which is 26 mi away (46 minutes by car).

Are there rooms with balconies at ARKA TULUM?

Yes, every guestroom at ARKA TULUM comes with a balcony/patio and some offer garden and pool views.

ARKA TULUM Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 16 out of 16 reviews
Rating 8 - Good. 0 out of 16 reviews
Rating 6 - Okay. 0 out of 16 reviews
Rating 4 - Poor. 0 out of 16 reviews
Rating 2 - Terrible. 0 out of 16 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved every moment of my stay at Akra!!!
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t say enough about how awesome this place and their staff was! Especially fern, jay and Maurilio! Lovely time! Clean and relaxing and beautiful
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
I had an amazing stay at ARKA. The entire staff was so friendly, professional, and attentive, a very personalized experience. The food was delicious and ambiance was amazing for a relaxing retreat! Special thank you to Leyda and Bryan, they ensured that my all of my needs were met!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was spotless & beautiful. Had a very cozy vibe. The staff were amazing, very fast with any requests. The grounds are beautiful. Also had a private pool in our suite. The outdoor shower was great. Did not want to leave here
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Phenomenal hotel . The staff is hands down the best. I was able to check in early. The plunge pool with the room is a nice touch. The breakfast included with the stay is a must. I had eggs with ham, toast, fruit and granola with yogurt: The pool with the rainfall waterfall is sophisticated. The property and rooms were like the photos listed online. It’s jungle-ly vibe but not too secluded.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel novo, lindo! Todos os ambientes limpos e muito bem cuidados. Quarto enorme e um grande destaque pra piscina/hidro no "quintal". Funcionários muito prestativos e simpáticos. Deixo uma sugestão apenas com relação ao café da manhã: poderia variar mais entre os dias, ficamos 3 dias e todos os dias era o mesmo menu, gostoso mas seria ótimo se variasse (o café da manhã é menu único e fixo, não é buffet). No mais, foi tudo sensancional! Ainda ajudaram meu marido a me preparar uma surpresa de aniversário de namoro :)
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A experiência neste hotel foi incrível! O atendimento de todos os funcionários foi espetacular. Todos muito educados e prestativos. Para quem busca uma viagem tranquila e longe dos barulhos da cidade, este é o lugar. O hotel fica longe da zona hoteleira de Tulum e a uns 10min de carro do centro, mas vale muito a pena ficar nele. Ha opção de fazer as refeições no restaurante do hotel. As comidas são excelentes. Tudo fresquinho e feito na hora. O café da manhã é maravilhoso! Ficaria novamente hospedada neste hotel.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel attentionné et serviable. Petit déjeuner de qualité. Hôtel bien situé, au calme, piscine magnifique, jacuzzi privé, un coin de paradis.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Unser Aufenthalt im Arka Hotel in Tulum war rundum ausgezeichnet und hat unsere Erwartungen in jeder Hinsicht übertroffen. Besonders hervorzuheben ist das äußerst freundliche und hilfsbereite Personal, das rund um die Uhr über WhatsApp erreichbar war und jederzeit schnell, kompetent und sehr zuvorkommend reagiert hat. Der Room Service war erstklassig – das Essen war qualitativ hochwertig, sehr frisch und geschmacklich hervorragend. Unser Zimmer war außergewöhnlich groß, sehr stilvoll eingerichtet und bot ein äußerst bequemes Bett, in dem man perfekt entspannen konnte. Besonders angenehm war auch, dass täglich frische Handtücher für Strand und Pool bereitgestellt wurden. Das Hotel liegt in einer ruhigen Wohngegend, die ideal ist, um dem Trubel zu entkommen und vollkommen zu entspannen. Der Pool ist großzügig gestaltet, hervorragend zum Schwimmen geeignet und lädt ebenso zum Sonnen und Verweilen ein. Insgesamt ein erstklassiges Hotel mit exzellentem Service, hohem Komfort und einer sehr angenehmen Atmosphäre. Wir würden jederzeit wiederkommen und können das Arka Hotel uneingeschränkt weiterempfehlen.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente trato limpieza amavilidad de todo el personal100 de 100
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Stayed 1 night in Apr 2026

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