This was one of the nastiest motels I've ever booked through Orbitz. The room stunk & the curtains were torn & had holes in them. They looked original to the motel from the beginning of time. My nephew also had a room & his was just as disgusting. I'll NEVER stay there again & I'd recommend steering clear of this place.
I did not like the location of the property and it was not clean. The top cover had stains on it. The bathroom light plug was shorting out. The breakfast was really poor.... No coffee was ready at 9:00 am.
I liked the size of the rooms, the cleanlinest of the property, and the breakfast. The staff was very pleasant and essy to talk with. There really wasn't anything that l did not like. T
Clean, comfortable room. Was not pleased that desk clerk kept a copy of my credit card. When I commented I was told that only managers have access to them and that it was for my protection.....right. We arrived at 11 and were gone by five a.m.,
Stayed for 2 nights and had no problems. The pool is only a little bigger than a bathtub though. Had good breakfast. Loved the waffles. All in all, good hotel to stay at.
I was charged $20 security deposit at check-in. I don't remember this mentioned on advertisement of or when I reserved the room. A woman at check-out was unfriendly, unyielding and raised her voice citing check-out policy. She asked if the room was empty and had I locked the door. I told her my friend was loading the car and was sure he would be done by the time someone was ready to check the room. This is when she tersely said the must be empty before getting anyone to check the room . I tried to assure her that the room would be empty by the time she got someone to check it. This is when she be came quite loud citing check-out policy. I left the lobby went to make sure room was empty. My friend was already out of the room and standing at the car waiting for me. He said someone came in the room to check it as he was leaving. Got my security deposit and left. This is very poor customer service in my opinion. The woman I mentioned did not appear to be the desk clerk. Will not stay at this motel again and will not recommend it.
One night stay during fair days. Room was nice and clean. Also quiet. Got a non-smoking room which was fine but the hallway smelled very smoky. No time to use pool or exercise equipment but looked good. Very nice for the price. Was not expecting to have to pay additional $20 deposit since I had pre-payed. Deposit was return on check out.
Holes in the walls, hole in bathroom door, called to telll them as soon as we got there and were told there are no more rooms so deal with it. Room was dirty. Got up in the morning and went to get cash deposit back. They won't let you use a credit card. I explained I needed yo go to work and needed my cash for lunch because the roach coach doesn't take credit cards. I offered again to use a credit card because my wife had family coming into town and would pick her up in about an hour. The man gave me my deposit and said he understood she was still there and would check out later. 30 minutes later manager was beating on the door saying she had to leave and wasn't allowed on the property. This was at 830am. Check out is at 11am. She said we destroyed the room and scammed her help out of the $20 deposit.She said we lied about calling when we got there to report the damage . The room card was still with my wife in the room and she yelled at her and called her a sorry liar. Neither of us have ever been in trouble, and really did not appreciate her atlttitude or accusations. She said her staff only reported a hole in the door and are not allowed to give back the deposit until a full room inspection so we must have scammed him somehow. We will never go back here.
It was great and relaxing. Will do it again soon. Great wifi
I just needed a place to sleep and shower while in Tulsa. This hotel did the job. The pool was really warm and was a plus. The breakfast wasn't anything special. Just cereal and eggo waffles. All in all it did the job. Couldn't ask for more at $45 a night.
When I arrived the person at the desk was on thier cell phone and never greeted me. I thought this person was EXTREMELY rude. This person never spoke to me, wave their hand at me to get me to give them my itenerary I had printed off of here. This person checked me in and gave me my keys without really speaking to me in more then a whisper, not to interupt their phone call. Other then that it was a great stay. I'd recommend it. I had no problems, the manager was VERY nice and the person at night was nice, it was just the evening clerk that wasn't. The hot tub wasn't the greatest but it was nice. Very clean hotel. I went to visit and pick up a friend. It was a great experince and I'd stay there next time I go to Tulsa.
I stay at this hotel regularly. As usual my stay was pleasant and comfortable. However, They still have an issue with the hot water. Turn on the shower and go watch TV for ten minutes, by this time you should have hot water. I'm serious about that. The bed was a little lumpy but over all it was a good stay. I will stay there again. I have always gotten excellent customer service there as well.
The hotel is clean and everything works, which has not always been the case in my travels. The breakfast was good. Really the only complaint I have about the place is that it takes forever to get hot water in the shower. Some reveiws claim there is no hot water but thats not true it just takes ten minutes for it to reach your room. Serioulsy, go start your shower then come back and watch TV for ten minutes then go check n see if water is warming up. Kind of a pain in the butt but it does work. The internet is fast but you have to use their cable and it cost $10.00 to rent it. They will refund your money for the cable at checkout (remember to take it to the front desk with you ). All in all a nice clean place to stay.
Checked in late on Friday night, then went out for some fun. Returned early Saturday morning about 4:00 and went to shower, no hot water, also the TV remote did not work. Bed was a cheap mattress and uncomfortable. Checked out on Saturday and went home. When checking out the desk clerk made it sound like the problem with the room was our fault. Yes, I lost money, but I was not willing to spend another night in that hotel.
I found this hotel to be adedquate for the price offered. I had a nice quiet evening. Front desk help was pleasant. NO major complaints.. I had a 55 dollar room and feel that I got a good bargain.
Located in South Tulsa, SureStay Plus Hotel by Best Western Tulsa East is within a 15-minute drive of popular attractions such as Tulsa Expo Center and Woodward Park. This hotel has 59 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Start your day off right with a free continental breakfast offered each morning.
TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
Guests staying at SureStay Plus Hotel by Best Western Tulsa East enjoy an indoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a microwave in a common area, free newspapers, and laundry facilities.
This was one of the nastiest motels I've ever booked through Orbitz. The room stunk & the curtains were torn & had holes in them. They looked original to the motel from the beginning of time. My nephew also had a room & his was just as disgusting. I'll NEVER stay there again & I'd recommend steering clear of this place.
I did not like the location of the property and it was not clean. The top cover had stains on it. The bathroom light plug was shorting out. The breakfast was really poor.... No coffee was ready at 9:00 am.
Dear Debi, Thank you for your feedback - we appreciate you taking the time to leave us with comments about your recent visit. While we are sad to hear that you did not experience the level of satisfaction that other guests usually have, we are glad that you pointed out the things that we can work on. Your comment about cleanliness/electrical issue is noted and we will see to it that our staff does a better job preparing the rooms moving forward. We will also see what we can do about having some updates to the property soon. Also noted is your concern about breakfast and we will see what we can do about providing additional options soon. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Guest Experience Team
I liked the size of the rooms, the cleanlinest of the property, and the breakfast. The staff was very pleasant and essy to talk with. There really wasn't anything that l did not like. T
Dear Happy Guest.Thank you for your review and for choosing our hotel.I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
Clean, comfortable room. Was not pleased that desk clerk kept a copy of my credit card. When I commented I was told that only managers have access to them and that it was for my protection.....right. We arrived at 11 and were gone by five a.m.,
Stayed for 2 nights and had no problems. The pool is only a little bigger than a bathtub though. Had good breakfast. Loved the waffles. All in all, good hotel to stay at.
I was charged $20 security deposit at check-in. I don't remember this mentioned on advertisement of or when I reserved the room. A woman at check-out was unfriendly, unyielding and raised her voice citing check-out policy. She asked if the room was empty and had I locked the door. I told her my friend was loading the car and was sure he would be done by the time someone was ready to check the room. This is when she tersely said the must be empty before getting anyone to check the room . I tried to assure her that the room would be empty by the time she got someone to check it. This is when she be came quite loud citing check-out policy. I left the lobby went to make sure room was empty. My friend was already out of the room and standing at the car waiting for me. He said someone came in the room to check it as he was leaving. Got my security deposit and left. This is very poor customer service in my opinion. The woman I mentioned did not appear to be the desk clerk. Will not stay at this motel again and will not recommend it.
One night stay during fair days. Room was nice and clean. Also quiet. Got a non-smoking room which was fine but the hallway smelled very smoky. No time to use pool or exercise equipment but looked good. Very nice for the price. Was not expecting to have to pay additional $20 deposit since I had pre-payed. Deposit was return on check out.
Holes in the walls, hole in bathroom door, called to telll them as soon as we got there and were told there are no more rooms so deal with it. Room was dirty. Got up in the morning and went to get cash deposit back. They won't let you use a credit card. I explained I needed yo go to work and needed my cash for lunch because the roach coach doesn't take credit cards. I offered again to use a credit card because my wife had family coming into town and would pick her up in about an hour. The man gave me my deposit and said he understood she was still there and would check out later. 30 minutes later manager was beating on the door saying she had to leave and wasn't allowed on the property. This was at 830am. Check out is at 11am. She said we destroyed the room and scammed her help out of the $20 deposit.She said we lied about calling when we got there to report the damage . The room card was still with my wife in the room and she yelled at her and called her a sorry liar. Neither of us have ever been in trouble, and really did not appreciate her atlttitude or accusations. She said her staff only reported a hole in the door and are not allowed to give back the deposit until a full room inspection so we must have scammed him somehow. We will never go back here.
It was great and relaxing. Will do it again soon. Great wifi
I just needed a place to sleep and shower while in Tulsa. This hotel did the job. The pool was really warm and was a plus. The breakfast wasn't anything special. Just cereal and eggo waffles. All in all it did the job. Couldn't ask for more at $45 a night.
Dear Marie, We appreciate the rating that you provided - rest assured that we will continue to listen to our guests so we can continuously improve on the services that we provide. We are sorry that you did not seem to have an awesome experience during your stay but we will take this as inspiration to be better. We hope you consider staying with us again in the near future. Best Regards, Guest Experience Team