6/10 Okay
Douglas
Traveled with partner
Aug 25, 2025
Sabrina and her colleagues at the front desk were AMAZING!!! Even when they were busy with heavy check-in times they were always super hospitable.
However, Erico, the bartender, ruined the vibe. Here's what happened. On Saturday evening we saw an unattended table with food in the bar, which was filled with happy guests. Just back from a long day, we brought the food back to our room. There was no sign that it was for a private event, so we assumed it was "happy hour bar food" for all. Later, when we left for dinner, I dropped the dishes off. Ericho started speaking to me in a loud tone as if scolding a child asking questions such as "what made you think you could take that food?" and "Who told you it was okay to take that?" He did not allow me to provide a full response and never did explain what we had done wrong. Was this for a special event? Were we supposed to have paid? (There were no signs indicating either.) This was very embarrassing.
Douglas
Stayed 3 nights in Aug 2025























