Marriott Torreon4.5 out of 5.0
Recent guest reviews
I had never expected this of a Marriott Hotel. Even that I am a member of the Marriott awards. Not even their economy branches. Really bad !! The building is about 50 years old but that is not the problem, it has been badly renovated, the water pipes are visible, there are exposed electrical connections, and worst of all; the elevator takes for ever and it can serve 3 people. Service at check in was terrible, took 45 minutes !! Please look for another hotel in Torreon, Mexico. There are other alternatives.
It is one of those old hotels in bad need of renovations; the rooms are old and loud (I could hear everything from the lobby). I also ordered a few items from the menu and they were all borderline bad.
This hotel is good enough and what you could expect from a Marriot. There are some few things to improve, specially elevators. Rooms and beds are comfortable. It has bath tub. Buffet is good and service on it is great.
Location: convenient from the airport and easy to get to restaurants, a mall, and the town center. Lobby & Amenities: lovely marble entry and unexpectedly soaring central atrium. Breakfast was extensive: four food stations to order on-demand omelets, enchiladas and chilequiles, gorditas, and crepes or waffles. Buffet had pastries, little bites, fruit, and many varieties of fresh juice. Good wifi throughout hotel capable of video-conferencing. Elevator is aged, but perfectly functional. Room: comfortable, classic luxury styling. Marble bath. Never quite got hot water for one shower, but that seemed to be a one-off. Lots of outlets. Comfy beds.
We were very well received by a warm and friendly staff. I don't understand why there are reviews that say this hotel is not representative of a Marriott. I beg to differ! it's a great place. The lobby is grand! The restaurant and buffet is well worth it. The wait staff is lovely and attentive. I love the little stations where you can get omelettes, crepes and authentic Mexican cuisine! The piano playing is awesome and makes for great ambience. The valet guys are really nice, too! Yes, it may need little updates here and there, like the Manhattan Bar, but other than that, it's worthy of being called a Marriott, trust me, I've stayed at many and have been to some that are not as nice as this! Great value for the price and gives a bit of elegance to Torreón!
Don't know where to start. The hotel is extremely old and poorly maintained. The pictures taken will show it to be a grand and nice hotel. It is very deceiving. Nothing really works well. The rooms uses a residential $15 door lock that was loose and hard to lock. It wouldn't keep a dog out anyway. The backup latch was broken so I didn't feel safe. All the linen were grey color instead of white from too much use. Everything was stained. The outside glass on the double pane window was broken completely. You see the jagged edges around the window and of course there is condensation on the inside. The elevators are old and seemed dangerous. The elevator does not land leveled with the floor so we tripped every time we went in and out. There are of shady characters with "bodyguards" around all the time. Hmm...wonder what they do for a living? There were machine gun fire around 5am that woke me up. We could wait to get out of there after that. We had to ask someone outside the hotel to move his truck for us to back out and he had a shot gun AND machine gun on the seat. You can't make this stuff up...I'm not sure how some people gave this place good reviews because it was bad from the moment you walk in to check out. On the other hand...the buffet was very good. The largest breakfast buffet at a hotel I've seen. The location is terrible if you are stopping off the highway. Its extremely out of the way and a mystery to get back on the highway. We wasted 2.5 hours easily getting on and off the highway.
I have stayed in many Marriot Locations from Miami to LA and from Boston to Mexico City. Without a doubt this is the worst of them all. Upon my arrival the receptionist was not aware of my reservation, they needed to look for about 15 min to find it, it was a weekend and the lobby area was busy with a couple of weddings, their invitees, and a noisy piano at the center area of the rooms, so I asked the receptionist to put me in a quiet room. They sent me to one of the side rooms which is on a tunnel in the first floor -- The feeling was the same as walking inside a mine tunnel -- Opened the door and this was a small, smelly room with furniture 20 - 30 years old and a TV of the same age, the window's glass is so dull, you could not not see outside. I called the receptionist and asked her to change my room but after 10 min. waiting I went back with my belongings to see the receptionist. After a few more minutes finally got another room in the 5th floor and went over there hoping it would be the Marriot's Standard room but no, again the same tunnel feeling (Room was at the end of the tunnel now) the tunnel has no windows at all, then the room was a little bit bigger, not smelly but the window was the same as the previous room and the TV set was also from the 80's. At 3 - 4 AM I was able to hear the people walking on the tunnel (No carpet) and by 7:00 AM the next group of people leaving their rooms. Next day I cancelled the rest of my stay and left to another hotel where I had none of these issues.
stayed here two nights mid August and five nights tree last week in August. New traveler to Torreon. The hotel was very nice. lobby is clean and we'll appointed. the room was clean, adequate, and actually was very nice. it was a comfortable room. the bathroom was pretty cool. very large, and has a bathtub and walk in shower. the shower water flow could have been better, but it is Mexico....and I'm sure water conservation plays into it. I was impressed with the bathroom. stone tile work, the large vanity, and the cool tall, narrow, frosted windows each side of the mirror were a nice touch. I ate in the restaurant twice. once, ordering of of the menu, and the steak was very good. the second time, I relented and followed the waiters high praise for 'The Buffet'. the buffet was not good at all. the food looked good in the serving dishes, but was not good at all. fish and chicken looked good on the top, but was very overcooked on the bottom of each piece. maybe it was in the steamer serving dish too long? I didn't eat much because I was turned off by it being overcooked on the bottom. woke up at 3am with a slight stomach ache, and a trip to the bathroom. my recommendation is to offer from the menu, and avoid the buffet. one other oddity was with housekeeping. the second day....no shampoo in the bathroom. there was in the morning....but in the evening....no shampoo. the third day.....the empty kleenex box was removed...and the ceramic tissue paper holder was there...but empty. the last day....no hand towels. not on their 'A'-game, but the room was cleaned very well each day, so I chalk it up to having an off day. all in all, I'd recommend this hotel to anyone. thanks Marriott!
We found ourselves stuck in Torreon for two nights. Not a destination we chose but had tire problems and so there we were. We chose the Marriott for what appeared to be a safe and secure hotel that would be comfortable. In fact it was all of that plus the hotel had a shuttle service which was greatly appreciated by us for the problems we were having. The down side is the wifi didn't work in our room or the refrigerator . We told the staff but that really didn't make a difference or get us another room. All in all if I was stuck in Torreon I wouldn't hesitate to stay here again.
Well lets start by saying a few things. I have been to this hotel two times - 2 weeks in August 2015 and now 2 weeks in April 2016. Pros: - Hotel lobby is beautiful - Amazing breakfast - Very nice staff - Decent rates from USD to MXN - Car rental on site - The "downtown" area is within walking distance - Delicious Caldo Tlapeno :) Cons: - THE ELEVATOR is SCARY. It barely has a sensor. You can get smashed in the doors. This is a serious warning! - The air conditioner is not consistent from room to ro. Some rooms feel like Elsa lives there and others feel like someone is blowing air on you. I had to be a goldilocks and have the engineer find a room that worked for me. Being from Chicago..I want a STRONG AC! There aren't many good hotels in this town and I love my Marriott status... so I am here!
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Marriott Torreon places you within a mile (2 km) of Juarez Market and Nazas Theater. This 4.5-star hotel welcomes guests with 143 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking. Located centrally in Torreon, it's also near Plaza Armas de Torreon and Arocena Cultural Museum.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start your day off with buffet breakfast, available for a fee.
All 143 air-conditioned accommodations feature separate bedrooms. TVs come with cable channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include coffee makers, free newspapers, and free bottled water.
Guests of Marriott Torreon have access to an indoor pool, a health club, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include 2 meeting rooms, conference space, and a business center.
Reviews from Trip Advisor
64% of guests recommend this hotelTotal of 129 reviews