On arrival, no one was at reception, with no bell or other way to let staff know we were there, kept waiting for up to 5 minutes, this might seem petty but it's not what I would expect from a five-star hotel on arrival. The hotel was clean throughout although it does seem to be suffering from a faded grandeur. Our bedroom was clean, with a balcony which was great on an evening with a glass of wine watching the lights around the bay. The bed was very soft and needed replacing and seemed to be a small double? The bathroom shower needed updating although it was adequate for our needs. After showering I had to open a window (no extractor fan), and the window frame was black with mould! The water pressure in the taps was dreadful sometimes it was just a trickle. One evening at the bar the member of staff serving didn't know how to open a bottle of wine with a cork!! The hotel seemed to be running on minimum staff. It definitely needs modernisation, and the outside is starting to look grim. I would still recommend the hotel (just), but without a programme of investment I worry over the future of this hotel.