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Recent guest reviews

Not enough staff for check in. Was on the line for more than 30mins.

The only problem experienced was at check in. There was only a single agent until after 3:00 and then only 2 or 3. Line was fairly long and it took close to 45 minutes . Other than that - no issues.

I wouldn’t call it unique but it was comfortable and staff were friendly and helpful.

I didn’t like how I had difficulty getting in contact with them for my Airport pick up. They need to do better with organizing that. It took me an hour of complaining that each time a hotel rep would transfer me to the Airport transfer phone line that no one was answering, for one of the hotel reps to actually call them on my behalf. It was ridiculous. The rooms need an upgrade and if your 5’8” or taller you head is near the ceiling when you need to take a shower.

The gym needs updating, but I was happy that there was one that I could use.

Needed sleep between flights. Pick up at and to airport every half hour

The location is excellent the Hotel for the name that it has it lacks on so many fields special the bar and breakfast area to much confusion going on plates would sit in your table for hours

They charge me 75.00 for nothing i hope they refund my money to my cc

This hotel has very professional staff, a nice exterior and nice lobby. Rooms however, are dated and small. The menu offered by room service was bland and overpriced

33 Carlson Crt Toronto ON

Hotel highlights

  • Close to Toronto Congress Centre
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Free airport shuttle

Located in Etobicoke within a mile (2 km) of Toronto Congress Centre, Crowne Plaza Toronto Airport is within a few miles (5 km) of other popular sights such as Woodbine Racetrack. This 528-room, 3.5-star hotel has free in-room WiFi along with a free airport shuttle and a fitness center.


Dining

This hotel serves as home to a bar, along with a bistro that specializes in international cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 5:30 AM to 10 AM.


Rooms

All 528 rooms feature coffee makers, free local calls, and safes. 55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard. Private bathrooms are not ensuite.


Property features

Renovated in 2020, Crowne Plaza Toronto Airport offers a fitness center, free WiFi in public areas, and a conference center. If you drive, self parking is CAD 22 per night, or you can take advantage of the free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a 24-hour business center, a computer station, and express check-out.

Room options

Room, 1 Queen Bed, Non Smoking (Modern)

1 Queen Bed | Sleeps 2

Room, 1 Queen Bed, Accessible, Non Smoking (Wheelchair)

1 Queen Bed | Sleeps 2

Executive Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking (High Floor)

1 King Bed | Sleeps 2

Guest reviews for Crowne Plaza Toronto Airport

Everyone (8) Family (5)
4
Everyone

By on Feb 12, 2020

4
Everyone

Not enough staff for check in. Was on the line for more than 30mins.

By on Feb 8, 2020

4
Everyone

By on Jul 7, 2019

5
Family

The only problem experienced was at check in. There was only a single agent until after 3:00 and then only 2 or 3. Line was fairly long and it took close to 45 minutes . Other than that - no issues.

By on Jul 4, 2019

4
Everyone

By on Jul 2, 2019

5
Family

I wouldn’t call it unique but it was comfortable and staff were friendly and helpful.

By on Apr 29, 2019

3
Family

I didn’t like how I had difficulty getting in contact with them for my Airport pick up. They need to do better with organizing that. It took me an hour of complaining that each time a hotel rep would transfer me to the Airport transfer phone line that no one was answering, for one of the hotel reps to actually call them on my behalf. It was ridiculous. The rooms need an upgrade and if your 5’8” or taller you head is near the ceiling when you need to take a shower.

By on Apr 20, 2019

1
Everyone

By on Mar 11, 2019

4
Family

The gym needs updating, but I was happy that there was one that I could use.

By on Feb 20, 2019

4
Everyone

Needed sleep between flights. Pick up at and to airport every half hour

By , from LasCruces NM on Nov 12, 2018

Crowne Plaza Toronto Airport

33 Carlson Crt, Toronto, ON M9W6H5
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