Standard Room, Non Smoking
from $77
Crowne Plaza Toronto Airport
3.5 out of 5.0
3.4
out of 5
Average Guest Review
See all 34 reviews
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Recent guest reviews
Staff was exceptionally unfriendly & stoic. Rooms & bathrooms are very tight & small but quiet & clean. Ok for the price
This was by far one of the most horrible experiences I have ever had at a hotel but it had nothing to do with the hotel, it had to do with the other guests. There was a group of families that let their pre-teen girls stay in the room across the hall from us and they were leaving the room all day, talking loudly and banging doors. They also played a game down the middle of the hallway that involved screaming and rolling a ball into a net at either end of the hallway. The people in the room next to me had a small dog that barked both days I was there, so I was unable to rest before attending the event downstairs that I was in town for. I called the front desk, they sent a manager up but obviously there was no one in the room, the owners had not registered the dog and paid the fee so they didn't have any information on the dog. The owners were not picking up the phone so my choice was to move or just listen to the poor little thing bark. Since we had more than one room along the corridor and at that point the children's noise was only during the day I elected to stay near my friends. My last night, I was awoken at 4:00 am by a man shouting the "F" word at someone from in front of my door. I was at the end of the hall so there was no reason for him to be there. That started 2 hours of banging doors, kids running and screaming and later we saw all the bedding in the corridor. The parents had had a party and put the kids out to sleep in the hallway.
Please give the bartender an award she's the best there is.
This was a nice place and the fact that it was pet friendly was very important. Thanks
I like the hotel daily because of the proximity to the Airport. They need to really improve their restaurant. The food is just average and without any choice for a vegan
Aside from the traffic on the nearby freeway during peak hours, this hotel was a great value and very convenient access to relatives we visited in Toronto. The Crowne Plaza was clean, modern, and very accommodating. We would certainly stay here again on our next trip to Toronto.
The hotel was very plesant. Check in with no hassels didn't like my room location and it was change with in minutes. The staff was very helpful with my request.
I don't have anything negative to say about this hotel! The staff were very inviting when I checked in. It was very clean upon entering and the room was very clean and fresh!
Every thing was ok except for the room! it was very small. We needed double beds which made it difficult to move around in the room.
The Crown Point is a modest mid-rise hotel with friendly staff and very clean rooms. The hallways are a bit narrow and dark and the exercise facilities were being renovated when I was there but otherwise everything was great. Several excellent restaurants are within walking distance. I enjoyed a romantic dinner at Canyon Creek Chophouse hand it was marvelous. For the price my stay was everything I expected.
Ok- nothing out of the ordinary. Was disappointed to have to pay to park which was not mentioned on online
Hotel dated , old in need of an upgrade. No desk chair in the room. Bathroom very small. Not as close as other modern hotels to the airport. Rear side of hotel views a 6 lane highway , very noisy and difficult to sleep
I was in Toronto to attend a family event and had a good experience at the hotel. There are many hotels in this area, and while I don't know how they compare, Crowne Plaza definitely offered competitive prices that led me to choose it in the first place. The hotel's frequent shuttle service to the Toronto Pearson International Airport was convenient for me since I did not have a car. There are also some restaurants right around the hotel if you need to walk over and grab something.
I reached Toronto early in the morning and asked if they could check me in early. They gave me a room at 10 in the morning.
A friendly welcome at the reception and a quite and clean room. Close to the Airport.
Not a four star hotel. Food was good but other than that - pretty average. Amazed this has 4 stars.
Shuttle was prompt. Staff pleasant & friendly. Rooms clean. Bed comfortable. Food & drinks in restaurant good with reasonable prices. We would stay in this hotel again.
I was in Toronto for a few days in order to attend a book convention, which was unfortunately a long way away from this hotel. The staff were very kind in helping me figure out the public transportation system and in making change for me so that I would have the smaller bills and coins required by the buses. I also appreciated the punctual shuttle service to and from the airport. The room was clean and well-outfitted, and all the staff I encountered were friendly, polite, and good at their jobs. I greatly appreciated the free wi-fi. There were only two areas that I felt could be improved: I would suggest adding a small shop or even a single counter that sells basic amenities -- postage stamps, postcards, aspirin, cough drops, etc.; and I would have enjoyed longer hours of available room service -- 1:00 a.m. seems a little too early to close it down for the night, particularly on weekends. Otherwise, I really enjoyed my stay at the Crowne Plaza; I would recommend it to others, and I would definitely stay there again! Thanks to all the staff!
Excellent value for money, with only slight criticisms to offer: despite reserving a two-bed room for two adults, there was only one set of towels in the room. Also, would've liked better control of the A/C, with it set as low as it would go, I still found the room a bit warm in the heat of the summer. Also, the AC cycling off and on woke me a few times. The AC situation is not uncommon in other hotels, in my experience.
This was one of the worst experiences ever! When arriving and checking in I was told that there is a charge for parking. Then when checking in and going into my room on July 7,2012 around 4pm. I noticed that someone had used the bathroom & soap and it gave out a smell. The room had 2 double beds but the room was so small. I then noticed the iron wasn't working. I called and spoke to the manager she sent someone up to look at it. When calling her back after the people who came to look left I got no response from her. I finally got a hold of her and she totally denied anything wrong with my room. She began to yell and scream and said im personally going to come and move you. She never came . After checking out I was blocked in the entrance by 2 of the hotels buses. I asked the drivers to move one bus and he refused. Both drivers became very loud and disrespectful. They told me to reverse. This was one of the worst experiences I have had I hope anyone concedering getting a room here thinks twice. PLEASE DONT STAY HERE EVEN IF ITS A LITLLE CHEAPER...
Hotel highlights
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Free airport shuttle
- Indoor pool
Located in Etobicoke within a mile (2 km) of Toronto Congress Centre, Crowne Plaza Toronto Airport is within a few miles (5 km) of Fantasy Fair. This 3.5-star hotel welcomes guests with 504 rooms and conveniences like an indoor pool, free in-room WiFi, and a free airport shuttle. Near the airport, the hotel is also close to Woodbine Racetrack and Centennial Park.
Dining
Enjoy a bite to eat at the hotel's brasserie, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning off right with cooked-to-order breakfast served for a fee.
Rooms
All of Crowne Plaza Toronto Airport's 504 air-conditioned rooms provide coffee makers, free newspapers, and safes. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are also available.
Property features
At Crowne Plaza Toronto Airport, guests enjoy features like an indoor pool, a fitness center, and a spa tub. If you drive, self parking is CAD 15 per night, or you can take advantage of the free airport shuttle (available 24 hours). The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and a conference center.
Guest reviews for Crowne Plaza Toronto Airport
overview crowne plaza toronto int'l airport
Everyone
Staff was exceptionally unfriendly & stoic. Rooms & bathrooms are very tight & small but quiet & clean. Ok for the price
no fault of the hotel
Everyone
This was by far one of the most horrible experiences I have ever had at a hotel but it had nothing to do with the hotel, it had to do with the other guests. There was a group of families that let their pre-teen girls stay in the room across the hall from us and they were leaving the room all day, talking loudly and banging doors. They also played a game down the middle of the hallway that involved screaming and rolling a ball into a net at either end of the hallway. The people in the room next to me had a small dog that barked both days I was there, so I was unable to rest before attending the event downstairs that I was in town for. I called the front desk, they sent a manager up but obviously there was no one in the room, the owners had not registered the dog and paid the fee so they didn't have any information on the dog. The owners were not picking up the phone so my choice was to move or just listen to the poor little thing bark. Since we had more than one room along the corridor and at that point the children's noise was only during the day I elected to stay near my friends. My last night, I was awoken at 4:00 am by a man shouting the "F" word at someone from in front of my door. I was at the end of the hall so there was no reason for him to be there. That started 2 hours of banging doors, kids running and screaming and later we saw all the bedding in the corridor. The parents had had a party and put the kids out to sleep in the hallway.
great hotel. employees were awesome.
Everyone
Please give the bartender an award she's the best there is.
Review comment
CPTA responded on Jun 12, 2016
Dear Valued Guest, Thank you for your short but sweet review. We are happy that our employees treated you well during your stay. We will be sure to share your review with our bartender Jose and her management team! Hope to see you again!
hotel room
Couples
This was a nice place and the fact that it was pet friendly was very important. Thanks
nice location restaurant needs improvement
BusinessTravelers
I like the hotel daily because of the proximity to the Airport. They need to really improve their restaurant. The food is just average and without any choice for a vegan
made toronto trip a delight
Couples
Aside from the traffic on the nearby freeway during peak hours, this hotel was a great value and very convenient access to relatives we visited in Toronto. The Crowne Plaza was clean, modern, and very accommodating. We would certainly stay here again on our next trip to Toronto.
easy access to all city major highways
BusinessTravelers
The hotel was very plesant. Check in with no hassels didn't like my room location and it was change with in minutes. The staff was very helpful with my request.
travelled alone
Singles
I don't have anything negative to say about this hotel! The staff were very inviting when I checked in. It was very clean upon entering and the room was very clean and fresh!
double beds
BusinessTravelers
Every thing was ok except for the room! it was very small. We needed double beds which made it difficult to move around in the room.
comfortable affiordable getaway
Singles
The Crown Point is a modest mid-rise hotel with friendly staff and very clean rooms. The hallways are a bit narrow and dark and the exercise facilities were being renovated when I was there but otherwise everything was great. Several excellent restaurants are within walking distance. I enjoyed a romantic dinner at Canyon Creek Chophouse hand it was marvelous. For the price my stay was everything I expected.
Dear Valued Guest, We are disheartened to hear that you had such a terrible stay experience due to a unattended barking dog and noise from the sports teams in the hallway around your room. We can assure you that this is not the norm at Crowne Plaza Toronto Airport. We hope that we can make things right on a future stay.