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Recent guest reviews

The place is a dump. Completely tired with shabby rooms and thin walls. Not overly clean and somewhat chaotic with guests loudly congregating in hallways. Stay away as the choices near Toronto’s airport are abundant

In reverse ... there was nothing I didn't like at this property. What I liked: the security guards who made their presence known, the helpfulness of the staff, the convenience store in the lobby, the prompt shuttle service. If I'm ever back in Toronto and I need an airport hotel, I'm definitely staying at Crown Plaza.

The Crowne Plaza Hotel is very close to the airport and was close to the wedding venue that we had to go to. The rooms are comfortable, but seemed basic - there was only one set of shampoo, conditioner, lotion and soap and two of us in the room. I had an emergency with my outfit and asked for a scissor and was told they could not provide one. The area where it is located is pretty remote in terms of convenience stores, etc. Also, we stayed 3 nights and housekeeping didn't come to clean! We were surprised by that and always got back to late to inquire about it. Seems geared towards airline flight crews. Restaurant had surprisingly good food.

Not enough staff for check in. Was on the line for more than 30mins.

The only problem experienced was at check in. There was only a single agent until after 3:00 and then only 2 or 3. Line was fairly long and it took close to 45 minutes . Other than that - no issues.

This hotel has very professional staff, a nice exterior and nice lobby. Rooms however, are dated and small. The menu offered by room service was bland and overpriced

33 Carlson Crt Toronto ON

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Fitness center

Located in Etobicoke within a mile (2 km) of Toronto Congress Centre, Crowne Plaza Toronto Airport, an IHG Hotel is within a few miles (5 km) of other popular sights such as Woodbine Racetrack. This 528-room, 3.5-star hotel has free in-room WiFi along with a free airport shuttle and a gym.


Dining

This hotel serves as home to a bar, along with a bistro that specializes in international cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 5:30 AM to 10 AM.


Rooms

Guests can expect 55-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free local calls, and safes. Private bathrooms are not ensuite.


Property features

Renovated in 2020, Crowne Plaza Toronto Airport, an IHG Hotel offers a gym, free WiFi in public areas, and a conference center. If you drive, self parking is CAD 22 per night, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include a 24-hour business center, a computer station, and express check-out.

Room options

Standard Room, 1 Double Bed (Bath Shower Combination)

1 Double Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible (Roll Shower)

1 Queen Bed | Sleeps 2

Junior Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed (Airport Runway View)

1 King Bed | Sleeps 2

Guest reviews for Crowne Plaza Toronto Airport, an IHG Hotel

Everyone (6) Couples (2) Family (2)
1
Partner Couples

The place is a dump. Completely tired with shabby rooms and thin walls. Not overly clean and somewhat chaotic with guests loudly congregating in hallways. Stay away as the choices near Toronto’s airport are abundant

By on May 3, 2022

Review comment responded on May 3, 2022

Thank you for choosing to stay at Crowne Plaza Toronto Airport Hotel. I appreciate you taking the time to provide feedback in regard to your recent experience with us .I am sorry to hear that on this occasion we did not meet all of your expectations. I will investigate the matter with my team and managers, who joins with me in apologizing to you. Please be assured that we have taken your comments very seriously. All guest feedback is appreciated and wherever possible, changes are made to our hotel operations. I would really appreciate if you can contact us directly to assist you better and also i would love to know more about your reservation , as we are airport hotel we were sold out for couple of nights all of a sudden we got flight cancellations that could be the reason of our hotel to be busy. I sincerely hope we will be given the opportunity of welcoming you back to our hotel in the future, where we are able to extend to you the high level of service we strive to offer all of our guests. Kind Regards, Rimmi Kaur Guest services manager

5
Everyone

In reverse ... there was nothing I didn't like at this property. What I liked: the security guards who made their presence known, the helpfulness of the staff, the convenience store in the lobby, the prompt shuttle service. If I'm ever back in Toronto and I need an airport hotel, I'm definitely staying at Crown Plaza.

By on Mar 21, 2022

Review comment responded on Mar 21, 2022

Good Day, I would like to thank you for choosing and staying with us at Crowne Plaza. We really appreciate your business with us . We are delighted to hear you enjoyed your experience with us, especially the wonderful service you received by our team. Kind Regards, Guest Services Manager

4
Partner Couples

The Crowne Plaza Hotel is very close to the airport and was close to the wedding venue that we had to go to. The rooms are comfortable, but seemed basic - there was only one set of shampoo, conditioner, lotion and soap and two of us in the room. I had an emergency with my outfit and asked for a scissor and was told they could not provide one. The area where it is located is pretty remote in terms of convenience stores, etc. Also, we stayed 3 nights and housekeeping didn't come to clean! We were surprised by that and always got back to late to inquire about it. Seems geared towards airline flight crews. Restaurant had surprisingly good food.

By on Oct 31, 2021

Review comment responded on Dec 22, 2021

Dear Shalini, Thank you for your kind review and I am very honored that you have chosen our hotel for your stay. We strive in providing a memorable stay for all of our guests and I am delighted to hear that we were able to exceed your expectations. Kindly know that I will share your wonderful comments with the team. Thank you again for being our guests and we look forward to welcoming you back for another memorable stay in the future. Kind Regards, Sanampreet Singh Bhinder Front Office Manager

3
Everyone

By on Oct 27, 2021

4
Everyone

By on Feb 12, 2020

Review comment responded on Dec 22, 2021

Dear Valued Guest, Thank you for your kind review and I am very honored that you have chosen our hotel for your stay. We strive in providing a memorable stay for all of our guests and I am delighted to hear that we were able to exceed your expectations. Kindly know that I will share your wonderful comments with the team. Thank you again for being our guests and we look forward to welcoming you back for another memorable stay in the future. Kind Regards, Sanampreet Singh Bhinder Front Office Manager

4
Everyone

Not enough staff for check in. Was on the line for more than 30mins.

By on Feb 8, 2020

Review comment responded on Dec 22, 2021

Dear Valued Guest, Thank you for your kind review and I am very honored that you have chosen our hotel for your stay. We strive in providing a memorable stay for all of our guests and I am delighted to hear that we were able to exceed your expectations. Kindly know that I will share your wonderful comments with the team. Thank you again for being our guests and we look forward to welcoming you back for another memorable stay in the future. Kind Regards, Sanampreet Singh Bhinder Front Office Manager

4
Everyone

By on Jul 7, 2019

5
Family

The only problem experienced was at check in. There was only a single agent until after 3:00 and then only 2 or 3. Line was fairly long and it took close to 45 minutes . Other than that - no issues.

By on Jul 4, 2019

4
Everyone

By on Jul 2, 2019

3
Family

This hotel has very professional staff, a nice exterior and nice lobby. Rooms however, are dated and small. The menu offered by room service was bland and overpriced

By , from Halifax on Sep 11, 2019

Crowne Plaza Toronto Airport, an IHG Hotel

33 Carlson Crt, Toronto, ON M9W6H5
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