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Crowne Plaza Toluca Lancaster

3.5 out of 5.0

Recent guest reviews

We have a very good experience staying Crowne Plaza. Nice facility, good food and great staffs make my week there wonderfull. All the staff members in this hotel make us felt like families member. Mario is the best, he willing to go extra miles of pointing and recommend us where to go and what to eat in Toluca. He have make my week stay interesting, he provide his own transportation to the local areas and places the we want to goes. Also Martin Rojas from the resturant, he is so friendly and always smile when he saw us at the breakfast table. He and his friend made sure their service always super.

The stay was very good. The best was it's restaurant. Captain Diego Quiroz and staff made sure the service was always 5 stars. The menu was adjusted for all type of appetite. The best, they made you fill like home. Very well fone

Overall a good experience. Food, staff, facility very nice. What made a significant difference was three of the staff that always made us feel we were the only guests. Mario, Delucia, and Ramon always went adobe and beyond with attention and recommendations. Mario was most attentive everyday both on our return to the hotel but also in confirming or providing options for evening outings.

Excellent service at the hotel right from the check in. The restaurant is very good. Mario, the Concierge, is the very best, provided personal transportation to and from local restaurants, arranging taxis, and and in-hotel help you might need.

I stay here for business....and the staff is second to none. Rooms are spacious and clean and it's located near anywhere you'll need. Big shout out to Santos behind the bar....he's worth the stay alone

room service is really good and help full. Mr Gilberto a waiter for room service was very friendly and helpful. rooms are clean, big rooms, nice decoration and very comfortable. Mrs Esther always kept clean my room.

Service was of top quality. Breakfast buffet has a lot of tasty options. Especially enjoyed the fried jalapeno. Personnel (Ivan Hernandez and Juan Garcia) were warm and courteous. Room service was quick.

Everything was very nice. The rooms are clean and it is wonderful not to hear any noise which gives you a GREAT SLEEP! The restaurant was excellent and food very good with good service. I will stay here whenever I come back.

Wonderful hotel. I have stayed at many hotels in the area over the course of a couple years in Toluca. But now I only stay here. It is by far my favorite. The staff is wonderful. Ask for Mario he is the best. Convenient location with a clean, comfortable stay.

I stayed in the Crown plaza hotel for work. It's a really nice and clean hotel. Mario the concierge took great care of me during my stay. The hotel gives you that luxery feeling. After work I Always went to their nice bar where Santos took care of the drinks. Regards J. Bakker

Paseo Tollocan Oriente No 750 Toluca MEX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Crowne Plaza Toluca Lancaster places you within a 10-minute drive of Galerias Toluca and San Carlos Golf Club. This 113-room, 3.5-star hotel has free in-room WiFi along with free self parking and a free airport shuttle. In central Toluca, the hotel is also close to Tree of Life Artisanal Exhibition and Sale Center.


Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


The 113 rooms are recently renovated and have an array of amenities, including minibars, coffee makers, and safes. Guests can expect to find free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.

Property features

Guests staying at Crowne Plaza Toluca Lancaster enjoy a fitness center, a sauna, and a rooftop terrace. There's free parking and a free airport shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Suite, 1 King Bed, Non Smoking (Meeting Room)

King 1 | Sleeps 2

Junior Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Executive Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Executive Room, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

77% of guests recommend this hotel

Total of 245 reviews