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Crowne Plaza Toluca Lancaster

3.5 out of 5.0

Recent guest reviews

Excellent service by all staff. Especially hostess Carmen at the restaurant and Dulce at front desk. Rooms are nice and sleep is great, there is even a quiet zone! I would highly recommend it for business or vacation stays.

I've been staying at this hotel for the last 5 years, every single week or every 2 weeks. Hotel has been upgraded with excellent rooms and the staff is very good. excellent service starting with Mario and Jorge (bellboys) following with Adal, Jairo and Mary, on costumer service and front desk chief, also Greta on events, and restaurant staff. I feel home in this hotel and make my visitors stay here too for the best experience! Thank you for your excellent service and care with customers!

I have been staying on and off at this hotel for about three years. First of all, the staff provide you with great service and treat you with courtesy and respect. Mario, the bellman, delivers exemplary service to guests and makes me feel at home whenever I visit Mexico. Martin who works in the restaurant always serve the guests with a smile. Carmen at the restaurant always welcome me with a good attitude in the morning. Paz amazes me with how she prepares breakfast and brings it to your table. Great staff at the Crowne Plaza Hotel, Toluca, Mexico.

This hotel offers everything needed for the business traveller. The service of the staff is second to none. The service in the restaurant is very good especially Armando Corral. The front of house staff are all so helpful in making the stay comfortable and as stress free as possible. Some staff go that ‘extra mile’ in helping out and if you ever need this, Mario will be more than happy to help.

In the industrial town of Toluca an elegant hotel where you will find courtesy, kindly staff and nice rooms. Restaurant server good mexican plates and beers. Strongly suggested for business travellers.

Stayed here 3 nights during December. The hotel is located eight next to the highway, so while it is convenient, there is some traffic noise. The staff is very friendly and helpful. We enjoyed the restaurant for the breakfast buffet, however it is not included with the room even for IHG Gold members. The rooms were large and had good amenities. The bathrooms were a bit of a pain as the low water toilets took forever to flush and get plugged. The shower worked well, but the fan didn't keep up and the room was wet from ceiling to floor.

The personal was very nice, especially the guy at the bar and two of the parking personele. Mister Jorge from parking and Serge?(The Texan guy) were able to help me out a lot. Food was also good and staff in general very helpful.

I traveled this last trip with a broken shoulder. Mario, the bellhop, made sure my luggage was handled perfectly to keep my shoulder safe. One of the reasons I stay at the Crowne Plaza versus other local hotels is the nice staff. Mario has been there for years and he always ensures a nice stay for me.

I have been staying at this hotel for four years and have never been disappointed. The staff is attentive, the rooms are meticulously clean and updated. Great food and drink setting also. Up on arrival be sure to see Mario at the front door. He is a wonderful host and will help make your stay special.

I stayed there for 3 weeks for business. The hotel is located nearby a big street with a lot of traffic. But with a good sound reduction this is no problem. The rooms are nice, big and modern with a good connection to Wi-Fi. The breakfast is very delicious with its Mexican style buffet! The kind of food changes each day. The great and friendly service staff is glad to help you if you want to have extra meals (special thanks and greetings to Mr. Ivan Hernendez :-) ). Also the staff in front desk was very friendly and helpful. I enjoyed my stay there and will come back on my next business trip for sure! Greetings from Austria.

Paseo Tollocan Oriente No 750 Toluca MEX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Crowne Plaza Toluca Lancaster places you within a 15-minute drive of San Carlos Golf Club and San Jose de Toluca Cathedral. This 113-room, 3.5-star hotel has free in-room WiFi along with free self parking and a free airport shuttle. Located centrally in Toluca, it's also near Tree of Life Artisanal Exhibition and Sale Center and La Tlanchana.


Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


The 113 rooms are recently renovated and have an array of amenities, including minibars, coffee makers, and safes. Guests can expect to find free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.

Property features

Guests staying at Crowne Plaza Toluca Lancaster enjoy a fitness center, a sauna, and a rooftop terrace. There's free parking and a free airport shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

77.0% of guests recommend this hotel

Total of 277 reviews