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Crowne Plaza Toluca Lancaster

3.5 out of 5.0

Recent guest reviews

I normally stay at this hotel when visiting Toluca. It's comfortable and safe the staff are extremely helpful and enthusiastic. Rooms are large and modern. Restaurant is average but acceptable. Despite the Location being close to highway the noise level in the room is acceptable. Would comeback again

Martin always shows me the best service at the hotel restaurant. He also speaks English well. The food is good and the place feels very clean. They are always trying their best to make you feel very special. Hospitality is their culture.

The hotel was undergoing renovations but we were not awakened by any noise. The decor was modern and elegant. We arrived around midnight and were pleasantly surprised at the level of service! We ordered room service and it arrived within a reasonable time. The food was delicious and had an exquisite presentation. The breakfast buffet was worth every penny. They had a juice bar, omelet, waffle and crepe station. The service was definitely Crowne Plaza worthy. Overall, it is a great place to stay.

This hotel truly exceeded our expectations. It was modern, elegantly appointed and reasonably priced. The staff was helpful and attentive. The hotel restaurant was excellent, and the service Miguel Angel offered there was superb.

The Crowne Plaza Lancaster-Toluca is my home away from home when I am in the Toluca area. The hotel is ideally located, superbly managed, the house keeping staff does a wonderful job of keeping the rooms, interior sparkling and comfortable and the staff members are always courteous, friendly, helpful and treat me like family. Martin and the other wait staff in the restaurant are 'on spot' with their service and always start the conversation with 'Good Morning' or 'Good Evening' and 'Welcome' and Santos in the lounge ensures you will never be 'dry' and always has great recommendations for local sights of interest or a local restaurant. Mario, Jose, Carmen, Maricarmen - All of the staff make me feel 'at home' while here. Too many wonderful people to mention them all but they are all great.

I have stayed in this hotel for about 4 times last year and 3 times this year. It's really a very good hotel. Rooms are very quiet, neat and very professional staff throughout. Especially, Ivan Hernandez Flores in the Restaurant is very helped always attentive to all customers. I really recommend this hotel. International Breakfast, lots to varieties. I always feel at home when am here

I stay here every other week and I have always been pleased. The rooms are nice and clean. The service is always up to par. I'm welcomed there and it feels like family. The people there do speak English not all but a lot of them do.

I'd like to thank all the staff at the crowne plaza that made my stay a great experience. Especially Dulce, Fidel and mario. They where always professional and friendly. Let's not forget the elegant rooms and over all hotel. I will return back

I had a very nice welcome. The hôtel staff is so so nice. Always taking care, and making sure you're ok. Nice place to be, very clean, and good restaurant. Rooms are spacious, and quiet (i was on 4th floor) Only 1 negativ point : the spa is not accessible. I've there for 2 and staff told me it 's out of order for 2 weeks... I come back next month, hope i could enjoy it.

I had a very nice stay at this hotel. The staff was great, the room clean, and the bed was very comfortable. The internet was also decent. I did use room service quite a bit during my stay and the food was good but the menu very limited. The breakfast buffet was just OK. I have only one complaint - late one night my neighbor decided to take a very long shower. The pipe for this shower must have been right in my wall with no insulation and it was very loud. In all other situations the room was very quiet however. I could not hear other people in the other rooms at all. I would stay here again but not stay in the same room.

Paseo Tollocan Oriente No 750 Toluca MEX

Crowne Plaza Toluca Lancaster places you within a 15-minute drive of San Carlos Golf Club and San Jose de Toluca Cathedral. This 113-room, 3.5-star hotel has free in-room WiFi along with free self parking and a free airport shuttle. Centrally located in Toluca, the hotel is also within a 15-minute drive of Monument to Ignacio Zaragoza and Modelo Museum of Science and Industry.


Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


The 113 rooms are recently renovated and have an array of amenities, including minibars, coffee makers, and safes. Guests can expect to find free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.

Property features

Guests staying at Crowne Plaza Toluca Lancaster enjoy a fitness center, a sauna, and a rooftop terrace. There's free parking and a free airport shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Suite, 1 King Bed, Non Smoking (Meeting Room)

King 1 | Sleeps 2

Junior Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Executive Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Executive Room, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

77% of guests recommend this hotel

Total of 180 reviews