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Crowne Plaza Toluca Lancaster

3.5 out of 5.0

Recent guest reviews

It is good place. Really good hotel and worker best regards for Martin Rojas and Wiktor Castilio, tank YouTube for gęste Service in the restauracja. In this hotel serviceis on the high level. I Will come back to this hotel for sure.

I stayed the week of May 10, 2017. The service is great, even you get happy to see such nice people every day. The room is great, big, nice and modern. I highly recommend it. The breakfast is delicious!

Hotel is clean and located well within Toluca. Good in house staff, very friendly and always willing to help. Food is very good with a good variety to choose from. Room was descent size and very accommodating. Service from good from Victor and Martinez!

By far the best hotel in Toluca. Mario is the gold standard for what a hotel concierge should be. He anticipates exactly what you need and makes sure you get it. His service is unparalleled and top notch. Whether it's a recommendation for dinner, knowing exactly which store has the best local items for a birthday/anniversary or just making sure your stay is smooth as silk - he is on top of everything.

Wonderful employees were very glad to help. Juan Rogelio Garcia provided great service in restaurant and Mario in front lobby was very friendly and helpful. They are great representatives for your hotel.

I have came here for about 9 months. I eat in the restaurant a lot. I always get great service from Martin he's always on top of things. Thanks Martin for the great customer service in the restaurant!!! I also have to say that the two ladies at the front desk is awesome. If you want great customer service ask for Mary Carmen or Tanya Castillo they will take complete care of you. Mario the shuttle guy is absolutely the best in the afternoon and Jose in the morning. They will make sure you have safe transportation. The employee's here are like family.

I stayed here for three nights on business. I have been coming here since Brad Pitt stayed here. I requested a Grey Goose Slightly Dirty Martini with Blue Cheese stuffed olives. Santos politely informed me that the hotel did not have blue cheese. Guess what..the next two nights bam my Dirty Goose had BLUE CHEESE stuffed olives. That's top notch customer service. I feel like Jose is my personal Bellman he is so kind, cheerful and helpful. Finally young Victor was my personal waiter for dinner three nights. He is a great waiter. My only complaint was paying almost 2200 mex pesos per night (does not include taxes) I was shocked that the outstanding breakfast was not complimentary. I will be back in 12 months.

With a stay of aproximately 10 days, the Crowne Plaza offers a great service. The hotel's amenities are in great shape. I stayed in a bedroom on the 1st floor, two beds, one bathroom. It had a rather small closet but the bathroom and sink areas were the perfect size. It was very clean and the service was great. The only thing I do have to point out about the rooms in general is that if you do not place the "do not disturb" sign, every morning at about 8 am asking if you have any laundry. The breakfast service is great, especially Jesús García, who makes excellent dishes every morning. I specifically recommend "huevos a la mexicana" which are scrambled eggs with chili, tomatoes and onion. Overall, this hotel was a great decision.

This hotel is top of the line in Toluca. They stand out in their level of service. The bell man, Mario, is one reason I continue to come back to this hotel. He is extremely professional and nice. He goes out of his way to make sure I am taken care of each time I visit. Many of my work colleagues all know Mario by name. Mario is well known in the community by business travelers. Thanks Mario! Daniel

Staying for several months for business. Rooms are very nice. Common areas are expansive and a pleasant place to get out of your room and do work or just relax. Food is great and the breakfast buffet and to order food are excellent. Would like to particularly thank Juan Rogelio Garcia for grabbing everything thing I need during breakfast. Ample restaurants and services within walking distance if you need to explore outside of the hotel for something. If I come back here for work I will definitely stay again. I was thinking I would try an air bnb if I didn't like my stay here but I have scrapped those plans as everything here has been above expectations.

Paseo Tollocan Oriente No 750 Toluca MEX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Crowne Plaza Toluca Lancaster places you within a 10-minute drive of Galerias Toluca and San Carlos Golf Club. This 113-room, 3.5-star hotel has free in-room WiFi along with free self parking and a free airport shuttle. Centrally located in Toluca, the hotel is also within a 15-minute drive of San Jose de Toluca Cathedral and Monument to Ignacio Zaragoza.


Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


The 113 rooms are recently renovated and have an array of amenities, including minibars, coffee makers, and safes. Guests can expect to find free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.

Property features

Guests staying at Crowne Plaza Toluca Lancaster enjoy a fitness center, a sauna, and a rooftop terrace. There's free parking and a free airport shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Suite, 1 King Bed, Non Smoking (Meeting Room)

King 1 | Sleeps 2

Junior Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Executive Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Executive Room, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

77% of guests recommend this hotel

Total of 210 reviews