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Crowne Plaza Toluca Lancaster by IHG

4.0 star property
Hotel in Toluca with a full-service spa and area shuttle service

Choose dates to view prices

Photo gallery for Crowne Plaza Toluca Lancaster by IHG

Restaurant
Exterior
1 bedroom, minibar, in-room safe, desk
Exterior
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Parking included
  • Housekeeping
  • Laundry

Explore the area

Map
Paseo Tollocan Oriente No 750, Toluca, MEX, 52170
  • Plaza Sendero Toluca
    ‪3 min drive‬
  • Toluca Convention and Exhibition Center
    ‪4 min drive‬
  • Galerias Metepec Shopping Center
    ‪9 min drive‬
  • Toluca, Estado de Mexico (TLC-Toluca Intl.)
    ‪8 min drive‬

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Room options

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Premium Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Low Floor)

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed (Low Floor)

10.0 out of 10
Exceptional
(3 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, minibar, in-room safe, desk

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(6 reviews)
  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Queen Beds

1 bedroom, minibar, in-room safe, desk

Premium Room, 2 Queen Beds

  • 215 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible Bathtub

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

1 bedroom, minibar, in-room safe, desk

Suite

  • 215 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room

1 bedroom, minibar, in-room safe, desk

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • Sleeps 2
  • 1 Twin Bed

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About the neighborhood

Toluca

Crowne Plaza Toluca Lancaster by IHG places you within a few miles (5 km) of Plaza Sendero Toluca and Toluca Convention and Exhibition Center. This 4-star hotel welcomes guests with 113 rooms and conveniences like a full-service spa, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Plaza Sendero Toluca - 3 min drive - 1.7 miles
  • Toluca Convention and Exhibition Center - 4 min drive - 1.9 miles
  • San Carlos Golf Club - 6 min drive - 3.8 miles
  • Galerias Metepec Shopping Center - 9 min drive - 5.4 miles
  • Centro Dinámico Pegaso - 12 min drive - 8.4 miles

Getting around

  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 13 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Fisher's - ‬7 min walk
  • ‪Tacos Pepe - ‬13 min walk
  • ‪Culichioso - ‬4 min walk
  • ‪El Chalet - ‬9 min walk

About this property

Crowne Plaza Toluca Lancaster by IHG

Hotel in Toluca with a full-service spa and area shuttle service
Guests staying at Crowne Plaza Toluca Lancaster by IHG enjoy access to a full-service spa, a 24-hour gym, and a sauna. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and a 24-hour business center.
Guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and safes.
Recreational amenities at the hotel include a 24-hour health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 10 km
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: MXN 270 for adults and MXN 270 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Full-service spa
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 800
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 800.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 270 for adults and MXN 270 for children
  • Early check-in fee: MXN 800 (subject to availability)
  • Late check-out fee: MXN 800.00 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Lancaster
Crowne Plaza Lancaster Hotel
Crowne Plaza Lancaster Hotel Toluca
Crowne Plaza Lancaster Toluca
Crowne Plaza Toluca
Crowne Plaza Toluca Lancaster
Lancaster Toluca
Crowne Plaza Lancaster Toluca Hotel Toluca
Crowne Plaza Toluca Lancaster Hotel

Frequently asked questions

Is a free cancellation option available at Crowne Plaza Toluca Lancaster by IHG?

Crowne Plaza Toluca Lancaster by IHG provides free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Crowne Plaza Toluca Lancaster by IHG?

As of Jul 9, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Toluca Lancaster by IHG on Jul 27, 2025 start from $89.22, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Crowne Plaza Toluca Lancaster by IHG?

This hotel is located in Toluca, close to Galerias Metepec Shopping Center and Centro Dinámico Pegaso. You'll also find Plaza Sendero Toluca and San Carlos Golf Club within a short drive.

Is there parking available at Crowne Plaza Toluca Lancaster by IHG?

Yes, self parking is offered for free at the hotel.

Is a spa located at Crowne Plaza Toluca Lancaster by IHG?

There is a full-service spa available for guests to enjoy and services include facials, body treatments, and massages.

Does Crowne Plaza Toluca Lancaster by IHG have a casino?

No, Crowne Plaza Toluca Lancaster by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Toluca Lancaster by IHG?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Crowne Plaza Toluca Lancaster by IHG?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Does Crowne Plaza Toluca Lancaster by IHG have a hot tub?

No, but this hotel does have a steam room.

Does Crowne Plaza Toluca Lancaster by IHG have a restaurant with a breakfast menu?

Yes, Crowne Plaza Toluca Lancaster by IHG serves buffet breakfast each morning for a surcharge from its restaurant.

Does Crowne Plaza Toluca Lancaster by IHG allow pets to stay free of charge?

No, pets aren't allowed at Crowne Plaza Toluca Lancaster by IHG.

Are there connecting rooms at Crowne Plaza Toluca Lancaster by IHG?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Crowne Plaza Toluca Lancaster by IHG?

The closest major airport to Crowne Plaza Toluca Lancaster by IHG is Toluca, Estado de Mexico (TLC-Toluca Intl.), which is 5.3 mi away (13 minutes by car).

Can I book a room with a balcony at Crowne Plaza Toluca Lancaster by IHG?

No, there aren't any guestrooms with balconies at Crowne Plaza Toluca Lancaster by IHG.

Does Crowne Plaza Toluca Lancaster by IHG host weddings?

There are wedding services available at Crowne Plaza Toluca Lancaster by IHG if that's in your vacation plans.

Crowne Plaza Toluca Lancaster by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 162 out of 271 reviews
Rating 8 - Good. 77 out of 271 reviews
Rating 6 - Okay. 12 out of 271 reviews
Rating 4 - Poor. 5 out of 271 reviews
Rating 2 - Terrible. 15 out of 271 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kurian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great inside
Stayed 4 nights in Apr 2025

10/10 Excellent

Kurian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Feb 2025

2/10 Terrible

Diego

Stayed 1 night in Dec 2024

8/10 Good

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kurian

Stayed 2 nights in Nov 2024

8/10 Good

rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Reception people was good & polite
Stayed 2 nights in Sep 2024

10/10 Excellent

Odysseus, Pacific Beach

Stayed 1 night in Aug 2024

10/10 Excellent

Rosalinda

Stayed 1 night in Aug 2024

2/10 Terrible

KURIAN

Stayed 3 nights in Jun 2024

8/10 Good

timothy

Business traveler
Liked: Cleanliness, staff & service, room comfort

Not bad

Nice big room. Comfortable.
Stayed 1 night in Mar 2024

6/10 Okay

Dalila

Disliked: Staff & service
People at the front desk don't go above and beyond to accommodate patients. We got there earlier to check in and they made us wait until the check in time. many hours.
Stayed 1 night in Feb 2024

2/10 Terrible

Ariana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at this hotel as it's the closest to my sister's home in Toluca. This time, we requested a date change from Dec 24 to Dec 25. According to Expedia, the hotel management agreed to the change without penalties and made the respective notes manually but by the time we arrived on Dec 25 at 10 pm they said they had no records of the change and the manager was not aware at all. Interestingly, their front desk person did say she received the call from Expedia and directed them to management. At this point, the hotel didn't offer any options but to make a new reservation at their current rate. Since we couldn't afford that, we drove back home two hours away, at 11 pm on Christmas. This is not the first time we have had issues with management here, a year ago $700 USD disappeared from the hotel room and the manager did not provide any support or help to find the person responsible. Be careful! Their customer service is the worst.
Stayed 1 night in Dec 2023

10/10 Excellent

Cesar Alejandro

Stayed 2 nights in Oct 2023

10/10 Excellent

Harold

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price, location and condition, very convenient. Thank you
Stayed 1 night in Sep 2023

10/10 Excellent

KURIAN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best staff
Stayed 4 nights in Jul 2023

8/10 Good

Archivaldo

Liked: Cleanliness, staff & service, property conditions & facilities
clen and nice
Stayed 1 night in Jun 2023

10/10 Excellent

LUIS

Stayed 1 night in May 2023

2/10 Terrible

KURIAN

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The staff was not good
Stayed 7 nights in May 2023

10/10 Excellent

Gayle Ann

Stayed 1 night in Apr 2023

10/10 Excellent

Cesar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

4/10 Poor

Gloria

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The hotel is located next to a noisy freeway, then at one of the corners is a "sex shop", and the neighborhood felt unsafe. In addition, there were no towels in the room, and the water at the bathroom sink splashed everywhere making our clothes wet. Finally, the front desk staff was rude to us upon our arrival.

10/10 Excellent

victor

Liked: Cleanliness
Tiñe muy buen servicio
Stayed 1 night in Dec 2022

10/10 Excellent

Alejandro, Ensenada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2022

8/10 Good

Hector G

Stayed 6 nights in Oct 2022