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Hotel Nikko Tianjin

4.5 out of 5.0

Recent guest reviews

I stayed here for five nights due to its central location, promotional pricing, and that other members of my family booked it separately as well. It made it easy to meet up and head out. The lobby and concierge staff were helpful but curt. Maybe the only two guys I've seen are overworked and underpaid? I don't know what their hours or rotations are but it seems rather randomly staffed. The front desk is often manned with only a single person. He manages as well as anyone can be expected to when faced with four or five customers making demands and inquiries at the same time. I've seen this at 9 am as well 9 pm. I would see two people at the concierge podium one night and none the next night at the same time. Where did the others go, shopping in the building mall? House keeping staff is friendly enough. Missed small details here and there but not enough to complain. Old dirty carpets and dim lights. I've seen two different rooms on different floors and they both have dirty carpets. No amount of polish and cleaning of other in-room surfaces will balance out the dirty carpets. Especially the all glass desk will let your eyes see through to the floor. The lights all worked. They are just so very dim for my taste. The heat is centrally controlled by the building that also hosts a full blown mall. You can turn the fan up all the way but it'll only be room-temperature air blowing so the temperature will stay between 72 to 75 (22 to 24 degrees Celsius) degrees in the winter regardless of what you do. Given what I've read from other reviews, I sort of knew what to expect going in, but it was still annoying to be confronted with it. Alas, Tianjin winter can be very cold, I would rather have to walk around naked than freeze to death indoors. Why have a back-lit digital thermostat with variable temperature and fan controls just to taunt us though? Bed is on the rigid side, not hard by Asian standards. Good water pressure in the rain shower. Full complement of toiletry. The subway is just below the building and the mall is filled with food and activities if you are the indoor type. Taking away a star for dirty carpet. Taking away a star for unchangeable heat settings.

Concierge staff was rude. Upon check-in, the staff asked for 500rmb deposit. I found the amount to be on the high side, considering that the hotel fees were 900rmb~ When asked for the reason, the staff said that the amount levied was dependent on the guests' ability to spend"?! Does this mean that hotel charges a discriminatory deposit fee against certain guests? Secondly, the room looks unmade. The carpet was full of hair, and even small litter like food droppings? The wall was stained too. Water flooded the shower floor because the drain was filled with hair from previous guests?! We informed the concierge to clean the room as we went for dinner at 9pm. The staff promised that something will be done but when we returned, nothing was done. To be fair, the staff did offer a change of rooms but at this point, we had already unpacked and we were too tired to switch. But shouldn't the onus of keeping the rooms clean be on the staff?! I felt so gross sleeping in the room for that night. The service that we received did not feel like a Japanese business hotel at all.

Didn't know that the hotel is so stupid , that they went to seal the window of the hotel rooms. if you turn on the AC, the room is too warm that you cannot have a good rest or sleep. The worst is that you cannot even open a inch of gap on the window to have some air to be circulate in the room.

Excellent location, sitting right on top of Joy City and Yinkoudao station. 1 station away from the scenic riverside or 30min walk. 10min walk to the photogenic Porcelain House, 15min walk to 5th Avenue. Plenty of shopping malls and restaurants across the street, along Binjiang Road. However the stay was marred by the central heating system which was set at a rather uncomfortable temperature. The air within the hotel was so dry, we would wake up to dry throat and blood nose everyday, and we were there for 4 nights. The fridge in the room doesn't chill properly, we had to throw out the milk and yoghurt the next day. On a more positive note, bed was nice, bedding, shower and bath were all excellent. Concierge was manned by some unenthusiastic staffs, very little tourist brochures or information when asked. We had high expectation of Hotel Nikko and on this occasion we were disappointed.

I spent three nights a the hotel Nikko Tianjin on business. Overall I had a satisfactory stay. As other reviewers mention the hotel facilities are quite tired but housekeeping does a good job keeping it clean. The staff are friendly and speak English well. I had breakfast at the hotel each day and they serve a nice buffet of Chinese, Japanese and Western Cuisine. Two points you should consider before booking: the building is set to heat or air-conditioning which makes it difficult to control the temperature in your room, and there is no bar in the lobby (there is bar space but I never saw it open/in-use during my stay). The Nikko was less expensive than other similar foreign chain hotel and represents a good value.

This is my fourth or fifth time to Tianjin city and before I never use this hotel due to the no positive remarks from sources, but this time I choose to stay at Hotel Nikko Tianjin. This hotel I thinks belongs to Japanese chain but very well decorated. Good location with remarkable services. The staff is very cooperative and easy going. Rooms are good and above all location is very very good. Very near to walking street and nearby shops. Highly recommended. Only cons is Lobby which is on 7th floor. But good

Positives: - Good location (above a shopping mall) - Upgraded to executive floor - Low occupancy so corridors very quiet Negatives: - Stained furniture - Holes in towels - Not very many English TV channels - Room window didn't close properly so could hear traffic outside - Swimming pool and gym difficult to access

Tianjin in general was not as expected given this city is making itself into an international hub. This hotel was really just okay; nothing special though I think it thinks it is special. Room on small side. Restaurant generally ok- breakfast not included. Internet intermittent. Air conditioning just okay- it was hot and humid when we visited so air conditioning was needed. Hotel was really a step down from last hotel- Westin in Beijing.

One of the nicest things about the hotel was the pool and sauna but sadly this has now gone. "Powerhouse gym" (and outside company) has taken over and access is a hassle. Have to get a day pass, go to one floor, change elevators and then enter the next door shopping centre. Also the gym insists you leave your room key as a deposit for a locker but this means anyone can potentially have access to your hotel room- when i explained this to the hotel reception, they didn't seem overly concerned with guest safety. So just be aware and perhaps, so the policy is reviewed, DON'T give your room key. Otherwise rooms nice, location excellent, breakfast not bad.

This was my third time in this hotel but I was a little disappointed after my trip. The hotel is in a perfect location if you would like to stay in the downtown, it might be hard to find though. Now the cons: After I arrived the check-in took ages - they claimed my card cannot be used and they think it is broken so I had to go downstairs to take money. Then went back to the reception (7th floor) and I asked reception to try it again with another terminal and... it worked just well... The first room I got had extremely dirty walls so I asked them to change it for me because it looked terrible. Definitely not 5 stars. The second room was a little bit better but very dated. The walls were damaged and the wooden interior... looked not good. The sofa was dirty. I have to tell that I am not a picky person but IMO this hotel really needs some renovation, and I think it is really far from 5 stars. The breakfast was below average, check-out was quicker than check-in.

No.189 Nanjing Road Tianjin Tianjin

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Concierge services
  • 24-hour front desk

Located in Heping within a short walk of Zhongxin Park, Hotel Nikko Tianjin is within a mile (2 km) of Bin Jiang Dao Shopping Mall. This 373-room, 4.5-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. In central Tianjin, the hotel is also close to Tianjin Kerry Centre and Former Residence of Liang Qichao.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.


Rooms

All 373 air-conditioned rooms provide minibars, electric kettles, and free bottled water. 32-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Laptop-compatible safes, phones, and ironing boards are also available.


Property features

Guests of Hotel Nikko Tianjin enjoy free WiFi in public areas, 6 meeting rooms, and a porter/bellhop. Self parking is available for CNY 144 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. This luxury hotel also has an ATM.

Reviews from Trip Advisor

Trip Advisor aggregated rating

85.0% of guests recommend this hotel

Total of 358 reviews