6/10 Aceptable
Scott W., Chicago, USA
22 jul. 2025
No le gustó: Limpieza
This is a hard review to write because there a lot of really good things about this property. I'll start with the location, which really is outstanding. Steps to everything in Three Oaks, Journeyman distillery at the end of the driveway, and a quick drive to New Buffalo, Union Pier, Sawyer, beaches, and wineries. Communication was also great. Third party manager was always quick to respond and did come across as genuine, professional, and service oriented.Unfortunately, there were a LOT of calls because there were multiple issues in a 4 day stay, First checkin - the original door code didn't work, nor the second, nor the third. We were stranded outside for nearly an hour in 90 degree weather waiting to get in.Once inside, the property was generally OK, some obvious wear and tear on furniture, etc, nothing terrible but certainly not a "luxury rental" as advertised.Wifi never worked during our stay despite multiple calls, we had to use coffee shop wifi the whole trip. Worst, one bed had clearly clearly not been cleaned between visits, with obvious hairs and stains on the sheets. We had to wash all the sheets ourselves before sleeping.Again, managers responded to every concern but never fully resolved any in the time we were there. My hope is that this is a new property and these issues are worked out in time, but for now it was overall a very disappointing stay.
Scott W.
Se hospedó 4 noches en julio de 2025