Name: 2 Bed/2 Bath Condo-omni Amelia Island Plantation Resort Sleeps 6. Natural Setting & Pool
Rating: 0.0

The staff was STELLAR!!! Even before arrival we must’ve called 5 times and every question was answered courteously. We knew the location and address and the proximity of everything before even stepping foot in Florida. The text concierge was an excellent touch, very impressed! When we arrived Dani (not sure on spelling) greeted us warmly and accommodated our every whim, skillfully answered our every question. The check in process was a breeze, she took care of everything. We had a morning staffer take us step-by-step through the process of making the perfect waffle and we even acquired our boarding passes for our flight home very late at night, HAPPILY! To the woman working the front desk at 12AM the morning of May 5, you made our stay that much better! Thank you so much! The only exception was the sassy housekeeping lady working the second floor on Friday, May 3rd morning around 9AM who not very nice at all- very snappy and impatient. She knocked and announced herself, asked, with attitude, what was needed and I told her I needed to look, which caused more attitude. I took a cursory glance around and told her what we needed which was briskly snatched from her cart and thrust into my arms before she took off in a huff. Very minor inconvenience but mentioned for constructive criticism sake. We totally understand the need to be quick about that sort of thing, however, this is still the hospitality industry and she was less than hospitable.