Virtual Front Desk Chaos — but Great Housekeeping Staff
Just like other reviews mentioned, the front desk here is a Virtual Kiosk — there’s no actual person on-site, and check-in takes forever. The screen said, “My name is Alan and I will assist you.”
Alan told us that our Expedia reservation didn’t exist and claimed my credit card was declined — even though I had already booked and paid through Expedia. He kept insisting, “You don’t have a reservation.”
I showed him my confirmed booking on my phone screen through the camera, and after a long pause he said, “Oh… okay, I understand now.”
Understand what, exactly? lol I never even handed him my credit card, so how could he possibly think it was declined? The whole situation made no sense.
He also asked for my car’s license plate number and took forever to finish the check-in process. It was just unnecessarily complicated and frustrating.
That said, the room itself was clean, and the morning housekeeping staff were all friendly and smiling — it felt nice to be greeted by local American staff for a change. They were the only positive part of this hotel experience.