Left a little item at hotel and realized after checked out. Then made a phone call to get back. Fortunately they found it, went back to hotel to get back. Front desk staff kindly called the lost & found department to bring it up to front desk. Waited and waited over a hour and I had to called to the department directly again. They said no one is available. Are you serious? It took over a hour from B1 to front desk? Front desk staff was really helpful but this is not acceptable for any reason.
Beautiful architecture and interior design. Clean facilities. A little pricey. Great service. Please re-open the buffet.
The Mountain View room was perfect. My brother got married that weekend and the photographer preferred we use that room for photos due to the natural light. I will definitely recommend people to stay at Pala Casino.
Line to check in was very long! They check your bags before you can go to your room. They are looking for alcohol. Felt creepy to have them look through my bags. The rooms are nice and spacious. Saw a concert and it was awesome!
I'T WAS VERY CLEAN, ENJOYED THE POOL ALLOT BUT THE DRINKS AT POOL ARE VERY WEEK. tHEY NEED MORE STAFF AT POOL TOOK ALONG TIME TO GET A DRINK.
Overall good experience loved the band Corazon de Mana, only bad thing is the beds are terrible couldn’t sleep at all worst back pain
We had a great time celebrating my hubbys bday. We loved the Noodle place and the pool
Property is nice and clean. The rooms are new! And big. The pictures of the rooms on their website have not been updated. I would stay here again except the slots aren't the greatest compared to other nearby casinos. Also, I do not recommend eating at Luis Rey. The food is way way over priced and not good at all. Fast food is much better than this place.
The rooms are cleane and spacious and the pools are nice. I like that they have 5 small pools rather than 1 big one.
Very nice resort and casino. Disappointed that the pool was 18 and up. Also the casino in the 5 hours we gambled never once was cleaned. Cigarette butts, used napkins, empty drinks everywhere. I won’t be back until they make changes.
Room was very nice and clean. Staff was amazing and allowed us to check in at 11am. Over all great casino!! We went for my birthday for two days and couldn’t be happier. They are also doing a great job of keeping up with all the COVID regulations. We will definitely be back again
First of all the pools looked dirty. Then at around midnight the ac stopped working. We woke up sweating even though I had no sheets on. Called the front desk and had someone come up. He dismissed me and had me walk over to the vent to show it was working. At this point I was exhausted and went back to sleep. Just to wake up every hour on the hour. We checked out at around 8:30 to go home and sleep . Terribly disappointed .
Casino was nice. Food quality at the restaurants was great
Everything was great, clean, smoke-free rooms and a beautiful pool area!
Great overall design of the room. Not over done and not too plain. For someone with a bad back like me the mattress was great! Not too firm and not too soft. I had the top floor so the view was great! I think I paid around $80 for the room and this one is a lot better than some $400 rooms that I’ve stayed at. The saying “you get what you pay for” doesn’t apply here. The saying here should be “you get more than what you pay for “.
Service and property condition are outstanding but smoking in the casino is a downer.
Pala Casino Spa And Resort places you within a 15-minute drive of Rancho Family Medical Group - Temecula Makena and Temecula Valley Hospital. This 507-room, 4-star hotel welcomes guests with conveniences like a casino, free in-room WiFi, and free valet parking.
Enjoy dining at Choices, one of 10 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 2 coffee shops/cafés. Full breakfast is offered for a fee each morning from 9 AM to 1 PM.
All 507 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and 42-inch TVs with pay movies. Pillowtop beds sport Frette Italian sheets and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Coffee makers, safes, and phones are other standard amenities.
A casino, 2 spa tubs, and a sauna are featured at Pala Casino Spa And Resort. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 50 per person one-way. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include free WiFi in public areas, a seasonal outdoor pool, and coffee/tea in a common area.
Left a little item at hotel and realized after checked out. Then made a phone call to get back. Fortunately they found it, went back to hotel to get back. Front desk staff kindly called the lost & found department to bring it up to front desk. Waited and waited over a hour and I had to called to the department directly again. They said no one is available. Are you serious? It took over a hour from B1 to front desk? Front desk staff was really helpful but this is not acceptable for any reason.
Beautiful architecture and interior design. Clean facilities. A little pricey. Great service. Please re-open the buffet.
Thank you, Tony, for taking the time to provide your compliments and feedback. We are working diligently to provide the best dining options for our guests and will be sure to share your comments regarding the buffet with our team. We look forward to seeing you again soon!
Thank you for your recent review and for being a valued guest at Pala Casino Spa Resort. We are glad you enjoyed your recent stay. If there’s anything we can do to improve upon the guest experience we provide, please let us know. We look forward to the next opportunity of serving you.
The Mountain View room was perfect. My brother got married that weekend and the photographer preferred we use that room for photos due to the natural light. I will definitely recommend people to stay at Pala Casino.
Thank you for your recent review and for being a valued guest at Pala Casino Spa Resort. We are glad you enjoyed your recent stay. If there’s anything we can do to improve upon the guest experience we provide, please let us know. We look forward to the next opportunity of serving you.
Line to check in was very long! They check your bags before you can go to your room. They are looking for alcohol. Felt creepy to have them look through my bags. The rooms are nice and spacious. Saw a concert and it was awesome!
We appreciate your feedback. Thank you for staying with us.
I'T WAS VERY CLEAN, ENJOYED THE POOL ALLOT BUT THE DRINKS AT POOL ARE VERY WEEK. tHEY NEED MORE STAFF AT POOL TOOK ALONG TIME TO GET A DRINK.
We appreciate your feedback & we want to thank you for choosing Pala Casino Spa & Resort. We hope to see you again soon.
Overall good experience loved the band Corazon de Mana, only bad thing is the beds are terrible couldn’t sleep at all worst back pain
We appreciate your feedback and thank you for choosing Pala Casino Spa & Resort. Have a great day.
We had a great time celebrating my hubbys bday. We loved the Noodle place and the pool
We appreciate your feedback and thank you for choosing Pala Casino Spa & Resort.
Property is nice and clean. The rooms are new! And big. The pictures of the rooms on their website have not been updated. I would stay here again except the slots aren't the greatest compared to other nearby casinos. Also, I do not recommend eating at Luis Rey. The food is way way over priced and not good at all. Fast food is much better than this place.
We appreciate your feedback and thank you for choosing Pala Casino Spa & Resort. Hope to see you soon.
The rooms are cleane and spacious and the pools are nice. I like that they have 5 small pools rather than 1 big one.
We appreciate your feedback and thank you for choosing Pala Casino Spa & Resort. Have a great day.
Thank you for taking the time to provide us with your feedback. We would like to apologize for the service failures that you experienced during your stay. We will be forwarding your comments to the appropriate departments so that we may make the necessary changes to improve our guest's experience. Thank you again for choosing Pala Casino, Spa & Resort. We hope to have you back in the future.