Beautiful resort and great rooms. Lots of stupid rules. Must show your ID and your room key every time you go on the elevator. Can not reserve a cabana unless you are a high roller so they were all empty.
The customer service at the front desk, wonderfully pleasant and in two of their restaurants that we visited. In Pala Cafe we had two amazing workers, Randy and Maria. Awesome customer service! Great personalities! We didn’t want for anything! In Bar meets grill we had an awesome and very attentive worker name Stephen. He made sure we were happy and satisfied. We didn’t really have to ask for anything because Stephen would be right there offering it. Loved his service as well as Randy’s and Maria’s! The three of them in separate times, (even different venues)demonstrated how a customer should always be treating! Thank you guys! You made us feel at like you cared that we were there!
Very clean and well maintained resort. Great restaurants and secure access to rooms. There was staff checking for IDs before getting to your rooms. Easy access to parking garage. plenty of parking. Great pools although it was closed at the time of our visit. lots of hiking and biking trails nearby. several outdoor activities close by. Would highly recomment this hotel.
Great place to stay. Bed was really comfortable. Enjoyed the live music!
Check in was quick and friendly... room was nice and big... very comfortable beds... nice views of the mountains... over all i was very happy with my stay...
Left a little item at hotel and realized after checked out. Then made a phone call to get back. Fortunately they found it, went back to hotel to get back. Front desk staff kindly called the lost & found department to bring it up to front desk. Waited and waited over a hour and I had to called to the department directly again. They said no one is available. Are you serious? It took over a hour from B1 to front desk? Front desk staff was really helpful but this is not acceptable for any reason.
Beautiful architecture and interior design. Clean facilities. A little pricey. Great service. Please re-open the buffet.
The Mountain View room was perfect. My brother got married that weekend and the photographer preferred we use that room for photos due to the natural light. I will definitely recommend people to stay at Pala Casino.
Line to check in was very long! They check your bags before you can go to your room. They are looking for alcohol. Felt creepy to have them look through my bags. The rooms are nice and spacious. Saw a concert and it was awesome!
I'T WAS VERY CLEAN, ENJOYED THE POOL ALLOT BUT THE DRINKS AT POOL ARE VERY WEEK. tHEY NEED MORE STAFF AT POOL TOOK ALONG TIME TO GET A DRINK.
Overall good experience loved the band Corazon de Mana, only bad thing is the beds are terrible couldn’t sleep at all worst back pain
We had a great time celebrating my hubbys bday. We loved the Noodle place and the pool
Property is nice and clean. The rooms are new! And big. The pictures of the rooms on their website have not been updated. I would stay here again except the slots aren't the greatest compared to other nearby casinos. Also, I do not recommend eating at Luis Rey. The food is way way over priced and not good at all. Fast food is much better than this place.
The rooms are cleane and spacious and the pools are nice. I like that they have 5 small pools rather than 1 big one.
Very nice resort and casino. Disappointed that the pool was 18 and up. Also the casino in the 5 hours we gambled never once was cleaned. Cigarette butts, used napkins, empty drinks everywhere. I won’t be back until they make changes.
Room was very nice and clean. Staff was amazing and allowed us to check in at 11am. Over all great casino!! We went for my birthday for two days and couldn’t be happier. They are also doing a great job of keeping up with all the COVID regulations. We will definitely be back again
First of all the pools looked dirty. Then at around midnight the ac stopped working. We woke up sweating even though I had no sheets on. Called the front desk and had someone come up. He dismissed me and had me walk over to the vent to show it was working. At this point I was exhausted and went back to sleep. Just to wake up every hour on the hour. We checked out at around 8:30 to go home and sleep . Terribly disappointed .
Pala Casino Spa And Resort places you within a 15-minute drive of popular attractions such as Pechanga Resort & Casino and Harrah's Resort Southern California. This 507-room, 4-star hotel welcomes guests with conveniences like a casino, free in-room WiFi, and free valet parking.
This hotel is home to 7 onsite restaurants, perfect for a quick bite to eat. Get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 9 AM to 1 PM.
All 507 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and 42-inch TVs with pay movies. Pillowtop beds sport Frette Italian sheets and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Coffee makers, safes, and phones are other standard amenities.
A casino, 2 spa tubs, and free WiFi in public areas are featured at Pala Casino Spa And Resort. Free valet parking is included with your stay. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a computer station.
Beautiful resort and great rooms. Lots of stupid rules. Must show your ID and your room key every time you go on the elevator. Can not reserve a cabana unless you are a high roller so they were all empty.
The customer service at the front desk, wonderfully pleasant and in two of their restaurants that we visited. In Pala Cafe we had two amazing workers, Randy and Maria. Awesome customer service! Great personalities! We didn’t want for anything! In Bar meets grill we had an awesome and very attentive worker name Stephen. He made sure we were happy and satisfied. We didn’t really have to ask for anything because Stephen would be right there offering it. Loved his service as well as Randy’s and Maria’s! The three of them in separate times, (even different venues)demonstrated how a customer should always be treating! Thank you guys! You made us feel at like you cared that we were there!
Thank you so much for the kind words regarding our staff and taking the time to leave us this thoughtful review. We have forwarded your comments along to our team and are happy to hear your experience with us with a positive one. We hope you will join us again soon!
Thank you for your review. We look forward to welcoming you back for another exceptional experience soon!
Very clean and well maintained resort. Great restaurants and secure access to rooms. There was staff checking for IDs before getting to your rooms. Easy access to parking garage. plenty of parking. Great pools although it was closed at the time of our visit. lots of hiking and biking trails nearby. several outdoor activities close by. Would highly recomment this hotel.
Thank you for taking the time to provide comments regarding your recent stay. We're pleased to know you enjoyed your visit. We work hard to provide an exceptional experience, and look forward to seeing you again soon!
Great place to stay. Bed was really comfortable. Enjoyed the live music!
Thank you for taking the time to provide your feedback. We're so glad to hear you enjoyed the live music and your stay! We hope to welcome you back again soon.
Check in was quick and friendly... room was nice and big... very comfortable beds... nice views of the mountains... over all i was very happy with my stay...
We are delighted to see that you enjoyed your stay and we look forward to having you back in the future. Thank you for choosing Pala Casino, Spa & Resort.
Left a little item at hotel and realized after checked out. Then made a phone call to get back. Fortunately they found it, went back to hotel to get back. Front desk staff kindly called the lost & found department to bring it up to front desk. Waited and waited over a hour and I had to called to the department directly again. They said no one is available. Are you serious? It took over a hour from B1 to front desk? Front desk staff was really helpful but this is not acceptable for any reason.
Thank you for taking the time to provide us with your feedback. We would like to apologize for the service failures that you experienced during your stay. We will be forwarding your comments to the appropriate departments so that we may make the necessary changes to improve our guest's experience. Thank you again for choosing Pala Casino, Spa & Resort. We hope to have you back in the future.
Beautiful architecture and interior design. Clean facilities. A little pricey. Great service. Please re-open the buffet.
Thank you, Tony, for taking the time to provide your compliments and feedback. We are working diligently to provide the best dining options for our guests and will be sure to share your comments regarding the buffet with our team. We look forward to seeing you again soon!
Thank you for your recent review and for being a valued guest at Pala Casino Spa Resort. We are glad you enjoyed your recent stay. If there’s anything we can do to improve upon the guest experience we provide, please let us know. We look forward to the next opportunity of serving you.
Leisa, thank you for visiting us and taking the time to leave us this feedback. We appreciate your input and are constantly working on ways to improve guest experiences. I have forwarded your comments along to our team for their review. Thank you for the kind words regarding our property and rooms and we hope you will join us again soon!